Avaya Mobile Communication 3100 Manuel d'utilisateur télécharger pdf (Page 15)

System recovery

This chapter describes the actions you take if your system becomes

unresponsive.

1. Work through the troubleshooting procedures in the next sections of

this book.

2. If your system is still unresponsive, execute "Downloading all log files"

(page 19).

3. Save the log files on another computer in preparation for assistance

from Nortel.

4. Access the command line, using "Accessing the server command line

as nortel" (page 13).

5. Enter the following command:

6. Record the information displayed on the screen.

7. Contact your Nortel support organization immediately.

Attention: Do not reboot or restart your system. The Nortel technical

support team may require additional information.

8. The Nortel support organization will instruct you on to the next steps

to take.

Nortel Mobile Communication 3100

Nortel Mobile Communication 3100 Troubleshooting

NN42030-700 01.03 Standard

9 June 2009

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Avaya Mobile Communication 3100 Manuel d'utilisateur Page 15