
72 Chapter 5 Configuring VoIP trunks
P0937663 03.1
Creating destination codes for fallback
Create a destination code that includes the VoIP and PSTN routes that you created in “Configuring
routes” on page 70 to respond to the same access number (destination code). When this code is
dialed, the Business Communications Manager will select the VoIP line, if possible. If the line is
not available, the call will fall back to the PSTN line.
As well, you need to create, or ensure, that your destination code 9 includes a Normal and VoIP
schedule that includes the route you created to the local PSTN.
Follow these steps to create destination codes for your fallback route:
1 Open Services, Telephony Services, Call Routing and highlight Destination Codes.
2 Click Add.
The Add Destination codes dialog appears. Refer to Figure 25.
Figure 25 Add destination code dialog
3 Type a one or more digits for this destination code.
4 Click Save to close the dialog.
5 Click on the destination code heading for the destination code you just created.
Note: If you already have a line pool access code defined as 9, you will need to delete this
record before you create the destination code.
Note: For example, if it is available, you might want to use the same number(s)
that you used for the destination code of the gateway.
If you have multiple gateways, you could use a unique first number followed by
the destination digits, to provide some consistency, such as 82, 83, 84, 85 to reach
gateways with destinations digits of 2, 3, 4 and 5.
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