Avaya BCM 2.0 Programming Guide de l'utilisateur télécharger pdf (Page 324)

324 Troubleshooting your Enterprise Edge system

Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01

Feature code is not valid

1. Make sure that remote callers have a correct listing of the features that are

programmed for remote access.

2. Ensure that remote callers are programming the feature code correctly. Press *

followed by the feature code to activate a remote feature.

Call may originate on a telephone that uses pulse signaling

The caller may be dialing on a rotary-dial telephone or on a push-button telephone

that uses pulse signaling. Inform remote callers that they must dial from a

push-button telephone that uses DTMF “tone” signaling.

Dialedfeaturecodegetsbusytone

A resource that the remote feature uses may currently be in use. For example, a

remote caller trying to use the paging feature would get a busy tone if the auxiliary

speaker were being used at the time.

If repeated attempts to use the remote feature get busy tone, there may be a

malfunction in a resource that the feature uses. Check that the remote feature

hardware is functioning normally.

Line pool access code gets overflow tone

The problem may be due to one of the following:

• Remote caller does not have access to line pool on page 324

• Line pool access codes are invalid on page 324

• Call may originate on a telephone that uses pulse signaling on page 325

Remote caller does not have access to line pool

Ifthepublishedline pool accesscode is valid, the remotecallerdoes not have access

to that line pool. If this is the case, change the remote package for the incoming

trunk so that it permits access to that line pool. Alternatively, give the remote caller

a line pool access code that is permitted within the Class of Service on the incoming

trunk.

Line pool access codes are invalid

If the published line pool access code is invalid, the system has attempted, without

success,to match the invalid code to an Enterprise Edge target line internalnumber,

and there is no prime telephone for the auto-answer trunk. Verify the following:

1. Published line pool access codes are correct.

2. Check that the line pool access codes have been entered correctly under

Access codes in System programming.

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Avaya BCM 2.0 Programming Guide de l'utilisateur Page 324