Avaya Attendant Console Manuel d'utilisateur télécharger pdf (Page 34)

34 Chapter 6 Configuring Attendants

P0936570 03

Verifying Attendant Console installation

You must verify Attendant Console installation after installation and setup.

To verify that the installation is successful

1 On the computer that has the Client component installed, click the Attendant taskbar button to

maximize the window. If the Client component is not running, start the component.

To verify the Client component

1 On the Windows taskbar, click Start, point to Programs, point to Nortel Networks, point to

Attendant Console Client and then click Attendant.

2 Press one of the intercom buttons on the attendant telephone and check that the telephone

status icon of the attendant’s extension in the Full tab of the Attendant’s Directory shows that

the telephone is off-hook.

3 In the Directory list, click the Full tab and click the extension icon of a telephone located near

the Attendant’s telephone. Check that the Target box contains the Directory information for

that extension.

4 Click the Call button. Check that the Attendant extension icon indicates Off-hook, the first

Loop button indicates Active, and the Target extension is audibly ringing. Click the Release

button to end the call.

5 Go to another telephone and obtain an outside line by pressing an external line button or

pressing an intercom button and entering the line pool access code.

6 Simulate an incoming call by dialing the main outside telephone number of the Business

Communications Manager base unit. On the Attendant window, check that a Loop button

indicates Ringing and that the Caller ID is shown next to the Loop button.

7 Click the Loop button. Check that the button changes from Ringing to Active and that the

attendant’s extension is connected to the originating telephone. Check that the Caller

Information option has Caller ID information. If Business Communications Manager base unit

Caller ID hardware is not installed or if you do not subscribe to Caller ID services, the Caller

ID Information boxes are empty.

8 In the Name box in the Caller Information option, select or type a name if none is present.

9 Click another extension in the Directory list and click the Transfer button.

10 Check that the incoming call leaves the attendant’s extension and the selected extension

produces an audible announcement tone. Also check that the name entered in the Name box

appears on the first line of the telephone display and display buttons on the second line.

11 Press the Talk display button on the called extension and check that a voice connection is

made to the originating telephone.

The Server component and the Client component installations are now verified. If any of the steps

do not occur properly, refer to “Troubleshooting the Server component” on page 49 or

“Troubleshooting Client component installation” on page 53 to check for installation errors.

If you are installing a networked model, you also need to check the Client component installation

on all of the Attendant computers.

1 2 ... 29 30 31 32 33 34 35 36 37 38 39 ... 62 63

Pas de commentaire

Avaya Attendant Console Manuel d'utilisateur Page 34