Avaya BCM 2.0 Programming Guide de l'utilisateur télécharger pdf (Page 323)

Troubleshooting your Enterprise Edge system 323

P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide

Digits do not match Received number or Auto DN

The digits sent by a switch at acentral office or in the private network did not match

any Received number or the Auto DN. There is also no prime telephone assigned

for the incoming trunk. In this case, the caller may hear overflow tone from the

Enterprise Edge system or a recorded message from theoriginating switch. Perform

the following troubleshooting steps:

1. Configure a prime telephone for every incoming trunk.

2. Verify that the switch is sending the correct number of digits for the Received

number length defined in your system.

3. Verify all the digit strings that the switch should be sending.

4. Check that you have defined a Received number for every target line in your

system.

5. Make sure that the published telephone numbers for your network are correct.

The Enterprise Edge system did not receive some or all of the incoming digits

Perform the following troubleshooting steps to determine why the system is not

receiving some of the incoming digits:

1. Check that the system hardware is receiving signals properly.

2. Verify that the switch is sending the correct number of digits for the Received

number length defined in your system.

3. If the switch at the far end is sending pulse signals, make sure they are being

sent at the proper rate. (Pulse digits must be 3 0 0ms or more apart for the

Enterprise Edge system to receive them.)

Dialed feature code gets overflow tone

The problem may be due to one of the following:

• Remote caller does not have access to that feature on page 323

• Feature code is not valid on page 324

• Call may originate on a telephone that uses pulse signaling on page 324

Remote caller does not have access to that feature

Check the remote package that you assigned to the incoming trunk. Make sure that

it gives the appropriate access to the remote caller.

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Avaya BCM 2.0 Programming Guide de l'utilisateur Page 323