Avaya Troubleshooting Routers Guide de dépannage télécharger pdf (Page 153)

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8-1

Chapter 8

Getting Help

This chapter explains how to get help from Nortel Networks when you are unable

to resolve a problem using the documentation.

Reporting a Problem to the Nortel Networks Technical

Solutions Center

This section identifies the information Nortel Networks needs when you call to

report a problem. For the telephone and fax numbers of the Nortel Networks

Technical Solutions Centers, see “How to Get Help” on page xxiii.

Before you call, prepare to answer the following questions to help expedite a

solution to your problem:

What is the site ID?

This number allows Nortel Networks to track your problem and look up

related problems for the site. It also allows Nortel Networks to do a case

history of the router(s) in question.

What is the service contract type?

Topic Page

Reporting a Problem to the Nortel Networks Technical Solutions Center 8-1

Sending and Retrieving Files 8-3

Note:

The procedures in this chapter assume that you have a Nortel Networks

service contract. For information about or to purchase a service contract, see

“How to Get Help” on page xxiii.

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Avaya Troubleshooting Routers Guide de dépannage Page 153