Avaya Business Communications Manager 5.0 - Fault and Performance Management Manuel d'utilisateur télécharger pdf (Page 60)

60 Telephony metrics monitoring

Nortel Business Communications Manager 5.0

Fault and Performance Management

NN40170-701 01.01 Standard

August 2009

Clearing CbC limit metrics

Use this procedure to clear the Details for Pool table of the current CbC limit

metrics, and start a new monitoring period.

Procedure steps

Step Action

1 Click the Administration tab.

2 In the Navigation tree, click Telephony Metrics>CbC Limit Metrics.

3 In the Call by Call Metrics table, select the line pool for which you want to

view CbC traffic.

The denied call details for each type of service supported by the line pool

appears in the Details for Pool table.

4 Select one of the calls in the Calls denied because CbC limits were

exceeded list.

5 Click the Reset Metrics button.

--End--

Hunt group metrics

This section contains information on the following topics:

• Accessing Hunt Group metrics (page 60)

• Resetting the Hunt Group metrics (page 62)

Accessing Hunt Group metrics

Hunt groups provide a service where incoming calls ring on a targeted group

of telephones called a Hunt group. When you designate a Hunt group, you

define the group as a unique Directory Number (DN). This DN receives and

distributes calls to the telephones assigned to the group.

You can include Hunt Group hourly metrics files with the CDR data files when

the are transferred to the central server. For more information on configuring

this option, refer to the Call Detail Recording System Configuration Guide

(NN40020-605).

Access the Hunt Group metrics to evaluate total call processing by hunt group

member.

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Avaya Business Communications Manager 5.0 - Fault and Performance Management Manuel d'utilisateur Page 60