
1-1
Chapter 1
Introduction
This chapter includes the following sections:
•“Pr
eventing Problems”
•“Pr
eparing to Troubleshoot”
•“Documenting Eac
h Step”
•“P
erforming One Corrective Task at a Time”
Preventing Problems
The following sections offer tips on how to prevent the most common errors that
occur:
•“Reading the Release Notes and Rele
vant Documentation”
•“Minimizing Disr
uption When Installing New Software”
•“Selecting the Pr
oper Tool for Configuring a Router”
•“Sa
ving Your Configuration Changes”
•“Bac
king Up Your Files”
•“Maintaining Consistent F
iles in Multiple Memory Cards”
•“Handling Memor
y Cards to Prevent Static Damage”
•“Responding to a F
ailed prom Command”
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