Avaya Call Center Reporting Guide de l'utilisateur télécharger pdf (Page 25)

Verification 21

Issue 1 (1) Upgrading from Call Center Reporting to Reporting for Call Center

Administration Menu

Figure 13: Administration Menu Page

The options that are available to an Administrator are listed down the left hand side of the page.

These will be described in turn below.

Call Center Connection

The Call Center Connections option allows you to specify the network identifier (IP Address or

Network Name) of the Call Center platform.

Click on the Call Center Connection option. You will then be presented with the Call Center

Connection page, shown below.

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Avaya Call Center Reporting Guide de l'utilisateur Page 25