Avaya BCM 2.0 Programming Guide de l'utilisateur télécharger pdf (Page 170)

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170 Configuring Enterprise Edge Services

Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01

Hunt groups

The Hunt groups heading allows you to assign a group of Enterprise Edge sets to a

Hunt group. A single directory number ensure that calls route to the appropriate

Hunt group. The following shows a detailed view of the Hunt groups programming

map.

You can create a Hunt group for a group of persons performing the same task, and

answering a number of related telephone queries. Some typical uses of Hunt groups

are:

• a sales department answering questions on product prices or availability

• a support department answering questions concerning the operation of a product

• an emergency department answering calls for help

You can use Hunt groups to route calls to a support service such as a Help Line for

a software company. Specialists handling Product A can be in one group, and

specialists handling Product B can be in another group. Incoming calls hunt for the

next available set in the group. If no set is available, the system places the call in a

queue or routed to an overflow set.

In the Hunt groups subheading you can program the following:

• members of a group

• member position in a group

• what lines you assign to a group

• how the system distributes incoming calls

• how long the system looks for available members

• where a call goes if all members are busy

Note: Do not program videophones as members of a Hunt group. Hunt groups

allow one B channel connection at a time and videophones use two B

channels.

Hunt groups

Hunt group 01-30

Mode

If busy

Queue time-out

Overflow

Name

Members

Member xxx

Appearance type

Line assignment

Line xxx

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Avaya BCM 2.0 Programming Guide de l'utilisateur Page 170

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