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Troubleshooting Routers

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308656-14.00 Rev 00

Troubleshooting AppleTalk

This section assumes that you have isolated a problem to AppleTalk. If not, refer

to Chapter 2 to determine whether these instructions apply to your problem.

Troubleshoot AppleTalk problems as follows:

Use the Events Manager or the Technician Interface to filter the log to

display messages of all severity levels for AppleTalk.

The Technician Interface command is as follows:

log -fftwid -eAT -s

<slot_no.>

Example

If you are filtering events from slots 3 and 4, enter the following command:

log -fftwid -eAT -s3 -s4

Enter the following command to check the base records:

get wfAppleBase.*.0

The most important attributes are as follows:

• The State attribute shows whether AppleTalk is up (1), down (2),

initializing (3), or not present (4). You cannot change this setting.

• The Disable attribute shows whether AppleTalk is enabled (1) or disabled

(2).

Check the values of the following statistics twice and compare them to

determine whether AppleTalk is currently receiving/transmitting packets

and generating errors:

• Reception and transmission statistics

If the reception or transmission statistics do not change, do the following:

-- Check the reception and transmission statistics of the other protocols

associated with the same connector and the same slot.

-- Try disabling and enabling AppleTalk, and check the log messages to

determine why the connection will not activate.

• Error statistics

Make sure that the next hop and network you are trying to reach are in

the routing table entries.

1 2 ... 107 108 109 110 111 112 113 114 115 116 117 ... 267 268

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Avaya Troubleshooting Routers Guide de dépannage Page 112