Avaya R2 Guide de l'utilisateur télécharger pdf (Page 95)

Report Basics

5-4 About Real-Time Graph Reports

Categories of Real-Time Graph Reports 5

You can create four categories of Real-Time Graphs. You select the

category of Real-Time Graph on the first window of the Graph

Properties Wizard. The categories are:

●

Split/Skill Summary — Summary information about one or more

splits/skills

●

Split/Skill Details — Detailed information about one split/skill

●

Agent Summary — Data items for all agents logged into a single

split/skill.

●

VDN Summary — Details relating to calls processed by VDNs.

You select how items are grouped on graphs:

●

By measured entity (split/skill, agent, VDN)

●

By attribute (for example, average speed of answer, answered calls,

abandoned calls).

Note

Real-time agent reports will function only if you select fewer

than 100 agents logged into the split/skill for which the report

is running.

Note

The VDN summary is available only if the Vectoring feature

is administered on the DEFINITY system.

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Avaya R2 Guide de l'utilisateur Page 95