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Interactive Voice Response Installation and Configuration Guide

Chapter 2

Installing Interactive Voice Response

This chapter contains:

• Overview of installing Interactive Voice Response

• Enabling the Interactive Voice Response software authorization code

• Making Interactive Voice Response an automatic service

• Administering several Interactive Voice Response systems

• About Installing PeriView

• Before you install PeriView

• To install PeriView

• Adjusting the number of voice ports

• Uploading Interactive Voice Response prompts

• Installing the client database software

• Databases supported on Business Communications Manager

• Configuring host access

• Enabling the Host Communication Access Keycode

• Using PeriView to load and configure scripts

• Dialing the Interactive Voice Response extension

• Assigning lines to Interactive Voice Response

Overview of installing Interactive Voice Response

To install Interactive Voice Response you:

1 Enable the Interactive Voice Response software authorization code.

Refer to “Enabling the Interactive Voice Response software authorization code” on page 11.

2 Make sure you have a Client Administration Software License for the BCM that you use to

perform administration using PeriView.

3 Make Interactive Voice Response an automatic service.

Refer to “Making Interactive Voice Response an automatic service” on page 12.

4 If you are going to use Interactive Voice Response in a multi-node environment, refer to

“Administering several Interactive Voice Response systems” on page 13.

5 Install PeriView on a Windows NT client PC.

Refer to “About Installing PeriView” on page 14.

6 Assign Voice Ports to Interactive Voice Response.

Refer to “Adjusting the number of voice ports” on page 24.

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Avaya IVR Guide de configuration Page 9