Avaya Call Center Reporting Guide de l'utilisateur télécharger pdf (Page 34)

Accessing the Real Time Screens

Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1)

2. Ensure you have correctly entered the CCRS password into the CCRS Password and

Confirm CCRS Password fields of the Call Center Connection Page, as detailed on page

22.

3. Ensure you have configured the Call Center through CallPilot Manager to have the same

CCRS password as you are entering into the Call Center Connection page.

When you have checked these items, Log Out of Nortel Networks Reporting for Call Center,

Note Remember to Log In with the new password you entered in the Change Password page

shown on page 20, not the default of 0000.

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Avaya Call Center Reporting Guide de l'utilisateur Page 34