Avaya Configuring Interface and Router Redundancy Manuel d'utilisateur Page 17

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114079 Rev. A xvii
Technical Support and Online Services
To ensure comprehensive network support to our customers and partners
worldwide, Bay Networks Customer Service has Technical Response Centers
in key locations around the globe:
Billerica, Massachusetts
Santa Clara, California
Sydney, Australia
Tokyo, Japan
Valbonne, France
The Technical Response Centers are connected via a redundant Frame Relay
Network to a Common Problem Resolution system, enabling them to transmit and
share information, and to provide live, around-the-clock support 365 days a year.
Bay Networks Information Services complement the Bay Networks Service
program portfolio by giving customers and partners access to the most current
technical and support information through a choice of access/retrieval means.
These include the World Wide Web, CompuServe, Support Source CD, Customer
Support FTP, and InfoFACTS document fax service.
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