Avaya Business Communications Manager 5.0 - Fault and Performance Management Manuel d'utilisateur télécharger pdf (Page 41)

Nortel Business Communications Manager 5.0

Fault and Performance Management

NN40170-701 01.01 Standard

August 2009

Telephony metrics monitoring

The information in this section applies to both the BCM50 and the BCM450

platforms running BCM 5.0.

You can use the Business Element Manager to view detailed information

about the performance of telephony resources on the BCM 5.0 system.

The Telephony Metrics folder allows you to track different aspects of

Telephony services.

This section contains information on the following topics:

• Proactive Voice Quality Management (page 41)

• Activity Reporter Basic (page 48)

• Trunk module metrics (page 50)

• Trunk module CSU statistics (page 52)

• CbC limit metrics (page 58)

• Hunt group metrics (page 60)

• PSTN Fallback metrics (page 62)

Proactive Voice Quality Management

Use Proactive Voice Quality Management (PVQM) metrics to monitor the

quality of VoIP calls. You can also use the PVQM metrics to diagnose

infrastructure problems in your network.

PVQM is fully supported on Phase 2 IP sets. Phase 1 IP sets support only the

following PVQM metrics: packet loss, inter arrival jitter, and rould trip delay.

The following table lists the IP Phones that support PVQM.

Table 10 PVQM set support

IP Set Type Description

IP Phone 2001 Phase 2 firmware

IP Phone 2002 Phase 1 and Phase 2 firmware

1 2 ... 36 37 38 39 40 41 42 43 44 45 46 ... 69 70

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Avaya Business Communications Manager 5.0 - Fault and Performance Management Manuel d'utilisateur Page 41