Avaya BCM 2.0 Programming Guide de l'utilisateur télécharger pdf (Page 322)

322 Troubleshooting your Enterprise Edge system

Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01

Dialed number gets ringback and the wrong person

The digits sent by a switch at acentral office or in the private network did not match

any Received number or the Auto DN. The call has been routed to the prime

telephone for the incoming trunk. Perform the following steps to determine why

calls are being routing incorrectly:

1. Verify that the switch is sending the correct number of digits for the Received

number length defined in your system.

2. Verify all the digit strings that the switch should be sending.

3. Check that you have defined the corresponding Received number for every

target line in your system.

4. Make sure that the published telephone numbers for your network are correct.

Dialed number gets dial tone instead of ringback

The remote caller has tried to reach an Enterprise Edge target line, but has reached

the Enterprise Edge system instead. The system has mapped the incoming digits

onto the Auto DN. Perform the following steps to determine why the remote caller

cannot reach the target line:

1. Verify all the digit strings that the switch should be sending.

2. Check that you have defined the corresponding Received number for every

target line in your system.

3. Check that you have defined the correct Auto DN for your system.

4. Make sure that the published telephone numbers for your network are correct.

Dialed number gets busy tone

The target line that the incoming digits map onto is busy, and there is no prime

telephone for the incoming trunk. For maximum call coverage, make sure that you

configure a prime telephone for every incoming trunk.

Dialed number does not get through

The problem may be due to one of the following:

• Digits do not match Received number or Auto DN on page 323

• The Enterprise Edge system did not receive some or all of the incoming digits

on page 323

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Avaya BCM 2.0 Programming Guide de l'utilisateur Page 322