Avaya BCM Management Guide de l'utilisateur

Part No. P0609330 2.0March 25, 2004Business Communications ManagerManagement User Guide

6P0609330 2.0Net logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261Netwo

96 Chapter 2 Fault Management SystemP0609330 2.041 - 47 disk, Voice software50 - 51 Voice software52 - 55 Modem59, 61 - 63, 67 - 68 Voice software69 J

Chapter 2 Fault Management System 97Business Communications Manager - Management User Guide302 BRU, FTMSS, NCM303 BRU, FTMSS304 BRU, FTMSS, VNetManage

98 Chapter 2 Fault Management SystemP0609330 2.01200, 1204 - 1209 Survivable Remote Gateway1253 UPS2000 mspQoS, Srv, System Status Monitor, UTPS, Voic

Chapter 2 Fault Management System 99Business Communications Manager - Management User Guide5003 NGRPCI5005 mspQoSMP5009 NGRPCI5011 mspQoSMP6005 - 6006

100 Chapter 2 Fault Management SystemP0609330 2.0Component ID/SNMP Trap Error InterpretationUse the information in this section to interpret the messa

Chapter 2 Fault Management System 101Business Communications Manager - Management User GuideComponent ID alarm descriptionsUse the descriptions in thi

102 Chapter 2 Fault Management SystemP0609330 2.0AtapiAtapi provides the disk controller IDE (standard) driver for hard drives installed in the BCM.Au

Chapter 2 Fault Management System 103Business Communications Manager - Management User GuideEvent ID: 258 Message: Shutdown complete.User action: No a

104 Chapter 2 Fault Management SystemP0609330 2.0BrowserBRU BRU provides the backup and restore utility function on the BCM (see Chapter 9, “System Ba

Chapter 2 Fault Management System 105Business Communications Manager - Management User GuideLogs: NoneEvent ID: 303 Message: Backup finished with erro

7Business Communications Manager - Management User GuideFTP Publishing service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

106 Chapter 2 Fault Management SystemP0609330 2.0Logs: NoneEvent ID: 310 Message: BRU has decreased set watchdog from 15 minutes to 30 sec.User action

Chapter 2 Fault Management System 107Business Communications Manager - Management User GuideCDRTransferCDRTransfer provides the call detail recording

108 Chapter 2 Fault Management SystemP0609330 2.0Alarm severity: CriticalTrap-type: ErrorLogs: NoneEvent ID: 3088 Message: Clip CDR data file error er

Chapter 2 Fault Management System 109Business Communications Manager - Management User GuideEvent ID: 3090 Message: Can't transfer file %1 err= %

110 Chapter 2 Fault Management SystemP0609330 2.0cfsServrcfsServer (Component feature service)Return to table: Component ID (alarm)/eventSource (trap)

Chapter 2 Fault Management System 111Business Communications Manager - Management User GuideTrap-type: InformationLogs: NoneEvent ID: 115 Message: Ver

112 Chapter 2 Fault Management SystemP0609330 2.0CTELogs: NoneEvent ID: 125 Message: Error applying keycode: <keycode value>.User action: No act

Chapter 2 Fault Management System 113Business Communications Manager - Management User GuideDCOMDistributed Components (Microsoft API) provides the co

114 Chapter 2 Fault Management SystemP0609330 2.0DECTAlarmsDECTMtceTrap-type: ErrorLogs: NoneDECTAlarms Return to table: Component ID (alarm)/eventSou

Chapter 2 Fault Management System 115Business Communications Manager - Management User GuideDhcpServerdiskDisk provides the hard disk drivers on the B

8P0609330 2.0Chapter 4Log Management System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309Business Communica

116 Chapter 2 Fault Management SystemP0609330 2.0DNSDNS Return to table: Component ID (alarm)/eventSource (trap) summaryReturn to table: Component ID

Chapter 2 Fault Management System 117Business Communications Manager - Management User GuideDrWatsonDrWatson provides a debug utility which saves erro

118 Chapter 2 Fault Management SystemP0609330 2.0emsManageremsManager Return to table: Component ID (alarm)/eventSource (trap) summaryReturn to table:

Chapter 2 Fault Management System 119Business Communications Manager - Management User GuideeventLogFTMSSFTMSS provides the core telephony services un

120 Chapter 2 Fault Management SystemP0609330 2.0Alarm severity: CriticalTrap-type: ErrorLogs: NoneEvent ID: 4 Message: Received a bad service request

Chapter 2 Fault Management System 121Business Communications Manager - Management User GuideUser action: No action required.Alarm severity: CriticalTr

122 Chapter 2 Fault Management SystemP0609330 2.0HotDeskingHotDesking Return to table: Component ID (alarm)/eventSource (trap) summaryReturn to table:

Chapter 2 Fault Management System 123Business Communications Manager - Management User GuideInventory ServiceIPRIP2IPRIP2 provides the routing informa

124 Chapter 2 Fault Management SystemP0609330 2.0Event ID: 30052Message: IPRIPv2 could not join the multicast group 224.0.0.9 on the local interface w

Chapter 2 Fault Management System 125Business Communications Manager - Management User GuideIPSecIKEIPSecIKE(Internet protocol security - Internet key

9Business Communications Manager - Management User GuideSystem Performance Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

126 Chapter 2 Fault Management SystemP0609330 2.0User action: Check PFS setting on remote side.Alarm severity: CriticalTrap-type: ErrorLogs: NoneEvent

Chapter 2 Fault Management System 127Business Communications Manager - Management User GuideLogs: NoneEvent ID: 16 Message: Unprotected Delete message

128 Chapter 2 Fault Management SystemP0609330 2.0Event ID: 22 Message: Established IPsec SAs on <local IP Addr> with <remote IP Addr>: AH

Chapter 2 Fault Management System 129Business Communications Manager - Management User GuideAlarm severity: MinorTrap-type: WarningLogs: NoneEvent ID:

130 Chapter 2 Fault Management SystemP0609330 2.0IPXRouterManagerEvent ID: 35 Message: BCM interface that IPSec client is trying to connect to (%1) is

Chapter 2 Fault Management System 131Business Communications Manager - Management User GuideIVRIVR Return to table: Component ID (alarm)/eventSource (

132 Chapter 2 Fault Management SystemP0609330 2.0JETJoint Engine Technology (JET) provides the JET database driver for BCM. The database engine used i

Chapter 2 Fault Management System 133Business Communications Manager - Management User GuidekbdclassKbdclass provides the keyboard driver.Trap-type: I

134 Chapter 2 Fault Management SystemP0609330 2.0MGSMGS(Media gateway server)Return to table: Component ID (alarm)/eventSource (trap) summaryReturn to

Chapter 2 Fault Management System 135Business Communications Manager - Management User GuideEvent ID: 2002 Message: MediaTransport:(OID=<oid>) C

10P0609330 2.0Chapter 8Security Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377Understanding

136 Chapter 2 Fault Management SystemP0609330 2.0Alarm severity: CriticalTrap-type: ErrorLogs: NoneComments: A request to the Media Path Server (MPS)

Chapter 2 Fault Management System 137Business Communications Manager - Management User GuideModemModem provides the modem driver resource.User action:

138 Chapter 2 Fault Management SystemP0609330 2.0MPSMPS is the media path server which controls media between IP sets/trunks.MPS (Media path server)Re

Chapter 2 Fault Management System 139Business Communications Manager - Management User GuideLogs: NoneComments: Call dropped due to incompatible codec

140 Chapter 2 Fault Management SystemP0609330 2.0MSPAlarmServiceMSPAlarmService translates events into SNMP traps.Event ID: 3006 Message: **ERROR** Re

Chapter 2 Fault Management System 141Business Communications Manager - Management User GuidemspQoSMspQoS provides the Quality of Service driver which

142 Chapter 2 Fault Management SystemP0609330 2.0Alarm severity: MinorTrap-type: WarningLogs: NoneComments: Entries in Port Range field are invalid.Ev

Chapter 2 Fault Management System 143Business Communications Manager - Management User GuideUser action: Check that all LAN and WAN interfaces are val

144 Chapter 2 Fault Management SystemP0609330 2.0Alarm severity: CriticalTrap-type: ErrorLogs: NoneComments: Detected possible linked list corruption.

Chapter 2 Fault Management System 145Business Communications Manager - Management User GuideUser action: Send NT event log and stlog to development /

11Business Communications Manager - Management User GuideIVR backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

146 Chapter 2 Fault Management SystemP0609330 2.0Comments: If WAN link is down, check the cable and make sure the configuration on both ends matches.E

Chapter 2 Fault Management System 147Business Communications Manager - Management User GuideNCMNCM provides the Network Configuration Manager componen

148 Chapter 2 Fault Management SystemP0609330 2.0NetBTNetBT provides NetBios over TCP. NetBIOS is the native networking protocol in Windows-based netw

Chapter 2 Fault Management System 149Business Communications Manager - Management User GuideNetIQmcNetIQmc provides the NetIQ connection manager.NetIQ

150 Chapter 2 Fault Management SystemP0609330 2.0NetLinkManagerTrap-type: WarningLogs: NoneEvent ID: 15001Message: The Bind Management Server Port was

Chapter 2 Fault Management System 151Business Communications Manager - Management User GuideNetLogonNGRPCINGRPCI provides the network card (PCI) drive

152 Chapter 2 Fault Management SystemP0609330 2.0NnuAlarm severity: MinorTrap-type: WarningLogs: NoneComments: This event is only valid before BCM 3.0

Chapter 2 Fault Management System 153Business Communications Manager - Management User GuideNSACDNwRdrOSPFMibOSPFMib provides the (open shortest path

154 Chapter 2 Fault Management SystemP0609330 2.0PerfctrsPerfctrs provides the performance counters component on the BCM.PerflibPerflib provides a per

Chapter 2 Fault Management System 155Business Communications Manager - Management User GuidePolicy Servicesqos_flt_initPolicy Services Return to table

12P0609330 2.0System version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 424Problem

156 Chapter 2 Fault Management SystemP0609330 2.0RdrRdr (Redirector) provides the Microsoft API component on the BCM.Rdr Return to table: Component ID

Chapter 2 Fault Management System 157Business Communications Manager - Management User GuideRouterRouter Return to table: Component ID (alarm)/eventSo

158 Chapter 2 Fault Management SystemP0609330 2.0Event ID: 20089Message: The remote client is busy or the callback number is wrong when a user with ca

Chapter 2 Fault Management System 159Business Communications Manager - Management User GuideSAMSAM (secure access module) provides managed user/file s

160 Chapter 2 Fault Management SystemP0609330 2.0Trap-type: InformationLogs: NoneSave Dump Return to table: Component ID (alarm)/eventSource (trap) su

Chapter 2 Fault Management System 161Business Communications Manager - Management User GuideSecuritySecurity Return to table: Component ID (alarm)/eve

162 Chapter 2 Fault Management SystemP0609330 2.0Alarm severity: MajorTrap-type: Failure / AuditLogs: NoneEvent ID: 577 Message: Privileged Service Ca

Chapter 2 Fault Management System 163Business Communications Manager - Management User GuideUser action: No action required. (a global group member ad

164 Chapter 2 Fault Management SystemP0609330 2.0SerialSerial provides the serial port driver on the BCM.Trap-type: Success / AuditLogs: NoneSerial Re

Chapter 2 Fault Management System 165Business Communications Manager - Management User GuideService Control ManagerService Control ManagerReturn to ta

13Business Communications Manager - Management User GuideChanging the Business Communications Manager 3.6 time and date . . . . . . . . . . . . . 444

166 Chapter 2 Fault Management SystemP0609330 2.0Service: Call Detail Recording, Media services managerComments: The dependency service or group faile

Chapter 2 Fault Management System 167Business Communications Manager - Management User GuideComments: The service has returned a service-specific erro

168 Chapter 2 Fault Management SystemP0609330 2.0Event ID: 7001 Message: The VoIP Gateway service depends on the Media Path Server service which faile

Chapter 2 Fault Management System 169Business Communications Manager - Management User GuideEvent ID: 7023 Message: The workstation service terminated

170 Chapter 2 Fault Management SystemP0609330 2.0SNMPSNMP Trap AgentAlarm severity: CriticalTrap-type: ErrorLogs: NoneService: NoneComments: BCM FP1 U

Chapter 2 Fault Management System 171Business Communications Manager - Management User GuideSrvRelates to the server service on BCM. The Server servic

172 Chapter 2 Fault Management SystemP0609330 2.0Survivable Remote GatewaySurvivable remote gatewayReturn to table: Component ID (alarm)/eventSource (

Chapter 2 Fault Management System 173Business Communications Manager - Management User GuideEvent ID: 2200 Message: DN:XXXX, Invalid ID (1) – ID has n

174 Chapter 2 Fault Management SystemP0609330 2.0Event ID: 2207 Message: Locked from Login (1) – Password failed 3 timesUser action: Indicates configu

Chapter 2 Fault Management System 175Business Communications Manager - Management User GuideSystem Status MonitorSystem Status MonitorReturn to table:

14P0609330 2.0Checking for trunk line dial tone to the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465Unified Manager Diagn

176 Chapter 2 Fault Management SystemP0609330 2.0Trap-type: InformationLogs: NoneComments: Power Supply Information.Event ID: 1006 Message: 1. CPU Fan

Chapter 2 Fault Management System 177Business Communications Manager - Management User GuideComments: CPU Load Recovery InformationEvent ID: 1012 Mess

178 Chapter 2 Fault Management SystemP0609330 2.0Event ID: 2000 Message: 1. %CPUFan Value% Below normal Tolerance. 2. %Fan1 Value% failed in Tolerance

Chapter 2 Fault Management System 179Business Communications Manager - Management User GuideAlarm severity: MinorTrap-type: WarningLogs: NoneComments:

180 Chapter 2 Fault Management SystemP0609330 2.0User action: No immediate Action Required but If the condition persists contact Nortel Support. Alarm

Chapter 2 Fault Management System 181Business Communications Manager - Management User GuideUser action: The SSM service should be re-started. If the

182 Chapter 2 Fault Management SystemP0609330 2.0User action: 1. Check the Power Supply (Module1, Module2 on redundant System) 2.Check Power Supply Fa

Chapter 2 Fault Management System 183Business Communications Manager - Management User GuideTcpipTlntSvrAlarm severity: CriticalTrap-type: ErrorLogs:

184 Chapter 2 Fault Management SystemP0609330 2.0ToneSrvrToneSrvr provides the music on hold server application for the BCM.ToneSvr Return to table: C

Chapter 2 Fault Management System 185Business Communications Manager - Management User GuideUPSUPS (Uninterruptible power supply)Return to table: Comp

15Business Communications Manager - Management User GuideFiguresFigure 1 Acrobat Reader display setup selections . . . . . . . . . . . . . . . . . . .

186 Chapter 2 Fault Management SystemP0609330 2.0Event ID: 1018 Message: Smart Cell signal restoredUser action: No action required.Alarm severity: War

Chapter 2 Fault Management System 187Business Communications Manager - Management User GuideUser action: Restore power to the UPS. If there is not a g

188 Chapter 2 Fault Management SystemP0609330 2.0Event ID: 2037 Message: Bypass contactor failedUser action: An internal hardware failure exists. Cont

Chapter 2 Fault Management System 189Business Communications Manager - Management User GuideTrap-type: InformationLogs: NoneEvent ID: 100700 Message:

190 Chapter 2 Fault Management SystemP0609330 2.0Logs: NoneEvent ID: 103100 Message: UPS module addedUser action: No action required.Alarm severity: W

Chapter 2 Fault Management System 191Business Communications Manager - Management User GuideUser action: No action required.Alarm severity: WarningTra

192 Chapter 2 Fault Management SystemP0609330 2.0Event ID: 200007 Message: UPS on battery: Large momentary spikeUser action: This event can be caused

Chapter 2 Fault Management System 193Business Communications Manager - Management User GuideUser action: Retry the calibration when power is restoredA

194 Chapter 2 Fault Management SystemP0609330 2.0Alarm severity: MinorTrap-type: WarningLogs: NoneEvent ID: 203300 Message: Main intelligence module f

Chapter 2 Fault Management System 195Business Communications Manager - Management User GuideAlarm severity: MinorTrap-type: WarningLogs: NoneEvent ID:

2P0609330 2.0Copyright © 2003 Nortel NetworksAll rights reserved. December, 2003.The information in this document is subject to change without notice.

16P0609330 2.0Figure 41 Archlog schedule screen (page 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322Figure 42 Archlog vie

196 Chapter 2 Fault Management SystemP0609330 2.0User action: Run another self-test. If the UPS fails the self-test again, contact APC Support for ass

Chapter 2 Fault Management System 197Business Communications Manager - Management User GuideUser action: Check cable connections to batteries.Alarm se

198 Chapter 2 Fault Management SystemP0609330 2.0User action: An internal hardware failure exists. Contact APC Support for assistance. http://www.apc.

Chapter 2 Fault Management System 199Business Communications Manager - Management User GuideUser action: Make sure that there is adequate clearance ar

200 Chapter 2 Fault Management SystemP0609330 2.0UTPSUTPS Return to table: Component ID (alarm)/eventSource (trap) summaryReturn to table: Component I

Chapter 2 Fault Management System 201Business Communications Manager - Management User GuideUser action: If the voice watchdog service is NOT running,

202 Chapter 2 Fault Management SystemP0609330 2.0VBMainLogs: NoneComments: All UTPS events written to the NT event log are fatal, and will cause the U

Chapter 2 Fault Management System 203Business Communications Manager - Management User GuideVNC ServiceVNetManagerVNetManager provides the management

204 Chapter 2 Fault Management SystemP0609330 2.0VNetQosMonitorVNetQosMonitor Return to table: Component ID (alarm)/eventSource (trap) summaryReturn t

Chapter 2 Fault Management System 205Business Communications Manager - Management User GuideVNetVoIPGtwyVNetVoIPGtw Return to table: Component ID (ala

17Business Communications Manager - Management User GuideTablesTable 1 Business Communications Manager 3.6 Management User Guide organization 20Table

206 Chapter 2 Fault Management SystemP0609330 2.0Event ID: 124 Message: Quality of Service monitor connection not establishedUser action: Report error

Chapter 2 Fault Management System 207Business Communications Manager - Management User GuideVoice CTEVoiceCTE Return to table: Component ID (alarm)/ev

208 Chapter 2 Fault Management SystemP0609330 2.0Comments: Most likely an installation problem.Event ID: 257 Message: CTE / MSC Driver Initialization

Chapter 2 Fault Management System 209Business Communications Manager - Management User GuideAlarm severity: CriticalTrap-type: ErrorLogs: NoneComments

210 Chapter 2 Fault Management SystemP0609330 2.0User action: The CTE atom table is corrupt or full. Please collect the files CteDiag.log and CteDiag.

Chapter 2 Fault Management System 211Business Communications Manager - Management User GuideVoice softwareVoice software Return to table: Component ID

212 Chapter 2 Fault Management SystemP0609330 2.0User action: Run a re-evaluation with a suitable configuration that will provide an adequate RSSI sig

Chapter 2 Fault Management System 213Business Communications Manager - Management User GuideAlarm severity: CriticalTrap-type: ErrorLogs: MSC event 36

214 Chapter 2 Fault Management SystemP0609330 2.0User action: Check the logs and look for Events ranging from 315-336. If this alarm occurs more than

Chapter 2 Fault Management System 215Business Communications Manager - Management User GuideAlarm severity: CriticalTrap-type: ErrorLogs: MSC event 32

18P0609330 2.0

216 Chapter 2 Fault Management SystemP0609330 2.0Event ID: 54 Message: A software download to the basestations has started. No action required. During

Chapter 2 Fault Management System 217Business Communications Manager - Management User GuideEvent ID: 67 Message: An invalid Trunk Computer Module has

218 Chapter 2 Fault Management SystemP0609330 2.0Event ID: 81 Message: An alarm generated by a server application.User action: Refer to application do

Chapter 2 Fault Management System 219Business Communications Manager - Management User GuideEvent ID: 89 Message: An alarm generated by a server appli

220 Chapter 2 Fault Management SystemP0609330 2.0Logs: NoneEvent ID: 97 Message: An alarm generated by a server application. User action: Refer to app

Chapter 2 Fault Management System 221Business Communications Manager - Management User GuideLogs: MSC event 665, Sev=P8, Cat=FEvent ID: 201 Message: E

222 Chapter 2 Fault Management SystemP0609330 2.0Event ID: 229 Message: Call Server restore failed. Call Server will be restarted. Customer should con

Chapter 2 Fault Management System 223Business Communications Manager - Management User GuideEvent ID: 265 Message: When seizing a trunk to make an out

224 Chapter 2 Fault Management SystemP0609330 2.0Event ID: 325 Message: This event is generated when the short-term alarm threshold has been surpassed

Chapter 2 Fault Management System 225Business Communications Manager - Management User GuideEvent ID: 330 Message: This event is generated when the sh

19Business Communications Manager - Management User GuidePrefaceThe Business Communications Manager - Management User Guide describes how to manage, m

226 Chapter 2 Fault Management SystemP0609330 2.0Logs: MSC event 334, Sev=P5, Cat=CEvent ID: 335 Message: This event is generated when the short-term

Chapter 2 Fault Management System 227Business Communications Manager - Management User GuideTrap-type: WarningLogs: MSC event 617, Sev=P4, Cat=AEvent

228 Chapter 2 Fault Management SystemP0609330 2.0Event ID: 999 Message: Unknown alarm detected. Alarm code: %1.User action: Contact your local support

Chapter 2 Fault Management System 229Business Communications Manager - Management User GuideVoiceCTIVoiceCTI Return to table: Component ID (alarm)/eve

230 Chapter 2 Fault Management SystemP0609330 2.0Logs: NoneComments: This typically occurs immediately after a restore to a new system where keycodes

Chapter 2 Fault Management System 231Business Communications Manager - Management User GuideVoiceManagementSubsystemVoice Management SubsystemReturn t

232 Chapter 2 Fault Management SystemP0609330 2.0VoiceMSCServiceVoiceMSCService Return to table: Component ID (alarm)/eventSource (trap) summaryReturn

Chapter 2 Fault Management System 233Business Communications Manager - Management User GuideVoIPSipGatewayVoiceRecord Return to table: Component ID (a

234 Chapter 2 Fault Management SystemP0609330 2.0Event ID: 123 Message: Keycode applied for unknown feature.User action: Keycode applied for more rece

Chapter 2 Fault Management System 235Business Communications Manager - Management User GuideVoiceRecordVoiceRecord Return to table: Component ID (alar

20 PrefaceP0609330 2.0Table 1 Business Communications Manager 3.6 Management User Guide organizationSymbols used in this guideThis guide uses these

236 Chapter 2 Fault Management SystemP0609330 2.0VoiceTimeSynchVoiceTimeSynch Return to table: Component ID (alarm)/eventSource (trap) summaryReturn t

Chapter 2 Fault Management System 237Business Communications Manager - Management User GuideVoiceWatchdogVoiceWatchdog Return to table: Component ID (

238 Chapter 2 Fault Management SystemP0609330 2.0Event ID: 1005 Message: %Service Name% was manually restarted and Watchdog is monitoring its tree ag

Chapter 2 Fault Management System 239Business Communications Manager - Management User GuideUser action: Start this service manually. If unable to res

240 Chapter 2 Fault Management SystemP0609330 2.0WinsWINSCTRSWINSCTRS provides WINS server statistics.Wins Return to table: Component ID (alarm)/event

Chapter 2 Fault Management System 241Business Communications Manager - Management User GuideWorkstationWINSCTRS Return to table: Component ID (alarm)/

242 Chapter 2 Fault Management SystemP0609330 2.0Events that cause a system restartSome events cause an automatic system restart. If the system follow

Chapter 2 Fault Management System 243Business Communications Manager - Management User Guide

244 Chapter 2 Fault Management SystemP0609330 2.0

245Business Communications Manager - Management User GuideChapter 3Service Management SystemThis chapter describes service manager capabilities availa

Preface 21Business Communications Manager - Management User GuideDisplay TipsYou can best use and read this publication from your computer monitor. Us

246 Chapter 3 Service Management SystemP0609330 2.02 From the Unified Manager main page select Configuration.3 On the navigation tree select Diagnosti

Chapter 3 Service Management System 247Business Communications Manager - Management User GuideFigure 30 Modify services selection7 Select the Modify

248 Chapter 3 Service Management SystemP0609330 2.0• Automatic service activation allows the system to start the service during system boot-up or rest

Chapter 3 Service Management System 249Business Communications Manager - Management User GuideAccessing services and driver status reportsReports of t

250 Chapter 3 Service Management SystemP0609330 2.0Figure 32 Product maintenance and support page - Maintenance tools6 Select a report option from t

Chapter 3 Service Management System 251Business Communications Manager - Management User GuideService DefinitionsThe descriptions (or definitions) in

252 Chapter 3 Service Management SystemP0609330 2.0• log cross reference• Alarm cross reference• hierarchy mapSystem-Level Service DefinitionsSyste-le

Chapter 3 Service Management System 253Business Communications Manager - Management User GuideAlerterMSSQLServerADHelper (MSSQLServerADHelper)Stopped/

254 Chapter 3 Service Management SystemP0609330 2.0ClipBook serverCOM + Event SystemDefault status: StoppedDefault startup: ManualAlarms: NoneAlerter

Chapter 3 Service Management System 255Business Communications Manager - Management User GuideComputer BrowserEventLogDefault status: StoppedDefault s

22 PrefaceP0609330 2.0See Figure 1 to review Acrobat Reader version 5.0 display selections.Figure 1 Acrobat Reader display setup selectionsText conv

256 Chapter 3 Service Management SystemP0609330 2.0Firebird Guardian ServiceFirebird ServerDefault status: RunningDefault startup: AutomaticAlarms: •

Chapter 3 Service Management System 257Business Communications Manager - Management User GuideLicense logging serviceMessengerLicense logging serviceT

258 Chapter 3 Service Management SystemP0609330 2.0MSDTCMSSQLServerMSSQLServerADHelperMSDTC The MSDTC service is a database used for CallCentre compon

Chapter 3 Service Management System 259Business Communications Manager - Management User GuideMulti-dialup managerNetIQ AppManager client communicatio

260 Chapter 3 Service Management SystemP0609330 2.0NetIQ AppManager client resource managerNetwork DDENetwork DDE DSDMNetIQ AppManager client resource

Chapter 3 Service Management System 261Business Communications Manager - Management User GuideNet logonNetwork monitor agentService name: NetDDEdsdmDe

262 Chapter 3 Service Management SystemP0609330 2.0NT LM Security support providerNSACDDefault startup: ManualAlarms: NoneNetwork monitor agent - serv

Chapter 3 Service Management System 263Business Communications Manager - Management User GuidePlug and playProtected storageDefault startup: Automatic

264 Chapter 3 Service Management SystemP0609330 2.0Qos_flt_initRDS self-certifyingProtected storage - service structureQos_flt_init The QoS_flt_init (

Chapter 3 Service Management System 265Business Communications Manager - Management User GuideRemote access autodial managerRemote access connection m

Preface 23Business Communications Manager - Management User GuideAcronyms used in this guideThis guide uses these acronyms:ANSI American National Stan

266 Chapter 3 Service Management SystemP0609330 2.0Remote access serverRemote procedure call locatorRemote access serverThe Remote access server manag

Chapter 3 Service Management System 267Business Communications Manager - Management User GuideRemote procedure call serviceRemote procedure call servi

268 Chapter 3 Service Management SystemP0609330 2.0Routing and remote access serviceSerial port managerRouting and remote access serviceThe Routing an

Chapter 3 Service Management System 269Business Communications Manager - Management User GuideServerServices MonitorServer The Server service acts as

270 Chapter 3 Service Management SystemP0609330 2.0SpoolerSQLServerAgentSSH Secure Shell 2Spooler The Spooler service is the NT printing subsystem and

Chapter 3 Service Management System 271Business Communications Manager - Management User GuideSurvivable remote gatewaySystem event notificationSSH Se

272 Chapter 3 Service Management SystemP0609330 2.0Task schedulerTCP/IP NetBIOS helperSystem event notification - service structureTask scheduler The

Chapter 3 Service Management System 273Business Communications Manager - Management User GuideTomcatUPS - APC Powerchute plusTCP/IP NetBIOS Helper - s

274 Chapter 3 Service Management SystemP0609330 2.0UPS Console ToggleVNC serverVoice Licensing servicesUPS Console ToggleThe UPS Console Toggle servic

Chapter 3 Service Management System 275Business Communications Manager - Management User GuideWindows installerVoice Licensing services - service stru

24 PrefaceP0609330 2.0EDO Extended Data-OutFDD Full Double DensityFQDN Fully Qualified Domain NameHDLC High-level Data Link ControlHF HandsfreeHS Hosp

276 Chapter 3 Service Management SystemP0609330 2.0Windows internet name serviceWindows managementAlarms: NoneWindows Installer - service structureWin

Chapter 3 Service Management System 277Business Communications Manager - Management User GuideWorkstationWorld wide web publishing serviceWorkstation

278 Chapter 3 Service Management SystemP0609330 2.0Nortel Networks Configurable ServicesNortel Networks configurable services are software processes t

Chapter 3 Service Management System 279Business Communications Manager - Management User GuideTable 16 Nortel Networks configurable servicesDisplay

280 Chapter 3 Service Management SystemP0609330 2.0Alarm serviceBCMUpgradeNortel Networks IVR (Nortel Networks startup service)Stopped/Manual VoIP SIP

Chapter 3 Service Management System 281Business Communications Manager - Management User GuideCall Detail RecordingDoorphoneCall Detail RecordingThe C

282 Chapter 3 Service Management SystemP0609330 2.0DECT Alarm monitorDoorphone - service structureDECT Alarm monitorThe DECT alarm monitor service mon

Chapter 3 Service Management System 283Business Communications Manager - Management User GuideDECT Maintenance consoleDECT OAMDECT Maintenance console

284 Chapter 3 Service Management SystemP0609330 2.0FTP Publishing serviceHotDeskingDECT OAM - service structureFTP Publishing serviceThe FTP publishin

Chapter 3 Service Management System 285Business Communications Manager - Management User GuideInventory serviceHotDesking - service structureInventory

Preface 25Business Communications Manager - Management User GuidePCI Peripheral Component Interconnect SlotPDD Partial Double DensityPPP Point-to-Poin

286 Chapter 3 Service Management SystemP0609330 2.0IpMusic (BcmAmp)IpMusic (Tone Server)IpMusic The IpMusic (BcmAmp) service provides the on-board mus

Chapter 3 Service Management System 287Business Communications Manager - Management User GuideIPSecIKE serviceLine monitor serverIPSecIKE service The

288 Chapter 3 Service Management SystemP0609330 2.0Media gateway serverMedia path serverMedia gateway serverThe Media gateway server (MGS) service pro

Chapter 3 Service Management System 289Business Communications Manager - Management User GuideMedia services managerMedia path server - service struct

290 Chapter 3 Service Management SystemP0609330 2.0Message trace toolMedia services manager - service structureMessage trace toolThe Message trace too

Chapter 3 Service Management System 291Business Communications Manager - Management User GuideMicrosoft DHCP serverMicrosoft DNS serverMessage trace t

292 Chapter 3 Service Management SystemP0609330 2.0Net link managerNortel Networks IVRMicrosoft DNS server - service structure:Net link manager The Ne

Chapter 3 Service Management System 293Business Communications Manager - Management User GuideNortel Networks license servicePolicy serviceDefault sta

294 Chapter 3 Service Management SystemP0609330 2.0PPPoE serviceSNMPPolicy service- service structurePPPoE service The PPPoE (Point to Point Protocol

Chapter 3 Service Management System 295Business Communications Manager - Management User GuideSNMP Trap serviceSystem status monitorTelephony serviceS

3Business Communications Manager - Management User GuideCONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENT

26 PrefaceP0609330 2.0How to get helpYour local distributor provides technical support for your Business Communications Manager system or has access t

296 Chapter 3 Service Management SystemP0609330 2.0TlntsvrUNISTIM Terminal proxy serverDefault status: RunningDefault startup: AutomaticAlarms: NoneTe

Chapter 3 Service Management System 297Business Communications Manager - Management User GuideVBMainVoice CFSService name: UTPSDefault status: Running

298 Chapter 3 Service Management SystemP0609330 2.0Voice CTEDefault status: RunningDefault startup: AutomaticAlarms: cfsServrVoice CFS - service struc

Chapter 3 Service Management System 299Business Communications Manager - Management User GuideVoiceCTIVoice mailVoiceCTI Middleware Service which prov

300 Chapter 3 Service Management SystemP0609330 2.0Voice management subsystemVoice MSC serviceVoice mail - service structureVoice management subsystem

Chapter 3 Service Management System 301Business Communications Manager - Management User GuideService name: VoiceMSCServiceDefault status: RunningDefa

302 Chapter 3 Service Management SystemP0609330 2.0Voice Net QoS monitorVoice NNU diagnosticsVoice Net QoS monitorThe Voice Net QoS monitor service mo

Chapter 3 Service Management System 303Business Communications Manager - Management User GuideVoice software alarm monitorVoice NNU diagnostics - serv

304 Chapter 3 Service Management SystemP0609330 2.0Voice time synchVoice WANAlarms: • Voice software• Service Control ManagerVoice software alarm moni

Chapter 3 Service Management System 305Business Communications Manager - Management User GuideVoice watchdogVoIP GatewayVoice WAN - service structure:

Preface 27Business Communications Manager - Management User GuideAPAC (Asia Pacific)Technical SupportTelephone:+61 388664627Fax:+61 388664644email:asi

306 Chapter 3 Service Management SystemP0609330 2.0VoIP SIP GatewayVoIP gateway - service structureVoIP SIP GatewayThe Voice over IP SIP Gateway servi

Chapter 3 Service Management System 307Business Communications Manager - Management User GuideWatchdog ServiceThe Watchdog service runs continuously t

308 Chapter 3 Service Management SystemP0609330 2.0Using Watchdog with Service ManagerUse the Watchdog setting allows you to activate service logging

309Business Communications Manager - Management User GuideChapter 4Log Management SystemThis section describes logs available in the Unified Manager i

310 Chapter 4 Log Management SystemP0609330 2.0Core telephony alarms are sent to both the MSC (core telephony) and the NT Event log systems. The Busin

Chapter 4 Log Management System 311Business Communications Manager - Management User GuideMSC Network event logThe Network event log keeps a record of

312 Chapter 4 Log Management SystemP0609330 2.0Figure 35 System test log screen7 Record the system test log item on the System administration log sh

Chapter 4 Log Management System 313Business Communications Manager - Management User GuideErasing the MSC log informationUse the procedure in this sec

314 Chapter 4 Log Management SystemP0609330 2.0Figure 36 Delete the log dialog box7 Select Yes to continue. If new items have been added since the l

Chapter 4 Log Management System 315Business Communications Manager - Management User GuideArchlogsAccess the archlog management system from the mainte

28 PrefaceP0609330 2.0Call Detail Recording System Administration GuideCall Detail Recording (no keycode required) records and reports call activity f

316 Chapter 4 Log Management SystemP0609330 2.0Figure 37 Report-a-problem input screen2 Input a description of the problem. 3 Click the Next button

Chapter 4 Log Management System 317Business Communications Manager - Management User GuideFigure 38 Report-a-problem application selection screen (s

318 Chapter 4 Log Management SystemP0609330 2.0Figure 39 Basic application selection screenThe table Report-a-problem wizard application selections

Chapter 4 Log Management System 319Business Communications Manager - Management User Guide6 If you select Advanced Log File Selection, the Advanced ap

320 Chapter 4 Log Management SystemP0609330 2.0The table Report-a-problem wizard advanced application selections provides information on the report-a-

Chapter 4 Log Management System 321Business Communications Manager - Management User GuideArchlog schedulerThe Archlog scheduler selection displays a

322 Chapter 4 Log Management SystemP0609330 2.0Figure 41 Archlog schedule screen (page 1)2 Page 1 - Enter the time and frequency to perform an archl

Chapter 4 Log Management System 323Business Communications Manager - Management User Guide4 Page 2 - Select from a list of applications (similar to Fi

324 Chapter 4 Log Management SystemP0609330 2.0Figure 42 Archlog viewer screenArchlog settingsArchlog settings allows you to configure the archlog b

Chapter 4 Log Management System 325Business Communications Manager - Management User GuideClick Yes from the drop-down menu to enable the archlog clea

29Business Communications Manager - Management User GuideChapter 1Management OverviewThis section provides an introduction to the Business Communicati

326 Chapter 4 Log Management SystemP0609330 2.0Browse logs folderUse the Browse logs folder selection to display the log directories and log files sto

Chapter 4 Log Management System 327Business Communications Manager - Management User GuideObtaining NT Event Logs from ArchlogAfter you enable the Ala

328 Chapter 4 Log Management SystemP0609330 2.0

329Business Communications Manager - Management User GuideChapter 5BCM MonitorThis chapter describes the BCM Monitor interface and provides the follow

330 Chapter 5 BCM MonitorP0609330 2.05 Select the Save this program to disk option and select the OK button.6 Select a folder where you want to store

Chapter 5 BCM Monitor 331Business Communications Manager - Management User GuideUse BCM Monitor to Analyze your System StatusBCM Monitor supports real

332 Chapter 5 BCM MonitorP0609330 2.0BCM Info tabDisplays BCM system hardware, software and IP information. This information lends itself well to the

Chapter 5 BCM Monitor 333Business Communications Manager - Management User GuideMSC (Media Services Card) Tab The MSC tab displays the following infor

334 Chapter 5 BCM MonitorP0609330 2.0Voice Ports TabThis tab provides real time information about the configured voice ports. A configured voice port

Chapter 5 BCM Monitor 335Business Communications Manager - Management User GuideIP Devices tabInformation is provided about the call activity of IP se

30 Chapter 1 Management OverviewP0609330 2.0• Manage and allocate IP addresses and domain names, record and provide remote connectivity to the enterpr

336 Chapter 5 BCM MonitorP0609330 2.0Real time Protocol over UDP (RTP) session tab RTP session details are provided for each active VoIP session. Info

Chapter 5 BCM Monitor 337Business Communications Manager - Management User GuideUniversal ISDN Protocol (UIP) tab Monitoring of Universal ISDN Protoco

338 Chapter 5 BCM MonitorP0609330 2.0Line monitor tabThe Line Monitor screen shows the status of the lines on the Business Communications Manager.Figu

Chapter 5 BCM Monitor 339Business Communications Manager - Management User GuideUsage indicators tabThis tab provides real time information about the

340 Chapter 5 BCM MonitorP0609330 2.0BCM Monitor Statistical (minimum and maximum) ValuesBCM Monitor stores the minimum and maximum values for many of

Chapter 5 BCM Monitor 341Business Communications Manager - Management User GuideTo reset the minimum and maximum values for a single statistic:1 Click

342 Chapter 5 BCM MonitorP0609330 2.05 Ensure that all of the BCM Monitor tabs that have information you want included in the snapshot appear in the T

Chapter 5 BCM Monitor 343Business Communications Manager - Management User Guide8 In the Number of snapshots box, use the arrows buttons to select the

344 Chapter 5 BCM MonitorP0609330 2.0

345Business Communications Manager - Management User GuideChapter 6Performance ManagementThis section provides information on how to manage the perfor

Chapter 1 Management Overview 31Business Communications Manager - Management User GuideNetwork Topology and Management InterfacesThe Business Communic

346 Chapter 6 Performance ManagementP0609330 2.0Unified Manager Performance MonitorThe Unified Manager performance monitor tool provides detailed perf

Chapter 6 Performance Management 347Business Communications Manager - Management User GuideAccessing the CPU usage graph and tableThe CPU usage graph

348 Chapter 6 Performance ManagementP0609330 2.0Accessing the Memory usage graph and tableThe memory usage graph displays real-time statistical inform

Chapter 6 Performance Management 349Business Communications Manager - Management User GuideTo access the memory usage table1 Access the performance mo

350 Chapter 6 Performance ManagementP0609330 2.0Resources Performance MonitorThe system resources performance monitor allows you to access performance

Chapter 6 Performance Management 351Business Communications Manager - Management User GuideAccessing the IP Packets graph and tableA packet is the uni

352 Chapter 6 Performance ManagementP0609330 2.0• Received discarded: The number of input IP datagrams for which no problems were encountered to preve

Chapter 6 Performance Management 353Business Communications Manager - Management User GuideAccessing the ICMP Packets graph and tableICMP is a message

354 Chapter 6 Performance ManagementP0609330 2.0• Received timestamp reply: The rate of ICMP Timestamp Reply messages received.• Received timestamp: T

Chapter 6 Performance Management 355Business Communications Manager - Management User GuideAccessing the UDP Packets graph and tableUser Datagram Prot

32 Chapter 1 Management OverviewP0609330 2.0Figure 3 Business Communications Manager enterprise network modelNetwork management physical interfacesB

356 Chapter 6 Performance ManagementP0609330 2.0Accessing the TCP Packets graph and tableTransport Control Protocol (TCP) is transport layer component

Chapter 6 Performance Management 357Business Communications Manager - Management User GuideAccessing the LAN performance monitorThis section describes

358 Chapter 6 Performance ManagementP0609330 2.0cQoS Graph (see “Accessing the QoS Graph and Table)d QoS Table (see “Accessing the QoS Graph and Table

Chapter 6 Performance Management 359Business Communications Manager - Management User Guide• Packets sent non-unicast/sec: The rate that packets are r

360 Chapter 6 Performance ManagementP0609330 2.0To access the WAN Graph and Table1 Access the Resources performance monitor (see “Accessing the Resour

Chapter 6 Performance Management 361Business Communications Manager - Management User Guide• Packets received errors: The number of inbound packets th

362 Chapter 6 Performance ManagementP0609330 2.0Accessing the Dial Up performance monitorThis section describes how to access and use the Dial Up perf

Chapter 6 Performance Management 363Business Communications Manager - Management User GuideAccessing the UTWAN performance monitorThis section describ

364 Chapter 6 Performance ManagementP0609330 2.0f QoS Queue 1-5 Table (see “Accessing the QoS Queue 1-5 Graph and Table)g QoS Queue 6-9 Graph (see “Ac

Chapter 6 Performance Management 365Business Communications Manager - Management User Guide• Priority sessions served: Total number of priority sessio

Chapter 1 Management Overview 33Business Communications Manager - Management User GuideNetwork administration personnel have the ability to configure,

366 Chapter 6 Performance ManagementP0609330 2.0• Total queue 3 packets: Total queue 3 packets since system reboot.• Total queue 3 packets dropped: To

Chapter 6 Performance Management 367Business Communications Manager - Management User Guide• Total queue 8 packets: Total queue 8 packets since system

368 Chapter 6 Performance ManagementP0609330 2.0MS Windows NT Performance MIBsUse the MS Windows NT Performancs MIB to monitor some BCM performance st

Chapter 6 Performance Management 369Business Communications Manager - Management User Guideprocess processprocessTableInstance Name, Processor Time (%

370 Chapter 6 Performance ManagementP0609330 2.0

371Business Communications Manager - Management User GuideChapter 7Performance Management Using NetIQThis chapter provides information on the third-pa

372 Chapter 7 Performance Management Using NetIQP0609330 2.0NetIQ feature overviewFor a centralized NetIQ Vivinet Manager server to monitor the BCM, a

Chapter 7 Performance Management Using NetIQ 373Business Communications Manager - Management User GuideFigure 53 NetIQ summary tabApply the NetIQ ke

374 Chapter 7 Performance Management Using NetIQP0609330 2.0Authorized Management Server(s) (comma separated)Specifies the IP addresses of the NetIQ m

Chapter 7 Performance Management Using NetIQ 375Business Communications Manager - Management User GuideEnable the NetIQ featureComplete the following

34 Chapter 1 Management OverviewP0609330 2.0SNMP Network Management ConceptsYour Business Communications Manager network uses several hardware devices

376 Chapter 7 Performance Management Using NetIQP0609330 2.0

377Business Communications Manager - Management User GuideChapter 8Security ManagementThis chapter provides information on how to manage security for

378 Chapter 8 Security ManagementP0609330 2.0Uploading a certificate and a private security keyObtain a site certificate for your Business Communicati

Chapter 8 Security Management 379Business Communications Manager - Management User GuideTroubleshooting: Restoring the default certificateIf something

380 Chapter 8 Security ManagementP0609330 2.0 Unified Manager security considerations include:• How long you want the Unified Manager to remain open i

Chapter 8 Security Management 381Business Communications Manager - Management User Guide1 Click the keys beside BCM and System.2 Click on Security.The

382 Chapter 8 Security ManagementP0609330 2.04 Click outside the window to invoke the changes.Managing access passwordsYou can grant or restrict speci

Chapter 8 Security Management 383Business Communications Manager - Management User Guide• “Adding or modifying a group profile” on page 386• “Setting

384 Chapter 8 Security ManagementP0609330 2.0• The Password Policy tab allows you to define the complexity policies you want to use for your system pa

Chapter 8 Security Management 385Business Communications Manager - Management User Guide4 Click the SAVE button to save your settings.The new user pro

Chapter 1 Management Overview 35Business Communications Manager - Management User Guide• SNMP network management stations (NMS): A console (server/wor

386 Chapter 8 Security ManagementP0609330 2.02 If you are adding a new user account: from the Configuration menu, select Add User.If you are changing

Chapter 8 Security Management 387Business Communications Manager - Management User Guide5 If you are editing an existing group: select the user group

388 Chapter 8 Security ManagementP0609330 2.0Adding a Domain User Group profileThe Domain User Group Profile screen displays a table of members of the

Chapter 8 Security Management 389Business Communications Manager - Management User Guide1 Select Management, User Manager.The User Profile screen appe

390 Chapter 8 Security ManagementP0609330 2.03 Use the information provided in the following table to determine the lockout policy for your system.Usi

Chapter 8 Security Management 391Business Communications Manager - Management User Guide1 On the Unified Manager front page, click the Install Clients

392 Chapter 8 Security ManagementP0609330 2.01 Click the key beside Services.2 Click on Telnet.3 On the Telnet screen, change Status to Enabled.Access

Chapter 8 Security Management 393Business Communications Manager - Management User Guide• two divisions of the same corporation over the corporate int

394 Chapter 8 Security ManagementP0609330 2.0

395Business Communications Manager - Management User GuideChapter 9System Backup and RestoreThis chapter provides information on how to manage the Bus

4P0609330 2.0

36 Chapter 1 Management OverviewP0609330 2.0Network Management and Maintenance ApplicationsThe tools and applications bundled with the BCM provide sta

396 Chapter 9 System Backup and RestoreP0609330 2.0Error MessagesMost errors originate with the mapping of a network resource for the purpose of the b

Chapter 9 System Backup and Restore 397Business Communications Manager - Management User GuideFigure 55 Reboot screen displayAbout buttonThis featur

398 Chapter 9 System Backup and RestoreP0609330 2.0Destination DriveLocal Drive: To backup the BCM to a Local Drive (E:), the user must be aware that

Chapter 9 System Backup and Restore 399Business Communications Manager - Management User GuideAfter entering all the data, the user must press the &qu

400 Chapter 9 System Backup and RestoreP0609330 2.0Apache data backupSelecting the APACHE component in the BRU component list will save any configurat

Chapter 9 System Backup and Restore 401Business Communications Manager - Management User GuideDECT OAM (Operations Administration and Maintenance) bac

402 Chapter 9 System Backup and RestoreP0609330 2.0Multimedia call center (MMCC) backupSelecting Multimedia Call Center (MMCC) in the BRU component li

Chapter 9 System Backup and Restore 403Business Communications Manager - Management User GuideVoice Application Data BackupSelection of the Voice Appl

404 Chapter 9 System Backup and RestoreP0609330 2.0Telephony BackupThe Telephony Backup backs-up all the files related to the Telephony Application. T

Chapter 9 System Backup and Restore 405Business Communications Manager - Management User GuideAfter making sure that the BCM has full access to the de

Chapter 1 Management Overview 37Business Communications Manager - Management User GuideUnified Manager Application ModelUnified Manager, a web-based n

406 Chapter 9 System Backup and RestoreP0609330 2.0Restore ComponentsThe Backup and Restore script makes most data required for BCM applications avail

Chapter 9 System Backup and Restore 407Business Communications Manager - Management User GuideDECT OAM RestoreDuration of the DECT OAM restore process

408 Chapter 9 System Backup and RestoreP0609330 2.0Unified Mgr Data RestoreThe UNIFIED MGR Restore will restore all the files related to Unified Manag

Chapter 9 System Backup and Restore 409Business Communications Manager - Management User GuideUser Name and PasswordThe user name and password is requ

410 Chapter 9 System Backup and RestoreP0609330 2.0Mode Information requiredBackup to a remote drive 1. user name and password for the remote drive2.

Chapter 9 System Backup and Restore 411Business Communications Manager - Management User GuideAccessing the backup and restore utilityUse this procedu

412 Chapter 9 System Backup and RestoreP0609330 2.0Resetting the BRU screenUse this procedure to reset the BRU screen and clear the current BRU settin

Chapter 9 System Backup and Restore 413Business Communications Manager - Management User GuideModifying a volumeBackup volumes are the locations where

414 Chapter 9 System Backup and RestoreP0609330 2.0Performing a backup using the BRUA backup saves your Enterprise Edge settings to a volume on the lo

Chapter 9 System Backup and Restore 415Business Communications Manager - Management User GuideFigure 57 BRU Volume administration screen display• Th

38 Chapter 1 Management OverviewP0609330 2.0Figure 6 Unified Manager main pageConfigureAccess the Unified Manager programming interface for all serv

416 Chapter 9 System Backup and RestoreP0609330 2.07 If you chose to backup the DECT OAM component, the DECT OAM Password screen appears. If you are n

Chapter 9 System Backup and Restore 417Business Communications Manager - Management User GuideScheduling a backupA scheduled backup is a program that

418 Chapter 9 System Backup and RestoreP0609330 2.0• To select more than one component, press and hold the CTRL key and select from the list as requir

Chapter 9 System Backup and Restore 419Business Communications Manager - Management User Guide14 If you chose to backup the DECT OAM component, the DE

420 Chapter 9 System Backup and RestoreP0609330 2.0Performing a restore using the BRUA restore copies the Business Communications Manager settings fro

Chapter 9 System Backup and Restore 421Business Communications Manager - Management User GuideFigure 59 BRU Restore screen display3 Select the Volum

422 Chapter 9 System Backup and RestoreP0609330 2.06 Select the components you want to restore from the Select BCM Component(s) list Figure 56 on page

423Business Communications Manager - Management User GuideChapter 10Testing, Troubleshooting, and DiagnosticsThis section contains information about d

424 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.0• “Testing DTM Modules” on page 429.• “DTM CSU statistics” on page 431For device o

Chapter 10 Testing, Troubleshooting, and Diagnostics 425Business Communications Manager - Management User GuideRefer to Business Communications Manage

Chapter 1 Management Overview 39Business Communications Manager - Management User GuideFigure 7 Wizards icon page, accessed through the Wizards butt

426 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.0• Transmit Error: yellow LED on indicates a remote alarm indication (RAI) carrier

Chapter 10 Testing, Troubleshooting, and Diagnostics 427Business Communications Manager - Management User Guide3 Enable the module using the procedure

428 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.03 On the top menu, click Configuration, and then, click Enable or Disable.The syst

Chapter 10 Testing, Troubleshooting, and Diagnostics 429Business Communications Manager - Management User GuideTesting DTM ModulesBusiness Communicati

430 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.0Payload loopback testThe payload loopback test loops the received information bits

Chapter 10 Testing, Troubleshooting, and Diagnostics 431Business Communications Manager - Management User GuideDTM CSU statisticsEach DTM has an inter

432 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.0• the number of milliseconds of short term alarms (loss of signal LOS, out of fram

Chapter 10 Testing, Troubleshooting, and Diagnostics 433Business Communications Manager - Management User Guide5 Double click the 15 min intervals hea

434 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.0Check short term alarms1 Choose Diagnostics, Trunk Modules.2 Choose a bus and then

Chapter 10 Testing, Troubleshooting, and Diagnostics 435Business Communications Manager - Management User Guide• manual capability of releasing all lo

40 Chapter 1 Management OverviewP0609330 2.0Navigating the wizardsThese are some helpful hints about how the wizards work, and how to use them.• To op

436 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.05 Click the Loopback drop list and then click Manual DTE or Automatic DTE.If you c

Chapter 10 Testing, Troubleshooting, and Diagnostics 437Business Communications Manager - Management User GuideDS30 Loopback testThe DS30 Loopback tes

438 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.07 When you are finished the loopback test, start a Unified Manager session.8 Click

Chapter 10 Testing, Troubleshooting, and Diagnostics 439Business Communications Manager - Management User GuideTroubleshooting Telephone ConnectionsTh

440 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.06 If there is an add-on device attached to the telephone such as a central answeri

Chapter 10 Testing, Troubleshooting, and Diagnostics 441Business Communications Manager - Management User GuideEnable a device Use the following proce

442 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.02 From the Configuration menu, click Warm reset.The system displays a warning that

Chapter 10 Testing, Troubleshooting, and Diagnostics 443Business Communications Manager - Management User GuideTo add a Business Communications Manage

444 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.0Changing the CallPilot regionThe CallPilot region defines some call-management-rel

Chapter 10 Testing, Troubleshooting, and Diagnostics 445Business Communications Manager - Management User GuideFor information on physically moving an

Chapter 1 Management Overview 41Business Communications Manager - Management User Guide• Select the Install Clients button to download administrative

446 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.0Disabling a moduleYou must disable a module before you replace it. In addition, yo

Chapter 10 Testing, Troubleshooting, and Diagnostics 447Business Communications Manager - Management User GuideThe following table lists some of the d

448 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.0Enabling a disabled device1 Identify the device you wish to disable. For informati

Chapter 10 Testing, Troubleshooting, and Diagnostics 449Business Communications Manager - Management User GuideLine loopback testThe line loopback tes

450 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.04 Click Loopback Tests.The Configuration menu option is enabled. The loopback stat

Chapter 10 Testing, Troubleshooting, and Diagnostics 451Business Communications Manager - Management User Guide2 Click the Registers heading.The Regis

452 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.0• any defects (loss of signal LOS, out of frame OOF, alarm indication signal AIS)

Chapter 10 Testing, Troubleshooting, and Diagnostics 453Business Communications Manager - Management User Guide5 Double click the 15 min intervals hea

454 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.03 Choose CSU Statistics, Alarm statistics, and click the ShortTerm alarms heading.

Chapter 10 Testing, Troubleshooting, and Diagnostics 455Business Communications Manager - Management User GuideMetricsThe following usage metrics are

42 Chapter 1 Management OverviewP0609330 2.0Maintenance The Maintenance button accesses a number of maintenance tools that allow you to determine the

456 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.0Moving telephones You can move a Business Communications Manager telephone to a ne

Chapter 10 Testing, Troubleshooting, and Diagnostics 457Business Communications Manager - Management User GuideGeneral Diagnostic ActivitiesUse the in

458 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.0Using the Unified Manager to monitor system hardwareThe Business Communications Ma

Chapter 10 Testing, Troubleshooting, and Diagnostics 459Business Communications Manager - Management User Guide3 To set the parameters for the System

460 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.0Using the system status display to monitor system hardwareA line of 10 LEDs displa

Chapter 10 Testing, Troubleshooting, and Diagnostics 461Business Communications Manager - Management User Guide• Reset button: The reset button when d

462 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.01 Install the PuTTY as described in “Installing PuTTY” on page 390.2 Access PuTTY

Chapter 10 Testing, Troubleshooting, and Diagnostics 463Business Communications Manager - Management User GuideFigure 65 Disk Mirroring Settings scr

464 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.0Figure 66 Disk Mirror Status screenEmergency telephone does not functionIf the e

Chapter 10 Testing, Troubleshooting, and Diagnostics 465Business Communications Manager - Management User Guide4 Allow sufficient start up time.5 Assi

Chapter 1 Management Overview 43Business Communications Manager - Management User GuideTable 2 Navigation tree menu functions Heading ProgrammingSys

466 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.0For more information about ATA 2, contact your customer service representative.Uni

Chapter 10 Testing, Troubleshooting, and Diagnostics 467Business Communications Manager - Management User GuideSDL DebuggingThe SDL Debugging selectio

468 Chapter 10 Testing, Troubleshooting, and DiagnosticsP0609330 2.0

469Business Communications Manager - Management User GuideAppendix AManagement Information Base (MIB) SystemThis appendix describes BCM management inf

470 Management Information Base (MIB) SystemP0609330 2.0MIB File DescriptionsThe BCM MIBs are organized into three sections: • Standard MIBs: includes

Management Information Base (MIB) System 471Business Communications Manager - Management User GuideMIB File Compilation and InstallationEach MIB brows

472 Management Information Base (MIB) SystemP0609330 2.01 For Small Site MIBs:• SmallSite.mib• SmallSiteEvents.mib2 For other MIBs:• rfc1354.mib• rfc2

Management Information Base (MIB) System 473Business Communications Manager - Management User Guide1 = eventInfo trap type2 = eventWarning trap type3

474 Management Information Base (MIB) SystemP0609330 2.0RIP v2 MIBsThis MIB defines the management information for the Routing Information Protocol Ve

Management Information Base (MIB) System 475Business Communications Manager - Management User GuideFor more information on MS Windows NT Performance M

44 Chapter 1 Management OverviewP0609330 2.0Logging off the Unified ManagerWhen you have finished a session on the Unified Manager, you need to log of

476 Management Information Base (MIB) SystemP0609330 2.0

Business Communications Manager - Management User Guide477IndexAaccessallow or block Unified Manager access 387default password 383access permission,

478 IndexP0609330 2.0security 382CDRUserGroup 383certificateprivate security key 378uploading a security certificate 378channel, disable-enable a m

Index 479 Business Communications Manager - Management User Guideevent logarchiving 327event messagessystem restarts 242eventerror enabled, SNMP tr

480 IndexP0609330 2.0managementadd user profile 384management information base (MIB) 469manager IP address, SNMP 82, 85manager list, SNMP 82maximum

Index 481 Business Communications Manager - Management User Guideprogrammingmaintenance 434, 454publicationsrelated 27PuTTYinstalling 390QQ.SIG Voi

482 IndexP0609330 2.0system CPUusage 346System Domain 442System Name 442system performancestatistics 346system sanity check 459system security para

Index 483 Business Communications Manager - Management User GuideSNMP summary 77voice over IP 28VoiceUserGroup 383VoIPGateway 28i2050 soft phone 28

484 IndexP0609330 2.0

Chapter 1 Management Overview 45Business Communications Manager - Management User GuideUnified Manager Maintenance Page OverviewThe maintenance page i

1Business Communications Manager - Management User GuidePreface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

46 Chapter 1 Management OverviewP0609330 2.0Maintenance page accessAccess the maintenance page by selecting the Maintenance button on the Unified Mana

Chapter 1 Management Overview 47Business Communications Manager - Management User GuideSupportMaintenance page support selections are as follows:• Con

48 Chapter 1 Management OverviewP0609330 2.0Figure 11 Alarms and traps screenMaintenanceMaintenance selections are as follows:• System information •

Chapter 1 Management Overview 49Business Communications Manager - Management User GuideFigure 12 System information screenOrder and enable optional

50 Chapter 1 Management OverviewP0609330 2.0Figure 13 Keycode retrieval screenInstall optional componentsThe install optional components screen disp

Chapter 1 Management Overview 51Business Communications Manager - Management User GuideFigure 14 Install optional components screenMaintenance tools

52 Chapter 1 Management OverviewP0609330 2.0When you select a tool for any of the above applications, the system displays an installation wizard to gu

Chapter 1 Management Overview 53Business Communications Manager - Management User GuideManagement Guide OverviewThis section summarizes the content of

54 Chapter 1 Management OverviewP0609330 2.0Modification of any service has far reaching effects on communications or event reporting capability. Nort

Chapter 1 Management Overview 55Business Communications Manager - Management User GuideBCM Monitor is an optional, standalone application that allows

2P0609330 2.0Maintenance tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Management Guid

56 Chapter 1 Management OverviewP0609330 2.0If you determine through the use of the diagnostic tools, that a hardware problem exists, refer to the Ins

Chapter 1 Management Overview 57Business Communications Manager - Management User Guide• “Deleting a volume” on page 413• “Performing a backup using t

58 Chapter 1 Management OverviewP0609330 2.0

59Business Communications Manager - Management User GuideChapter 2Fault Management SystemBusiness Communications Manager fault management includes the

60 Chapter 2 Fault Management SystemP0609330 2.0Alarm Management SystemThe Business Communications Manager tracks and generates approximately 700 diff

Chapter 2 Fault Management System 61Business Communications Manager - Management User GuideAlarm Reporting SystemFigure 16 on page 61 illustrates the

62 Chapter 2 Fault Management SystemP0609330 2.0Event sourcesAll BCM components can be a source of BCM event information. An event is defined as a not

Chapter 2 Fault Management System 63Business Communications Manager - Management User Guide• Events caused by hardware-related problems, but are not o

64 Chapter 2 Fault Management SystemP0609330 2.0• The events are then recorded into the Business Communications Manager alarm database.Alarm databaseR

Chapter 2 Fault Management System 65Business Communications Manager - Management User GuideAccess and Configure the Alarm SystemThe alarm service work

3Business Communications Manager - Management User GuideConfiguring an SNMP Manager List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

66 Chapter 2 Fault Management SystemP0609330 2.0Enabling the alarm serviceUse this procedure to enable the alarm service from the Unified Manager inte

Chapter 2 Fault Management System 67Business Communications Manager - Management User GuideAccessing the alarm banner to monitor alarm notificationUse

68 Chapter 2 Fault Management SystemP0609330 2.0Accessing the alarm browser to analyze alarm detailWith the alarm browser you can access and detect an

Chapter 2 Fault Management System 69Business Communications Manager - Management User GuideFigure 19 Alarm browser and detail screen7 Close the Alar

70 Chapter 2 Fault Management SystemP0609330 2.0Figure 20 Alarm manager database fields2 Use the information from the following table to configure t

Chapter 2 Fault Management System 71Business Communications Manager - Management User Guide3 Press the TAB key to save your settings.4 Click the SNMP

72 Chapter 2 Fault Management SystemP0609330 2.0Figure 21 SNMP Trap screen5 Use the information from the following table to configure the SNMP Trap:

Chapter 2 Fault Management System 73Business Communications Manager - Management User Guide6 Press the TAB key to save your settings.7 Click the Alarm

74 Chapter 2 Fault Management SystemP0609330 2.0SNMP TrapsA trap is a signal that tells a program that an event occurred in the system. When a program

Chapter 2 Fault Management System 75Business Communications Manager - Management User GuideRefer to the table Alarm banner, NT Event and SNMP trap sev

4P0609330 2.0Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137MPS

76 Chapter 2 Fault Management SystemP0609330 2.0Use the following SNMP guidelines:• Set read-only and read-write community names.• Set a list of permi

Chapter 2 Fault Management System 77Business Communications Manager - Management User GuideFigure 23 SNMP summary screen5 Configure the SNMP summary

78 Chapter 2 Fault Management SystemP0609330 2.0Adding a community to an SNMP community list1 Access the correct Business Communications Manager in yo

Chapter 2 Fault Management System 79Business Communications Manager - Management User Guide7 Configure the Community List attributes according to the

80 Chapter 2 Fault Management SystemP0609330 2.0Modifying an SNMP community list1 Access the correct Business Communications Manager in your network f

Chapter 2 Fault Management System 81Business Communications Manager - Management User GuideAdding a manager to the SNMP manager list1 Access the corre

82 Chapter 2 Fault Management SystemP0609330 2.07 Configure the Manager List attributes according to the following table. 8 Click the Save button.Tabl

Chapter 2 Fault Management System 83Business Communications Manager - Management User GuideModifying an SNMP manager1 Access the correct Business Comm

84 Chapter 2 Fault Management SystemP0609330 2.0Configuring an SNMP Trap Community ListUse the procedures in this section to add, modify or delete inf

Chapter 2 Fault Management System 85Business Communications Manager - Management User GuideFigure 26 Trap Community list screen7 Configure the Trap

5Business Communications Manager - Management User GuideVNetQosMonitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

86 Chapter 2 Fault Management SystemP0609330 2.08 Click the Save button.Manager IP AddressAllows you to specify the IP addresses of the SNMP trap subs

Chapter 2 Fault Management System 87Business Communications Manager - Management User GuideModifying an SNMP trap community1 Access the correct Busine

88 Chapter 2 Fault Management SystemP0609330 2.0Deleting an SNMP trap community1 Access the correct Business Communications Manager in your network fr

Chapter 2 Fault Management System 89Business Communications Manager - Management User GuideAlarm Analysis and Clearing ProceduresUse the information i

90 Chapter 2 Fault Management SystemP0609330 2.0SNMP Event MessagesSNMP Trap notifications (messages) are displayed in your SNMP trap watcher applicat

Chapter 2 Fault Management System 91Business Communications Manager - Management User Guide4 Select the Return to table link to display the alarm summ

92 Chapter 2 Fault Management SystemP0609330 2.0Component ID (alarm) summary informationUse the information displayed in Component ID (alarm)/eventSou

Chapter 2 Fault Management System 93Business Communications Manager - Management User GuideFTMSS None Service Control Manager Voice mailHotDesking Hot

94 Chapter 2 Fault Management SystemP0609330 2.0Perflib None VoiceRecord Call Detail RecordingPolicy Services Policy service VoiceTimeSynch Voice time

Chapter 2 Fault Management System 95Business Communications Manager - Management User GuideComponent event IDUse the information displayed in the tabl