Avaya Call Center Reporting Guide de l'utilisateur télécharger pdf (Page 12)

Installation

Upgrading from Call Center Reporting to Reporting for Call Center Issue 1 (1)

Installing Nortel Networks Reporting for Call Center software

By default, Nortel Networks Reporting for Call Center software creates a folder called \Program

Files\Nortel Networks\Nortel Networks Reporting for Call Center on the installation drive of

the Web Host PC. This folder contains the application files used by Nortel Networks Reporting

for Call Center. It also contains the Nortel Networks Reporting for Call Center configuration

and statistical database.

Note: Before Nortel Networks Reporting for Call Center will operate correctly, you must

enable the Call Center Reporting Software Keycode. For Software Keycode information,

refer to the Software Keycode Installation Guide.

TCP/IP Protocol

The Call Center platform and Nortel Networks Reporting for Call Center use the industry

standard TCP/IP protocol for communication between the Call Center and the Nortel Networks

Reporting for Call Center Web Host PC. This means the Windows Network component is

required for the Nortel Networks Reporting for Call Center Web Host PC.

The Nortel Networks Reporting for Call Center installation process does not install the Windows

Network component. For instructions on installing the Windows Networking component, refer to

your network or Windows documentation.

Checking whether the Windows Networking Component Is Installed

To check that the Windows Network component is set up properly on a PC in order for it to

operate as a Web Host PC, the following steps must be performed:

Note: If your company has a network administrator, check with your administrator before

changing any network configuration parameters.

1. Start the Windows system on the PC that will have the Nortel Networks Reporting for Call

Center application installed.

2. On the Windows taskbar, click Start, point to Settings and then click Control Panel. The

Control Panel window appears.

(If you are using the Windows 2000 operating system, double click instead on Networking

and Dial-up Connections. The Networking and Dial-up Connections window appears)

(If you are using the Windows XP operating system, point to Start, Connect to and then click

on instead on Show All Connections. The Networking Connections window appears)

3. Double click on the Network icon . The Network window appears with the

Configuration tab displayed.

(If you are using the Windows 2000 or Windows XP operating system, right click on the

Local Area

Connection icon and then click on Properties.)

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Avaya Call Center Reporting Guide de l'utilisateur Page 12