Avaya BCM 4.0 Networking Guide de configuration télécharger pdf (Page 62)

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62 Chapter 2 System telephony networking overview

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Setting Diversion

You set Diversion for DPNSS in the same way as Call Forward. You will need to enter the end DN

when prompted. You may also need to include the DPNSS 1 routing number.

Using the Redirection feature

Redirection is a DPNSS 1 feature similar to BCM Transfer Callback. Redirection lets a call

awaiting connection, or reconnection, be redirected by the originating party to an alternate

destination after a time-out period. Failed calls can also be redirected. Priority calls are not

redirected.

The Diversion on No Reply feature takes precedence over Redirection.

Restrictions by telephone type

• For telephones with a single line display, the number key (#) acts as MORE and the star key (*)

acts as VIEW

• ISDN—all variations supported on ISDN telephones

Setting redirection

The timer used for the network Callback feature is also used for redirection.

Executive intrusion

Executive Intrusion (EI) is a DPNSS 1 feature that allows an operator, or other calling party, to

intrude on a line when it is busy. An example of the use of this feature is to make an important

announcement when the recipient is on another call.

EI is similar in functionality to BCM Priority Call, but it is a receive-only feature on BCM

telephones. EI cannot be initiated from a BCM telephone. The person using this feature must be on

another PBX system on the DPNSS 1 network.

When EI is used to intrude on a call in progress, a three-way connection is established between the

originating party and the two parties on the call. The result is very much like a conference call.

When one of the three parties clears the line, the other two remain connected, and EI is terminated.

Restrictions by telephone type

• ATA2/ASM8+—supported

Note: The address to redirect depends on the history of the call. Calls that

have been transferred are redirected to the party that transferred them. In all

other cases, the address to redirect is the one registered at the PBX system

originating the redirection.

Note: BCM does not support the redirection of BCM originated calls, even

over DPNSS 1.

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Avaya BCM 4.0 Networking Guide de configuration Page 62

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