Avaya BCM 2.0 Programming Guide de l'utilisateur télécharger pdf (Page 310)

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310 Troubleshooting your Enterprise Edge system

Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01

To enable the working telephone, use the preceeding procedure and select Enable

from the Configuration menu.

Telephone has no dial tone

1. RunaStationSetTest(ƒ°‚ﬁ).

2. Check for dial tone.

3. Check the display.

4. If the problem persists, replace the telephone with a known working telephone

of the same type (so that the programming is retained).

5. Check the internal wiring at both the modular jack and the distribution

cross-connect. A TCM port should have between 15 and 26 V DC across the

Tip and Ring when the telephone is disconnected.

6. Check the line cord.

Problems with lines

The troubleshooting problems listed here focus on trouble with making calls or

using lines. For more information, refer to one of the following problems:

• Calls can be received but cannot be made on page 310

• Dial tone is absent on external lines on page 311

• Lines at a telephone are busy after call is over on page 311

• Auto-answer line rings at a telephone on page 313

• Prime telephone gets misdialed calls on page 314

• Selected lines reads “Not in service” or “Not available” on page 314

• Selected line pool shows “No free lines” on page 315

Calls can be received but cannot be made

1. If an incorrect line number or name appears (or if neither appears) on the

telephone display, check the programming settings.

If the correct line number or name appears on the telephone display, make

sure the external lines are properly cross-connected.

2. Check external lines by attaching a test telephone directly on the distribution

block.

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Avaya BCM 2.0 Programming Guide de l'utilisateur Page 310

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