Avaya Mobile Communication 3100 Manuel d'utilisateur

Nortel Mobile Communication 3100Nortel Mobile Communication3100 TroubleshootingRelease: 3.0Document Revision: 01.03www.nortel.comNN42030-700.

10 Accessing the systemFigure 1Logging on to the Web Console as an administrator task flowNavigation to Logging on to the Web Console as an administra

Logging on to the MC 3100 Web Console as an administrator 11Procedure StepsStep Action1In the Address field of your Web browser, enterhttp://<IP ad

12 Accessing the systemProcedure StepsStep Action1Open a Web browser.2 Navigate to the main ECM Web page.For information on the Web address, userid an

Accessing the server command line as nortel 13Attention: Passwords are case-sensitive.3 In the New Password box, type a new password.4 In the Confirm

14 Accessing the systemVariable definitionsVariable Definition<password> The password associated with the nortel userid.For information on the de

15.System recoveryThis chapter describes the actions you take if your system becomesunresponsive.1. Work through the troubleshooting procedures in the

16 System recoveryNortel Mobile Communication 3100Nortel Mobile Communication 3100 TroubleshootingNN42030-700 01.03 Standard9 June 2009Copyright © 200

17.Troubleshooting and maintenance ofMC 3100The following modules describe the Mobile Communication 3100(MC 3100) troubleshooting and maintenance.•&qu

18 Troubleshooting and maintenance of MC 3100Table 1License file error messages (cont’d.)Error message Description SolutionLicense Info:ERROR 103:Clie

Using log files 19• "Downloading all log files" (page 19)• "Downloading an individual log file" (page 19)• "Sorting the log f

Nortel Mobile Communication 3100Release: 3.0Publication: NN42030-700Document status: StandardDocument release date: 9 June 2009Copyright © 2008-2009 N

20 Troubleshooting and maintenance of MC 3100Procedure StepsStep Action1Click the Tools tab.The Tools page displays.2Scroll to the Server Logs section

Using log files 214Click the column heading to sort the logs:• Filename—Sort in alphabetical order.•Size (MB)—Sort by file size.• Last Modified—Sort b

22 Troubleshooting and maintenance of MC 3100Nortel Mobile Communication 3100Nortel Mobile Communication 3100 TroubleshootingNN42030-700 01.03 Standar

23.Troubleshooting communication andnetwork problemsThe following modules describe the Mobile Communication 3100(MC 3100) communication and network pr

24 Troubleshooting communication and network problemsProcedure StepsStep Action1Click the Tools tab.2 Scroll to the Packet Capture section.3In the red

Disabling Wireshark packet checksum verification 25The following procedure provides the steps for Wireshark Version 0.99.6a(SVN Rev 22276). For more i

26 Troubleshooting communication and network problemsNortel Mobile Communication 3100Nortel Mobile Communication 3100 TroubleshootingNN42030-700 01.03

27.Troubleshooting data connectionsbetween MCC 3100 for WindowsMobile and GatewayUse this procedure to identify where problems originate when experien

28 Troubleshooting data connections between MCC 3100 for Windows Mobile and Gateway9If you can access the Nortel web site, but cannot access theOver t

29.Troubleshooting client log in problemsUse this section to troubleshoot problems with client log ins.Figure 2 "Troubleshooting tree for client

3.ContentsNew in this release 5Features 5Other changes 5Overview 7References 7Accessing the system 9Logging on to the MC 3100 Web Console as an admini

30 Troubleshooting client log in problemsLog in problem scenario setupThis procedure captures the information required for analysis of theproblem.Figu

Client log in problem analysis 318Open the packet capture in Wireshark.9In the filter field, enter HTTP || SIPAttention: In the filter, || means logic

32 Troubleshooting client log in problemsFigure 5Client log in problem analysis (part 2)Prerequisites• "Log in problem scenario setup" (page

Client log in problem analysis 338If the OTA page is not accessible, attempt to access the OTApage from a PC inside the Enterprise network.9If the OTA

34 Troubleshooting client log in problemsNortel Mobile Communication 3100Nortel Mobile Communication 3100 TroubleshootingNN42030-700 01.03 Standard9 J

35.Troubleshooting call terminationproblemsUse this section to troubleshoot problems with call termination.Figure 6 " Troubleshooting tree for ca

36 Troubleshooting call termination problems3. If the call cannot be made, set up the scenario with one client asdescribed in "Call termination p

Call termination problem analysis 37Attention: Keep the packet traces as small as possible,especially in a busy system.7 Capture the logs.You capture

38 Troubleshooting call termination problemsFigure 8Call termination problem analysis (part 1)Nortel Mobile Communication 3100Nortel Mobile Communicat

Call termination problem analysis 39Figure 9Call termination problem analysis (part 2)Prerequisites• "Call termination problem scenario setup&quo

4Call termination problem analysis 37Troubleshooting call origination problems 41Call origination problem scenario setup 42Call origination problem an

40 Troubleshooting call termination problems5Look for an HTTP POST request with the user’s phone numberthat the MCC 3100 user requested to answer the

41.Troubleshooting call originationproblemsUse this section to troubleshoot problems with call origination.Figure 10 " Troubleshooting tree for c

42 Troubleshooting call origination problems1. Do all clients share the call origination problem? If so, check thetrunking configuration.2. If only a

Call origination problem analysis 43Attention: Keep the packet traces as small as possible,especially in a busy system.7 Capture the logs.You capture

44 Troubleshooting call origination problemsFigure 12Call origination problem analysis (part 1)Nortel Mobile Communication 3100Nortel Mobile Communica

Call origination problem analysis 45Figure 13Call origination problem analysis (part 2)Nortel Mobile Communication 3100Nortel Mobile Communication 310

46 Troubleshooting call origination problemsFigure 14Call origination problem analysis (part 3)Prerequisites• "Call origination problem scenario

Call origination problem analysis 47Attention: AUTHOR: don’t know what configuration to check7 In the packet capture, look for valid source and destin

48 Troubleshooting call origination problemsNortel Mobile Communication 3100Nortel Mobile Communication 3100 TroubleshootingNN42030-700 01.03 Standard

49.Troubleshooting corporate directorysearch problemsUse this section to troubleshoot problems with corporate directory search.Figure 15 " Troubl

5.New in this releaseThe following sections details what’s new in Nortel Mobile Communication3100 Troubleshooting (NN42030-700) for Mobile Communicati

50 Troubleshooting corporate directory search problemsFigure 16Corporate Directory search scenario setup treeProcedure StepsStep Action1Configure a cl

Corporate directory search problem analysis 51Attention: In the filter, || means logical or. The | character onmost PC keyboards is Shift+\--End--Corp

52 Troubleshooting corporate directory search problems3Check for the MCG 3100 bind with the LDAP server.4If the MCG 3100 does not bind with the LDAP s

Nortel Mobile Communication 3100Nortel Mobile Communication 3100 TroubleshootingCopyright © 2008-2009 Nortel NetworksAll Rights Reserved.Printed in Ca

6 New in this releaseNortel Mobile Communication 3100Nortel Mobile Communication 3100 TroubleshootingNN42030-700 01.03 Standard9 June 2009Copyright ©

7.OverviewThis document provides information about the troubleshooting of the NortelMobile Communication 3100 (MC 3100).Navigation•"Accessing the

8 OverviewNortel Mobile Communication 3100Nortel Mobile Communication 3100 TroubleshootingNN42030-700 01.03 Standard9 June 2009Copyright © 2008-2009 N

9.Accessing the systemThis module provides information about the ways to access the systemfrom the Web Console and from the command line.Navigation•&q