Avaya BCM 2.0 Programming Guide de l'utilisateur télécharger pdf (Page 316)

316 Troubleshooting your Enterprise Edge system

Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01

Problems with the Enterprise Edge ATA 2

1. Check the connections to the jack.

2. Check the connections to the Enterprise Edge ATA 2.

3. Disconnect the Enterprise Edge ATA 2 and replace it with a working digital

telephone. If the telephone still works properly, the system and the EE-DSM

are operating properly.

4. Verify that the programming has been performed correctly.

5. If the trouble seems to be in the system or EE-DSM, double-check all wiring

and programming options.

If the trouble seems to be with the Enterprise Edge ATA 2, disable the

Enterprise Edge ATA 2 and replace it with a known working one.

For more information, refer to the Enterprise Edge ATA 2 Installation Guide.

Running a Maintenance session to test a Enterprise Edge ATA 2

1. Choose Resources, Media Bay Modules and navigate through the selections

to find the ATA 2, to ensure that the Enterprise Edge ATA 2 is not disabled.

See Identify a device connected to the system on page 280.

2. Disable the port connected to the Enterprise Edge ATA 2 using the procedure,

Disable a device on page 281.

3. Enable the port connected to the Enterprise Edge ATA 2 using the procedure,

Enable a device on page 281.

Problems with the auxiliary ringer

1. If the auxiliary ringer is used for Schedules (Night, Evening, or Lunch

service), ensure that Schedules is activated from the control telephone.

2. Check the wiring between the auxiliary ringer generator and the ringing

device. Refer to the auxiliary ringer wiring chart.

3. Check the following wiring between the auxiliary ringer generator and the

distribution block.

4. Ensure that the auxiliary ringer contacts are operating properly by checking

with an ohmmeter across the auxiliary ringer pin contacts listed above.

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Avaya BCM 2.0 Programming Guide de l'utilisateur Page 316