Avaya 3100 Mobile Communicator Manuel d'utilisateur télécharger pdf (Page 55)

Corporate directory search problem analysis 55

Figure 17

Corporate directory search problem analysis (part 2)

Procedure steps

Step Action

1 In the packet capture, look for the HTTP POST request from the

client that contains the directory search request.

2 If the HTTP POST request is not present, check the

configuration of LDAP server URL.

3 Check for the Avaya 3100 Mobile Communicator Gateway bind

with the LDAP server.

4 If the Avaya 3100 Mobile Communicator Gateway does not

bind with the LDAP server, check the configuration of LDAP

username and password.

5 In the packet capture, look for the LDAP query request results.

Avaya 3100 Mobile Communicator

Troubleshooting

NN42030-700 02.03 15 July 2010

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Avaya 3100 Mobile Communicator Manuel d'utilisateur Page 55