Avaya Troubleshooting Routers Guide de dépannage télécharger pdf (Page 145)

Troubleshooting a Site Manager Problem

7-7

b. Try to use Distinct or Chameleon to ping other stations on the LAN.

c. Try to ping the router port from other PCs or workstations on the

LAN.

If the ping attempts fail, but the number of transmitted requests

increments, the PC has a path to the requested address, but failed to

receive a response. Do the following:

d. Verify that the router interface has a path to the PC.

e. Verify that the segment on which the PC is located does not contain

duplicate IP addresses.

f. Issue the Technician Interface get wfIpInterfaceEntry.45.* command

to display the number of ICMP echo requests the interface received

for that IP address.

2. After the PC can ping the local router interface and receive a response,

ping another interface on the router to determine whether the end node

knows how to get off the local network. If this test fails, check the subnet

mask and default gateway deﬁnitions on the PC.

Cannot Connect Site Manager Running on a UNIX Workstation

Troubleshoot Site Manager connectivity failures on a UNIX workstation as

follows:

1. Log into an account from which you can run Site Manager.

2. Use the command line interface of the workstation to ping the local

router interface.

If this fails, and the number of transmitted requests and reply counters fail to

increment, the workstation did not receive a response to the ARP request for

the router’s MAC address. Do the following:

a. Check the conﬁgured address of the workstation and its subnet mask.

b. Try to use the command line interface to ping other stations on the

LAN.

c. Try to ping the router port from other PCs or workstations on the

LAN.

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Avaya Troubleshooting Routers Guide de dépannage Page 145