Avaya BCM 2.0 Programming Guide de l'utilisateur télécharger pdf (Page 175)

Configuring Enterprise Edge Services 175

P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide

Programming busy line setting

A Hunt group is busy if one of two scenarios exists:

• An incoming Hunt group call presents to all of its members.

• All of its members are active on a Hunt group call.

There are three routing options if a Hunt group is busy:

• Busy tone—the caller gets a busy tone (PRI lines only).

• Overflow—the call routes to an overflow position. If the overflow DN is the

hunt group DN for that same Hunt group, the overflow option does not appear.

• Queue—the call stays in the system for a period of time. Within this period of

time, the call presents to a member if one becomes available. When time-out

occurs, the call presents to an overflow position.

1. Choose Services, Telephony Services, Hunt groups.

2. Click a Hunt group (Hunt group 1-30).

3. Click an If Busy value: Busy tone, Overflow,orQueue, and press Enter.

Queue time-out

Thissetting allows you toprogram the number of seconds a call remains in theHunt

group queue before it routes to the overflow position.

1. Choose Services, Telephony Services, Hunt groups.

2. Click a Hunt group (Hunt group 1-30).

3. Click a Queue timeout value: 15, 30, 45, 60, 120,or180 and press Enter.

Overflow set

The Overflow setting allows you to program the overflow set where unanswered

Hunt group calls go. Unless the overflow position is a Hunt group set, the call is no

longer a Hunt group call. If the overflow set is a Hunt group set, Enterprise Edge

considers the call as a new call and it goes to the bottom of the queue.

The overflow set can be a set DN number associated with a voice mailbox:

1. Choose Services, Telephony Services, Hunt groups.

2. Click a Hunt group (Hunt group 1-30).

3. Type the DN number in the Overflow box, and press Enter.

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Avaya BCM 2.0 Programming Guide de l'utilisateur Page 175