Avaya BCM 4.0 Unified Messaging Guide de configuration télécharger pdf (Page 67)

Chapter 4 Troubleshooting 67

BCM 4.0 Unified Messaging Configuration Guide

No desktop capabilities

The subscriber tries to log on and sees this message:

If this occurs, make sure that:

• you have enabled enough desktop messaging keycodes. If there are not enough keycodes

enabled the subscriber will be able to log in to the mailbox through the telephone interface but

not the desktop.

• there are enough mailbox keycodes enabled to support the number of mailboxes that are

initialized in the system. If you have used all the mailboxes available on your system the

subscriber will not be able to log on to the mailbox from the telephone or desktop.

CallPilot Logon Failure

The subscriber sees a message that the computer is not connected to the network.

Tell the subscriber to contact their network administrator.

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Avaya BCM 4.0 Unified Messaging Guide de configuration Page 67