Avaya Advanced Paging Productivity Pack Configuration Manuel d'utilisateur télécharger pdf (Page 29)

Troubleshooting Chapter 6 29

Advanced Paging Productivity Pack Configuration

Navigation

• Verifying that the APPP software update is installed (page 29)

• Verifying that the APPP keycode is applied (page 29)

• Verifying the name of the customer assistance box (page 30)

• Verifying the target node (page 30)

• Accessing the target node (page 31)

• Checking the CallPilot Manager event report (page 31)

• Verifying the One Button Text settings (page 32)

• Verifying the Schedule Page settings (page 32)

Verifying that the APPP software update is installed

If any of the APPP features are not functioning correctly, use Business Element Manger

(Element Manager) to verify that the APPP software update is installed on your BCM system.

Procedure steps

Step Action

1 From the Element Manager navigation panel, select

Administration > Software Management > Software Update History.

2 Verify that the software update for the APPP is in the list.

3 If the software update for the APPP is not listed, download and install the

software update. For more information, see Installing software and applying

the keycode (page 15).

End

Verifying that the APPP keycode is applied

If any of the APPP features are not functioning correctly, use Element Manger to verify that the

APPP keycode is applied to your BCM system.

Procedure steps

Step Action

1 From the Element Manager navigation panel, select

Configuration > System > Keycode.

2 In the Feature licenses list, verify that the APPP keycode is Active.

3 If the keycode is not Active, generate and apply a keycode for the APPP. For

more information, see Installing software and applying the keycode

(page 15).

End

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Avaya Advanced Paging Productivity Pack Configuration Manuel d'utilisateur Page 29