Avaya CP Unified Messaging Manuel d'installation

Part No. P0606020 0118 September 2003CallPilotUnified MessagingInstallation and Maintenance Guide

10 Chapter 1 Requirements for installing Unified MessagingP0606020 01EMEA (Europe, Middle East, Africa)Technical SupportTelephone:Telephone:00800

11CallPilot Unified Messaging Installation and Maintenance GuideChapter 2Configuring your system for Unified MessagingBefore you install Unified Messa

12 Chapter 2 Configuring your system for Unified MessagingP0606020 01Configuring IMAP/LDAP/SMTP servers for Unified MessagingCallPilot supports IM

Chapter 2 Configuring your system for Unified Messaging 13CallPilot Unified Messaging Installation and Maintenance GuideConfiguring environments w

14 Chapter 2 Configuring your system for Unified MessagingP0606020 01To configure access to the Business Communications Manager system on a subscr

15CallPilot Unified Messaging Installation and Maintenance GuideChapter 3Installing and configuring Unified MessagingIt takes approximately 10 minutes

16 Chapter 3 Installing and configuring Unified MessagingP0606020 01Fax requirementsIf subscribers intend to send and receive faxes on their compu

Chapter 3 Installing and configuring Unified Messaging 17CallPilot Unified Messaging Installation and Maintenance GuideIf you are Installing Unifi

18 Chapter 3 Installing and configuring Unified MessagingP0606020 01Installing Unified MessagingYou install Unified Messaging from the Business Co

Chapter 3 Installing and configuring Unified Messaging 19CallPilot Unified Messaging Installation and Maintenance Guide4 In the left frame, click

2P0606020 01CallPilot Unified Messaging Installation and Maintenance GuideCopyright © 2003 Nortel NetworksAll rights reserved. 2003.The information in

20 Chapter 3 Installing and configuring Unified MessagingP0606020 017 Click the Yes button.Unified Messaging downloads to the subscriber’s comput

Chapter 3 Installing and configuring Unified Messaging 21CallPilot Unified Messaging Installation and Maintenance Guide9 From the Language list bo

22 Chapter 3 Installing and configuring Unified MessagingP0606020 0111 Select the check boxes for the email clients that you use.Internet Mail cli

Chapter 3 Installing and configuring Unified Messaging 23CallPilot Unified Messaging Installation and Maintenance Guide15 Click the Next button.Th

24 Chapter 3 Installing and configuring Unified MessagingP0606020 0119 Click the Next button.The Ready to Install! window appears.20 If you want t

Chapter 3 Installing and configuring Unified Messaging 25CallPilot Unified Messaging Installation and Maintenance Guided Select CallPilotDesktopMe

26 Chapter 3 Installing and configuring Unified MessagingP0606020 0124 Click the Yes button to continue. The Administrator Logon Information dialo

Chapter 3 Installing and configuring Unified Messaging 27CallPilot Unified Messaging Installation and Maintenance GuideSetting the default email c

28 Chapter 3 Installing and configuring Unified MessagingP0606020 01Configuring mail delivery folders for OutlookMicrosoft Outlook is automaticall

Chapter 3 Installing and configuring Unified Messaging 29CallPilot Unified Messaging Installation and Maintenance GuideConfiguring Outlook 2002Out

3CallPilot Unified Messaging Installation and Maintenance GuideContentsChapter 1Requirements for installing Unified Messaging . . . . . . . . . . . .

30 Chapter 3 Installing and configuring Unified MessagingP0606020 01• Do not select the Log on using Secure Password Authentication (SPA) check bo

Chapter 3 Installing and configuring Unified Messaging 31CallPilot Unified Messaging Installation and Maintenance GuideConfiguring Novell GroupWis

32 Chapter 3 Installing and configuring Unified MessagingP0606020 014 In the SMTP/VPIM prefix box enter the SMTP/VPIM prefix of the subscriber’s a

Chapter 3 Installing and configuring Unified Messaging 33CallPilot Unified Messaging Installation and Maintenance Guide20 Click the Volume Control

34 Chapter 3 Installing and configuring Unified MessagingP0606020 01Configuring Lotus NotesUpdating the Mail databaseIn Lotus Notes, the Mail data

Chapter 3 Installing and configuring Unified Messaging 35CallPilot Unified Messaging Installation and Maintenance Guide4 On the File menu, click D

36 Chapter 3 Installing and configuring Unified MessagingP0606020 01Configuring Internet Mail clientsCallPilot Unified Messaging supports these In

Chapter 3 Installing and configuring Unified Messaging 37CallPilot Unified Messaging Installation and Maintenance Guide6 In the E-mail address box

38 Chapter 3 Installing and configuring Unified MessagingP0606020 01Configuring an LDAP directory service for Outlook Express or OutlookDepending

Chapter 3 Installing and configuring Unified Messaging 39CallPilot Unified Messaging Installation and Maintenance GuideConfiguring special setting

4 ContentsP0606020 01Updating the database automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Updating the datab

40 Chapter 3 Installing and configuring Unified MessagingP0606020 01Configuring Netscape MessengerIf the subscriber uses Netscape Messenger as the

Chapter 3 Installing and configuring Unified Messaging 41CallPilot Unified Messaging Installation and Maintenance Guide9 In the User Name box type

42 Chapter 3 Installing and configuring Unified MessagingP0606020 01Configuring an LDAP directory service for Netscape Messenger1 Start Netscape M

Chapter 3 Installing and configuring Unified Messaging 43CallPilot Unified Messaging Installation and Maintenance GuideConfiguring Netscape Messen

44 Chapter 3 Installing and configuring Unified MessagingP0606020 01To configure Netscape Messenger 6.2x1 On the Edit menu click Preferences.The M

Chapter 3 Installing and configuring Unified Messaging 45CallPilot Unified Messaging Installation and Maintenance GuideConfiguring Netscape Messen

46 Chapter 3 Installing and configuring Unified MessagingP0606020 01Configuring Eudora ProTo change any part of this configuration after it is com

Chapter 3 Installing and configuring Unified Messaging 47CallPilot Unified Messaging Installation and Maintenance Guide9 Check that the Logon Nam

48 Chapter 3 Installing and configuring Unified MessagingP0606020 01Configuring an LDAP directory service for Eudora Pro1 Start Eudora Pro.2 On th

49CallPilot Unified Messaging Installation and Maintenance GuideChapter 4TroubleshootingThis chapter is about:• Troubleshooting during installation• T

Contents 5CallPilot Unified Messaging Installation and Maintenance GuideThe CallPilot address book is empty . . . . . . . . . . . . . . . . . . .

50 Chapter 4 TroubleshootingP0606020 013 Select the Version tab.The version number for Unified Messaging is displayed.Microsoft Outlook default ma

Chapter 4 Troubleshooting 51CallPilot Unified Messaging Installation and Maintenance GuideNo authorization to perform this operationSubscribers mu

52 Chapter 4 TroubleshootingP0606020 01Troubleshooting log on problemsInvalid credentialsThe subscriber sees messages such as “Invalid credentials

Chapter 4 Troubleshooting 53CallPilot Unified Messaging Installation and Maintenance GuideNo desktop capabilitiesThe subscriber tries to log on an

54 Chapter 4 TroubleshootingP0606020 01Troubleshooting Outlook 2002 problemsThese are issues with how Unified Messaging works with Outlook 200. Th

Chapter 4 Troubleshooting 55CallPilot Unified Messaging Installation and Maintenance GuideTroubleshooting Lotus Notes log on problemsWhen Unified

56 Chapter 4 TroubleshootingP0606020 016 Make sure that:• the Inherit future design changes check box is selected• Hide formulas and LotusScript i

Chapter 4 Troubleshooting 57CallPilot Unified Messaging Installation and Maintenance GuideTroubleshooting after logging onThe CallPilot address bo

58 Chapter 4 TroubleshootingP0606020 01To fix the Outbox:1 On the subscriber’s computer, on the Tools menu click Services.The Services dialog box

Chapter 4 Troubleshooting 59CallPilot Unified Messaging Installation and Maintenance Guide• Ask the subscriber to verify that no attachment is emp

6 ContentsP0606020 01

60 Chapter 4 TroubleshootingP0606020 01The subscriber has problems with faxingThe subscriber requires Imaging for Window to view and compose faxes

Chapter 4 Troubleshooting 61CallPilot Unified Messaging Installation and Maintenance GuideDeleted messages remain in the subscriber’s mailboxWhen

62 Chapter 4 TroubleshootingP0606020 01The Message Waiting Indicator is active but there is no new messageThe subscriber’s telephone message waiti

Chapter 4 Troubleshooting 63CallPilot Unified Messaging Installation and Maintenance GuideInternet Mail client error messagesUnified Messaging Int

64 Chapter 4 TroubleshootingP0606020 0140 The network was congested or the telephone line was busy. Please try sending the message later.41 The nu

Chapter 4 Troubleshooting 65CallPilot Unified Messaging Installation and Maintenance Guide123 The 'Login' authentication method is disab

66 Chapter 4 TroubleshootingP0606020 01Replacing the mail database in Lotus NotesReplace the Lotus Notes mail database only if:• a subscriber want

Chapter 4 Troubleshooting 67CallPilot Unified Messaging Installation and Maintenance Guide5Choose File > Database > Replace design.The Repla

68 Chapter 4 TroubleshootingP0606020 01Accessing Unified Messaging online HelpUnified Messaging for Microsoft Outlook, Novell GroupWise, and Lotus

Chapter 4 Troubleshooting 69CallPilot Unified Messaging Installation and Maintenance GuideUsing Unified Messaging Support ToolsResetting the CallP

7CallPilot Unified Messaging Installation and Maintenance GuideChapter 1Requirements for installing Unified MessagingAbout CallPilot Unified Messaging

70 Chapter 4 TroubleshootingP0606020 01CPTraceYou can use CPTrace to collect information about problems with one of the desktop clients that CallP

Chapter 4 Troubleshooting 71CallPilot Unified Messaging Installation and Maintenance GuideCP Trace settingsThe CPTrace settings are stored in the

72 Chapter 4 TroubleshootingP0606020 01

CallPilot Unified Messaging Installation and Maintenance Guide73IndexAAccess, to Business Communications Manager 14Accessing Help 68BBusiness Comm

74 IndexP0606020 01testing Outlook Express or Outlook (Internet Mail mode) IMAP account 39Internet Mail clientserror messages 63Internet mail clie

Index 75CallPilot Unified Messaging Installation and Maintenance GuideUUnified Messagingabout 7data network security 11hardware requirements 7on

8 Chapter 1 Requirements for installing Unified MessagingP0606020 01Software requirementsWindows operating systemsYou can use Unified Messaging wi

Chapter 1 Requirements for installing Unified Messaging 9CallPilot Unified Messaging Installation and Maintenance GuideFormat for voice messagesBu