Avaya BCM 4.0 Unified Messaging Guide de configuration

BCM 4.0CallPilotDocument Status: StandardDocument Version: 03Part Code: N0060611Date: September 2007BCM 4.0 Unified Messaging Configuration Guide

10 Chapter 1 Getting startedN0060611N0060611Symbols and text conventionsThese symbols are used to Highlight critical information for the BCM system:Ca

Chapter 1 Getting started 11BCM 4.0 Unified Messaging Configuration GuideThese conventions and symbols are used to represent the Business Series Termi

12 Chapter 1 Getting startedN0060611N0060611How to get HelpThis section explains how to get help for Nortel products and services.Getting Help from th

13BCM 4.0 Unified Messaging Configuration GuideChapter 2Configuring your system for Unified MessagingBefore you install Unified MessagingBefore using

14 Chapter 2 Configuring your system for Unified MessagingN0060611N0060611IMAP lets subscribers check for messages from any location with an Internet

Chapter 2 Configuring your system for Unified Messaging 15BCM 4.0 Unified Messaging Configuration GuideFor Internet Mail clients, the format for addre

16 Chapter 2 Configuring your system for Unified MessagingN0060611N0060611To configure access to the Business Communications Manager on a subscriber c

17BCM 4.0 Unified Messaging Configuration GuideChapter 3Installing and configuring Unified MessagingIt takes approximately 10 minutes to install Unifi

18 Chapter 3 Installing and configuring Unified MessagingN0060611N0060611Fax feature requirementsThere are three new fax features added to CallPilot 2

Chapter 3 Installing and configuring Unified Messaging 19BCM 4.0 Unified Messaging Configuration Guide4 Click Add/Remove Programs icon.The Add/Remove

Copyright © 2007 Nortel Networks, All Rights ReservedThe information in this document is subject to change without notice. The statements, configurati

20 Chapter 3 Installing and configuring Unified MessagingN0060611N00606119 The setup program starts and the Welcome window appears.10 Click the Next b

Chapter 3 Installing and configuring Unified Messaging 21BCM 4.0 Unified Messaging Configuration Guide11 From the Language list box, select the langua

22 Chapter 3 Installing and configuring Unified MessagingN0060611N006061114 Click the Next button.The CallPilot Server Settings screen appears.15 In t

Chapter 3 Installing and configuring Unified Messaging 23BCM 4.0 Unified Messaging Configuration Guide19 Click the Next button.The LDAP Server Setting

24 Chapter 3 Installing and configuring Unified MessagingN0060611N0060611box. This driver lets you customize and send fax messages to multiple recipie

Chapter 3 Installing and configuring Unified Messaging 25BCM 4.0 Unified Messaging Configuration Guide25 Click the Finish button to complete the insta

26 Chapter 3 Installing and configuring Unified MessagingN0060611N006061128 Click the Finish button. The Setup Complete screen appears.29 Click the Fi

Chapter 3 Installing and configuring Unified Messaging 27BCM 4.0 Unified Messaging Configuration GuideSetting the default e-mail clientAfter you insta

28 Chapter 3 Installing and configuring Unified MessagingN0060611N0060611Configuring mail delivery folders for OutlookMicrosoft Outlook is automatical

Chapter 3 Installing and configuring Unified Messaging 29BCM 4.0 Unified Messaging Configuration GuideConfiguring Outlook 2002 and 2003Outlook 2002 an

Revision history 3BCM 4.0 Unified Messaging Configuration GuideRevision historySeptember 2007 This document is issued for general release.

30 Chapter 3 Installing and configuring Unified MessagingN0060611N0060611• Server Information — Enter the CallPilot fully qualified domain name (FQDN)

Chapter 3 Installing and configuring Unified Messaging 31BCM 4.0 Unified Messaging Configuration GuideConfiguring Novell GroupWiseThis section describ

32 Chapter 3 Installing and configuring Unified MessagingN0060611N00606113 In the Server box, enter the Business Communications Manager system name or

Chapter 3 Installing and configuring Unified Messaging 33BCM 4.0 Unified Messaging Configuration Guide18 Click the Download file before playing check

34 Chapter 3 Installing and configuring Unified MessagingN0060611N0060611Updating the database manuallyYou should update the database design manually

Chapter 3 Installing and configuring Unified Messaging 35BCM 4.0 Unified Messaging Configuration GuideTo remove the Lotus Notes password prompt for Un

36 Chapter 3 Installing and configuring Unified MessagingN0060611N0060611Configuring Outlook Express or Outlook in Internet Mail modeIf your Internet

Chapter 3 Installing and configuring Unified Messaging 37BCM 4.0 Unified Messaging Configuration Guide12 In the Password box, type the subscriber’s Ca

38 Chapter 3 Installing and configuring Unified MessagingN0060611N006061110 Click the Finish button.The Internet Accounts screen appears.11 Click the

Chapter 3 Installing and configuring Unified Messaging 39BCM 4.0 Unified Messaging Configuration Guide2 If the subscriber has addresses from the CallP

4 Revision history N0060611N0060611

40 Chapter 3 Installing and configuring Unified MessagingN0060611N00606115 In the E-mail address box, enter the subscriber’s e-mail address in the for

Chapter 3 Installing and configuring Unified Messaging 41BCM 4.0 Unified Messaging Configuration Guide22 From the Mail & Newsgroups category, sele

42 Chapter 3 Installing and configuring Unified MessagingN0060611N0060611Configuring Netscape Messenger to store messages locallyYou must configure su

Chapter 3 Installing and configuring Unified Messaging 43BCM 4.0 Unified Messaging Configuration GuideConfiguring Netscape Messenger deletionsIf subsc

44 Chapter 3 Installing and configuring Unified MessagingN0060611N0060611• For the email address, enter the email address in this form:• 416555 is the

Chapter 3 Installing and configuring Unified Messaging 45BCM 4.0 Unified Messaging Configuration GuideConfiguring Eudora ProTo change any part of this

46 Chapter 3 Installing and configuring Unified MessagingN0060611N00606119 Check that the Logon Name box contains the part of the subscriber’s CallPi

Chapter 3 Installing and configuring Unified Messaging 47BCM 4.0 Unified Messaging Configuration Guide11 In the Search Base box type the search base f

48 Chapter 3 Installing and configuring Unified MessagingN0060611N0060611Installing Unified Messaging in a Citrix Thin Client environmentThe system ad

Chapter 3 Installing and configuring Unified Messaging 49BCM 4.0 Unified Messaging Configuration GuideConfiguring Unified Messaging in a Citrix Thin C

5BCM 4.0 Unified Messaging Configuration GuideContentsChapter 1Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50 Chapter 3 Installing and configuring Unified MessagingN0060611N0060611The -P option should work for most applications. However, if an application s

Chapter 3 Installing and configuring Unified Messaging 51BCM 4.0 Unified Messaging Configuration GuideandWorking Directory to: C:\"Windows direct

52 Chapter 3 Installing and configuring Unified MessagingN0060611N00606113 In the E-mail Accounts dialog box, select Add a new e-mail account and clic

Chapter 3 Installing and configuring Unified Messaging 53BCM 4.0 Unified Messaging Configuration Guide5 Select CallPilot Desktop Messaging and click N

54 Chapter 3 Installing and configuring Unified MessagingN0060611N0060611Since the address book files for all users are stored on the same computer, u

Chapter 3 Installing and configuring Unified Messaging 55BCM 4.0 Unified Messaging Configuration GuideManual Outlook 2000 ConfigurationThe user can ma

56 Chapter 3 Installing and configuring Unified MessagingN0060611N00606115 Click Open in the Click Open in the Create/Open CallPilot Message Store Fil

Chapter 3 Installing and configuring Unified Messaging 57BCM 4.0 Unified Messaging Configuration GuideConfiguring Lotus NotesThe administrator must in

58 Chapter 3 Installing and configuring Unified MessagingN0060611N00606115 Select mail files to update, and then click Open.To add the CallPilot datab

Chapter 3 Installing and configuring Unified Messaging 59BCM 4.0 Unified Messaging Configuration Guide4 Select Program, and then click Add Program. Th

6 ContentsN0060611N0060611Configuring Netscape Messenger deletions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Configuring Eudora Pro

60 Chapter 3 Installing and configuring Unified MessagingN0060611N0060611To manually configure CallPilot1 Log on to Novell GroupWise.2 Open the addres

Chapter 3 Installing and configuring Unified Messaging 61BCM 4.0 Unified Messaging Configuration GuideFeature LimitationsThere are some Unified Messag

62 Chapter 3 Installing and configuring Unified MessagingN0060611N0060611LocalizationWhile CallPilot Desktop Messaging supports several languages, onl

63BCM 4.0 Unified Messaging Configuration GuideChapter 4TroubleshootingThis chapter is about:• Troubleshooting during installation• Troubleshooting lo

64 Chapter 4 TroubleshootingN0060611N00606113 Select the Version tab.The version number for Unified Messaging is displayed.Microsoft Outlook default m

Chapter 4 Troubleshooting 65BCM 4.0 Unified Messaging Configuration GuideTo update a CallPilot subscriber Mail database from the server:1 Install Call

66 Chapter 4 TroubleshootingN0060611N0060611Troubleshooting logon problemsInvalid credentialsThe subscriber sees messages such as “Invalid credentials

Chapter 4 Troubleshooting 67BCM 4.0 Unified Messaging Configuration GuideNo desktop capabilitiesThe subscriber tries to log on and sees this message:I

68 Chapter 4 TroubleshootingN0060611N0060611Troubleshooting Outlook 2002 problemsThe following issues can arise when Unified Messaging and Outlook 200

Chapter 4 Troubleshooting 69BCM 4.0 Unified Messaging Configuration GuideTroubleshooting Lotus Notes logon problemsWhen Unified Messaging is installed

7BCM 4.0 Unified Messaging Configuration GuideChapter 1Getting startedAbout this guideThe BCM 4.0 Unified Messaging Configuration Guide describes how

70 Chapter 4 TroubleshootingN0060611N00606116 Make sure that:•the Inherit future design changes check box is selected• Hide formulas and LotusScript i

Chapter 4 Troubleshooting 71BCM 4.0 Unified Messaging Configuration GuideTroubleshooting after logging onThe CallPilot address book is emptyLotus Note

72 Chapter 4 TroubleshootingN0060611N0060611To fix the Outbox1 On the subscriber’s computer, on the Tools menu click Services.The Services dialog box

Chapter 4 Troubleshooting 73BCM 4.0 Unified Messaging Configuration Guide• Ask the subscriber to verify that no attachment is empty. An empty attachme

74 Chapter 4 TroubleshootingN0060611N0060611The subscriber has problems with faxing• If the error message states that the message cannot be sent becau

Chapter 4 Troubleshooting 75BCM 4.0 Unified Messaging Configuration GuideMessages no longer on serverThe subscriber receives the error message: “This

76 Chapter 4 TroubleshootingN0060611N0060611The Message Waiting Indicator is active but there is no new messageThe subscriber’s telephone Message Wait

Chapter 4 Troubleshooting 77BCM 4.0 Unified Messaging Configuration GuideIn sent messages, digits or symbols appear instead of language-specific symbo

78 Chapter 4 TroubleshootingN0060611N006061133 Recipients are not able to receive messages with a private tag. Please try sending the message again wi

Chapter 4 Troubleshooting 79BCM 4.0 Unified Messaging Configuration Guide98 Invalid mailbox number/password. Maximum number of invalid login attempts

8 Chapter 1 Getting startedN0060611N0060611Optional hardware• a sound card and a set of speakers for playing messages on a computer• a microphone for

80 Chapter 4 TroubleshootingN0060611N0060611Replacing the mail database in Lotus NotesReplace the Lotus Notes mail database only if:• a subscriber wan

Chapter 4 Troubleshooting 81BCM 4.0 Unified Messaging Configuration Guide4 Select the mail database icon.5Choose File > Database > Replace desig

82 Chapter 4 TroubleshootingN0060611N0060611Accessing Unified Messaging online HelpUnified Messaging for Microsoft Outlook, Novell GroupWise, and Lotu

Chapter 4 Troubleshooting 83BCM 4.0 Unified Messaging Configuration GuideUsing Unified Messaging Support ToolsResetting the CallPilot message store fo

84 Chapter 4 TroubleshootingN0060611N0060611CPTraceYou can use CPTrace to collect information about problems with any of the desktop clients that run

Chapter 4 Troubleshooting 85BCM 4.0 Unified Messaging Configuration GuideCPTrace settingsThe CPTrace settings are stored in the Windows registry. The

86 Chapter 4 TroubleshootingN0060611N0060611

87BCM 4.0 Unified Messaging Configuration GuideIndexAAccess, to BCM 16Accessing Help 82BBCM, voice format 9CCallPilot 150, voice format 9CallP

88 IndexN0060611N0060611IMAP clientserror messages 77IMAP clients, definition 8Installation requirements 17InstallingUnified Messaging, estimate

Index 89BCM 4.0 Unified Messaging Configuration Guideserver 14server name 36SMTP/VPIM 66SMTP/VPIM prefix 17, 32, 35, 40, 44, 63Support toolCPT

Chapter 1 Getting started 9BCM 4.0 Unified Messaging Configuration Guide• Netscape Messenger 6.2x • Netscape Mail 7.0• Qualcomm Eudora Pro 6.1.2 Forma

90 IndexN0060611N0060611