Avaya VoIP Monitoring Manager Release 3.1 Configuration Manuel d'utilisateur télécharger pdf (Page 6)

Preface

6 Avaya VoIP Monitoring Manager Release 3.1 Configuration

Support Resources

Avaya provides a variety of planning, consulting, and technical services. The following sections

describe the resources and services that are available.

Avaya Technology and Consulting (ATAC)

Avaya Technology and Consulting (ATAC) works with client teams to develop detailed solutions

for connectivity to Avaya Communication Manager solutions. The ATAC also designs network

configurations.

Communications, Solutions, and Integration (CSI) Group

of Software Services

Avaya Communications, Solutions, and Integration (CSI) Group of Software Services offers

customers the following services:

● Platform readiness verification

● Remote implementation and installation

● Network management server configuration

● Customer acceptance verification

● Custom on-site services

The CSI Group consists of the following two teams:

● Converged Solutions Implementation Engineering

The Converged Solutions Implementation Engineering (CSIE) team implements multi-site

media gateway (G350/G650/G700) deployment projects for both voice and data design.

The overall direction of the CSIE team is to bring the correct methodology to these complex

deployments that span various regions and to provide continuity to the overall project from

the voice and data implementation standpoint.

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Avaya VoIP Monitoring Manager Release 3.1 Configuration Manuel d'utilisateur Page 6