Avaya 3100 Mobile Communicator Manuel d'utilisateur télécharger pdf (Page 32)

32 Troubleshooting client log in problems

This procedure captures the information required for analysis of the

problem.

Figure 2

Procedure steps

Step Action

1 Configure a client to use HTTP instead of HTTPS.

Using HTTP means the packets are not encrypted, and removes

the use of certificates.

2 Reproduce the problem.

3 If the problem does not reproduce, you need to check the

certificates.

4 If the problem reproduces, start the packet capture.

5 Reproduce the problem.

6 Stop the packet capture.

Attention: Keep the packet traces as small as possible,

especially in a busy system.

7 Capture the logs.

You capture the logs now so that you have complete information,

in case you need to involve Avaya.

Avaya 3100 Mobile Communicator

Troubleshooting

NN42030-700 02.03 15 July 2010

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Avaya 3100 Mobile Communicator Manuel d'utilisateur Page 32