Avaya Configuring XNS Services Manuel d'utilisateur télécharger pdf (Page 12)

Configuring XNS Services

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Bay Networks Customer Support

Bay Networks provides live telephone technical support to our distributors,

resellers, and service-contracted customers from two U.S. and three international

support centers. If you have purchased your Bay Networks product from a

distributor or authorized reseller, contact the technical support staff of that

distributor or reseller for assistance with installation, conﬁguration,

troubleshooting, or integration issues.

Customers also have the option of purchasing direct support from Bay Networks

through a variety of service programs. The programs include priority access

telephone support, on-site engineering assistance, software subscription, hardware

replacement, and other programs designed to protect your investment.

To purchase any of these support programs, including PhonePlus™ for 24-hour

telephone technical support, call 1-800-2LANWAN. Outside the U.S. and

Canada, call (408) 764-1000. You can also receive information on support

programs from your local Bay Networks ﬁeld sales ofﬁce, or purchase Bay

Networks support directly from your reseller. Bay Networks provides several

methods of receiving support and information on a nonpriority basis through the

following automated systems.

CompuServe

Bay Networks maintains an active forum on CompuServe. All you need to join us

online is a computer, a modem, and a CompuServe account. We also recommend

using the CompuServe Information Manager software, available from

CompuServe.

The Bay Networks forum contains libraries of technical and product documents

designed to help you manage and troubleshoot your Bay Networks products.

Software agents and patches are available, and the message boards are monitored

by technical staff and can be a source for problem solving and shared experiences.

Customers and resellers holding Bay Networks service contracts can visit the

special libraries to acquire advanced levels of support documentation and

software.

To open an account and receive a local dial-up number, call CompuServe at

1-800-524-3388 and ask for Representative No. 591.

• In the United Kingdom, call Freephone 0800-289378.

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Avaya Configuring XNS Services Manuel d'utilisateur Page 12