Avaya Troubleshooting Routers Guide de dépannage télécharger pdf (Page 149)

8-1

Chapter 8

Getting Help

This chapter includes the following sections:

•“Re

porting a Problem to the Bay Networks Technical Response Center”

•“Sending and Retr

ieving Files to and from Bay Networks”

Reporting a Problem to the Bay Networks Technical

Response Center

This section identiﬁes the information we need when you call to report a problem.

Prepare to answer the following questions to help us expedite a solution to your

problem:

1. What is the site ID?

This number allows us to track your problem and look up other related

problems for the site having the problem. It also allows us to do a case history

of the router(s) in question.

2. What is the Service Contract Type?

3. What is the router’s serial number?

Enter the Technician Interface

get wfHwBase.3.0 command to display it. Or,

use the Quick Get tool to display wfHardwareConﬁg➔wfHwBase➔

wfHwBpSerialNumber.

4. What are the symptoms of the problem?

5. What workaround are you using?

6. When did the problem start occurring?

7. Under what conditions does the problem occur?

1 2 ... 144 145 146 147 148 149 150 151 152 153 154 ... 253 254

Pas de commentaire

Avaya Troubleshooting Routers Guide de dépannage Page 149