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128 Configuring Enterprise Edge Services

Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01

Call Routing

The Call Routing heading allows you to define how calls are routed by your

EnterpriseEdgesystem.The following illustrationshowsadetailedviewofthe Call

Routing programming map.

Callrouting decideswhat path anoutgoingcall takes using the digitsthat are dialed.

It is sometimes called Automatic Route Selection (ARS).

When you select an internal line and dial, the system checks the numbers you enter

against the routing tables. If the number you dial starts with a destination code, the

system uses the line pool and dials out digits specified by the route assigned to that

destination code, and then dials the rest of the number that you dialed.

Routing service replaces a number of manual tasks, including:

• entering a line pool code

• dialing an access code for a long distance carrier

• deciding which line pool to use according to the time and day

You can set up routing to take advantage of any leased or discounted routes using

informationsuppliedby the customer. The system cannottell whatlinesare cheaper

to use.

For Call by Call service selection (PRI only), the installer defines destination codes

for various call types over PRI lines (for example; Foreign Exchange, Tie Trunk,

and OUTWATS). The user simply dials a number using the intercom button

without having to enter any special information. For more information see, Call by

Call service selection for PRI on page 166.

Using routing to create a coordinated dialing plan is explained in Coordinated

dialing plans on page 335.

Plan your routing service before doing any programming.

Routing affects every call placed in the system and must be carefully planned

to avoid conflicts and gaps in the programming. Use tables to design routes

and destination codes, then check for potential problems before you start

programming. It will also save you time to have all the settings written out in

front of you.

Call Routing

Routes

Route 000

External #

Use pool

Destination codes

Schedules

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Avaya BCM 2.0 Programming Guide de l'utilisateur Page 128