Avaya Troubleshooting Routers Guide de dépannage télécharger pdf (Page 48)

Troubleshooting Routers

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— You can refer to it in order to tell whether, after implementing a test

solution, you repeated important diagnostic steps.

— You can refer to notes concerning previous occurrences of the same

problem to ﬁnd hints on how to recover quickly.

— You can provide the information needed by another interested colleague,

manager, or Bay Networks Technical Response Center representative if

you cannot resolve the problem yourself.

Performing One Corrective Task at a Time

Always perform one corrective task at a time. Then repeat the test that you

performed to identify the problem in order to validate the correction. Verify

whether the task solved the problem before performing the next corrective task.

This way, you know which task solved the problem. If you perform multiple

corrective tasks without verifying the success of each sequentially, you may

unknowingly make one of the following mistakes:

• Complicate the original problem.

• Solve the problem but cause another.

• Solve the problem without knowing how you solved it.

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Avaya Troubleshooting Routers Guide de dépannage Page 48