Avaya Mobile Communication 3100 Manuel d'utilisateur télécharger pdf (Page 32)

32 Troubleshooting client log in problems

Figure 5

Client log in problem analysis (part 2)

Prerequisites

• "Log in problem scenario setup" (page 30)

Procedure Steps

Step Action

1 In the packet capture, look for the HTTP POST request.

You can see the user name and other details in the XML body of

the message.

2 If the HTTP packet for the client does not exist, go to step 6.

3 In the packet capture, using the URL fields of the HTTP POST,

look for the SIP response for the log in attempt to the SPS.

4 If the log in succeeded, the SIP message contains the reason

that the log in is rejected. Correct the associated issue.

5 If the log in failed,

• Check that the MCG 3100 is registered to the SPS.

• Check the availability of licences on the MCG 3100.

6 Attempt to access the Over the Air (OTA) download site from the

device browser.

7 If the OTA page is accessible, then it is likely that the client is not

configured correctly. Check the client configuration parameters.

Nortel Mobile Communication 3100

Nortel Mobile Communication 3100 Troubleshooting

NN42030-700 01.03 Standard

9 June 2009

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Avaya Mobile Communication 3100 Manuel d'utilisateur Page 32