Avaya Business Communications Manager - CallPilot Message Networking Manuel d'utilisateur

Avaya Business Communications ManagerDocument Status: StandardDocument Number: NN40090-301Document Version: 04.02Date: October 2010CallPilot Message N

10 Chapter 1 Getting startedNN40090-301NN40090-301• Digital Networking — transfers messages using an Internet or intranet connection using Voice Profi

Chapter 1 Getting started 11CallPilot Message Networking Set Up and Operation GuideSetting up Avaya BCM and M1CallPilot for VPIM broadcast messagesTo

12 Chapter 1 Getting startedNN40090-301NN40090-301• Direct AddressingSite-Based AddressingUse site-based addressing to set up a formal network of site

Chapter 1 Getting started 13CallPilot Message Networking Set Up and Operation GuideAudienceThis is guide is for system administrators you maintain and

14 Chapter 1 Getting startedNN40090-301NN40090-301Symbols and text conventionsThese symbols are used to Highlight critical information for the Avaya B

Chapter 1 Getting started 15CallPilot Message Networking Set Up and Operation GuideThese conventions and symbols are used to represent the Business Se

16 Chapter 1 Getting startedNN40090-301NN40090-301Customer ServiceVisit the Avaya Web site to access the complete range of services and support that A

17CallPilot Message Networking Set Up and Operation GuideChapter 2Setting up Digital NetworkingSetting the Digital Networking propertiesSetting up Net

18 Chapter 2 Setting up Digital NetworkingNN40090-301NN40090-301To set the Digital Networking properties1 Start Avaya CallPilot Manager.2 Click the Ne

Chapter 2 Setting up Digital Networking 19CallPilot Message Networking Set Up and Operation GuideIf you use BCM as a gateway to an internet service pr

© 2010 Avaya Inc.All Rights Reserved.NoticesWhile reasonable efforts have been made to ensure that the information in this document is complete and ac

20 Chapter 2 Setting up Digital NetworkingNN40090-301NN40090-301If DNS is not available you must do one of the following:• If your digital network con

Chapter 2 Setting up Digital Networking 21CallPilot Message Networking Set Up and Operation GuideTo check that Avaya BCM is not configured to use DNS1

22 Chapter 2 Setting up Digital NetworkingNN40090-301NN40090-301

23CallPilot Message Networking Set Up and Operation GuideChapter 3Setting up AMISSetting up AMISAMIS provides your site with network voice messaging f

24 Chapter 3 Setting up AMISNN40090-301NN40090-301To set up AMIS networking properties1 Start Avaya CallPilot Manager.2 Click the Networking heading.3

Chapter 3 Setting up AMIS 25CallPilot Message Networking Set Up and Operation Guide14 Click Dial.The telephone rings.15 Pick up the handset. Do not us

26 Chapter 3 Setting up AMISNN40090-301NN40090-301About Call BlockingAfter you create AMIS sites you can set up call blocking. Call Blocking establish

Chapter 3 Setting up AMIS 27CallPilot Message Networking Set Up and Operation GuideSetting up Call Blocking timesSet AMIS call blocking periods to blo

28 Chapter 3 Setting up AMISNN40090-301NN40090-301How the Dialing Translation Table worksA phone number is derived from information attached to an inc

Chapter 3 Setting up AMIS 29CallPilot Message Networking Set Up and Operation GuideA Dialing Translation Table from a site in Mountainview, California

3CallPilot Message Networking Set Up and Operation GuideTask ListNew in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 3 Setting up AMISNN40090-301NN40090-301Setting the Dialing Translation propertiesAfter you set up the AMIS properties, configure the Dialin

Chapter 3 Setting up AMIS 31CallPilot Message Networking Set Up and Operation GuideBuilding a Dialing Translation TableTo build a Dialing Translation

32 Chapter 3 Setting up AMISNN40090-301NN40090-301Changing an entry in the Dialing Translation TableAfter you build a Dialing Translation Table, you c

Chapter 3 Setting up AMIS 33CallPilot Message Networking Set Up and Operation GuideDeleting a Dialing Translation Table entryTo delete an entry in the

34 Chapter 3 Setting up AMISNN40090-301NN40090-301Testing network message capabilityUse the AMIS Loopback Mailbox to test your network message capabil

Chapter 3 Setting up AMIS 35CallPilot Message Networking Set Up and Operation GuideLoopback mailbox numbers You cannot open the Loopback mailbox or pe

36 Chapter 3 Setting up AMISNN40090-301NN40090-301To send a test network message using the AMIS Loopback mailbox — Norstar Voice MailTo send a test ne

Chapter 3 Setting up AMIS 37CallPilot Message Networking Set Up and Operation GuideTo determine if Network Messaging is working, open your mailbox. Th

38 Chapter 3 Setting up AMISNN40090-301NN40090-301

39CallPilot Message Networking Set Up and Operation GuideChapter 4Creating network sitesThe procedures in this chapter are for Digital and AMIS networ

4 Task ListNN40090-301NN40090-301

40 Chapter 4 Creating network sitesNN40090-301NN40090-3014 Click Submit.Creating a network siteBefore local subscribers can send messages to another s

Chapter 4 Creating network sites 41CallPilot Message Networking Set Up and Operation GuideTo create a network site1 Start Avaya CallPilot Manager.2 Cl

42 Chapter 4 Creating network sitesNN40090-301NN40090-301Changing the properties of a network siteYou can change properties of a site, except for the

Chapter 4 Creating network sites 43CallPilot Message Networking Set Up and Operation GuideRecording a site nameThe recorded site name is a voice recor

44 Chapter 4 Creating network sitesNN40090-301NN40090-301Deleting a siteYou cannot delete a site if it is in use or if Network Delivery Mailboxes use

Chapter 4 Creating network sites 45CallPilot Message Networking Set Up and Operation GuideDisabling Network MessagingPart of administering Network Mes

46 Chapter 4 Creating network sitesNN40090-301NN40090-301Enabling Broadcast and Group List MessagesNetwork Messaging involves sending messages across

47CallPilot Message Networking Set Up and Operation GuideChapter 5Network Delivery MailboxesAbout Network Delivery MailboxesA Network Delivery Mailbox

48 Chapter 5 Network Delivery MailboxesNN40090-301NN40090-301About creating Network Delivery MailboxesBefore you create a Network Delivery mailbox you

Chapter 5 Network Delivery Mailboxes 49CallPilot Message Networking Set Up and Operation GuideCreating a Network Site mailboxUse the “Network Site Mai

5CallPilot Message Networking Set Up and Operation GuideContentsNew in this release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50 Chapter 5 Network Delivery MailboxesNN40090-301NN40090-30114 Click Voice to record a mailbox name.The Mailbox Spoken Name window appears for the ma

Chapter 5 Network Delivery Mailboxes 51CallPilot Message Networking Set Up and Operation Guide8 Select the Display in Directory check box if you want

52 Chapter 5 Network Delivery MailboxesNN40090-301NN40090-301Changing Network Delivery Mailbox parametersYou can change any parameter assigned to a Ne

53CallPilot Message Networking Set Up and Operation GuideChapter 6Troubleshooting Non-Delivery Notification messagesThis chapter describes some proble

54 Chapter 6 Troubleshooting Non-Delivery Notification messagesNN40090-301NN40090-301A protocol error occurred while delivering the messageFor AMIS, t

Chapter 6 Troubleshooting Non-Delivery Notification messages 55CallPilot Message Networking Set Up and Operation GuideA connection to the remote site

56 Chapter 6 Troubleshooting Non-Delivery Notification messagesNN40090-301NN40090-301The destination site mailbox does not existThis error can occur i

Chapter 6 Troubleshooting Non-Delivery Notification messages 57CallPilot Message Networking Set Up and Operation GuideSolution:• Ensure that the corre

58 Chapter 6 Troubleshooting Non-Delivery Notification messagesNN40090-301NN40090-301• an outside line is not available• a protocol error occurs durin

59CallPilot Message Networking Set Up and Operation GuideChapter 7Message Networking programming recordGeneral Networking PropertiesDigital Networking

6 ContentsNN40090-301NN40090-301Setting the Dialing Translation properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Buil

60 Chapter 7 Message Networking programming recordNN40090-301NN40090-301AMIS site tableUse this table to record the properties for the AMIS sites you

Chapter 7 Message Networking programming record 61CallPilot Message Networking Set Up and Operation GuideCall Blocking periods tableUse this table to

62 Chapter 7 Message Networking programming recordNN40090-301NN40090-301Network Site Mailbox tableUse this table to record the details of the Network

Chapter 7 Message Networking programming record 63CallPilot Message Networking Set Up and Operation GuideNetwork AMIS mailbox tableUse this table to r

64 Chapter 7 Message Networking programming recordNN40090-301NN40090-301

65CallPilot Message Networking Set Up and Operation GuideGlossaryAdministrationThe tasks involved in maintaining Avaya CallPilot mailboxes, greetings

66 GlossaryNN40090-301NN40090-301Designated OperatorThe person in a company who is assigned to answer the CallPilot operator request option.Direct Add

Glossary 67CallPilot Message Networking Set Up and Operation GuideLoopback mailboxThe mailbox you use to test whether a site can transmit and receive

68 GlossaryNN40090-301NN40090-301Retry intervalThe amount of time the system waits before making another attempt to contact a destination site when a

69CallPilot Message Networking Set Up and Operation GuideIndexAAMIS error messages 57AMIS networking propertiesArea code 23Country code 23Intern

7CallPilot Message Networking Set Up and Operation GuideNew in this releaseThe following sections detail what’s new in CallPilot Message Networking Se

70 IndexNN40090-301NN40090-301MMailbox, maximum number 47Message NetworkingNetwork Deliver 45restricting messages 45NNetwork Access 29Network

8 New in this releaseNN40090-301NN40090-301

9CallPilot Message Networking Set Up and Operation GuideChapter 1Getting started About this GuideThe CallPilot Message Networking Set Up and Operation