Avaya Troubleshooting Routers Guide de dépannage télécharger pdf (Page 72)

Troubleshooting Routers

3-20

Call the Bay Networks Technical Response Center and describe the situation.

Depending on whether the slot sending or receiving the packet is always the same,

it may be necessary to replace the FRE processor.

Fault Message

If a software entity experiences a fault and fails to recover, do the following:

1. Disable and re-enable the port.

Watch the event log. Stop here if the software entity recovers.

2. Reset the slot.

Watch the event log. Stop here if the software entity recovers.

3. Press the Reset button on the front panel for no more than one second.

This initiates a warm-boot procedure, which will keep the log intact.

Watch the event log. Stop here if the software entity recovers.

4. Save the log to a ﬁle and transfer it using FTP (File Transfer Protocol) or

TFTP (Trivial File Transfer Protocol) to the Bay Networks host, or set the

router up for modem access so that Bay Networks can dial in and look at

it.

Go to Chapter 8 for instructions.

5. Call the Bay Networks Technical Response Center to report the problem.

Caution: Avoid using the diags command to boot a router after it has

crashed. If you do so, or you remove and reinstall power, the diagnostics

software overwrites the log. This prevents you from accessing it to determine

the cause of the problem.

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Avaya Troubleshooting Routers Guide de dépannage Page 72