Avaya BSGx4e CLI Guide de l'utilisateur télécharger pdf (Page 9)

1 About this guide How to get help

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How to get help

This section explains how to get help for Nortel products and services.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel

Technical Support Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools

to address issues with Nortel products. More specifically, the site enables you to:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge Base for answers to

technical issues

• sign up for automatic notification of new software and documentation for Nortel

equipment

• open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical Support

Web site, and have a Nortel support contract, you also get help over the phone

from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following web site to obtain the phone number

for your region:

www.nortel.com/callus

Getting help from a specialist by using an Express Routing

Code

To access some Nortel Technical Solutions Centers, you can use an Express

Routing Code (ERC) to quickly route your call to a specialist in your Nortel

product or service. To locate the ERC for your product or service, go to:

www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or

authorized reseller, contact the technical support staff for that distributor or

reseller.

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Avaya BSGx4e CLI Guide de l'utilisateur Page 9