Avaya Business Communications Manager - Interactive Voice Response Guide de configuration Page 1

Avaya Business Communications ManagerDocument Status: StandardDocument Number: NN40070-300Document Version: 04.02Date: October 2010Interactive Voice R

10 Chapter 1 Getting startedNN40070-300

11Interactive Voice Response Installation and Configuration GuideChapter 2Installing Interactive Voice ResponseThis chapter contains the information a

12 Chapter 2 Installing Interactive Voice ResponseNN40070-300Hardware and software requirementsTo install PeriView you must have:• a computer that

Chapter 2 Installing Interactive Voice Response 13Interactive Voice Response Installation and Configuration Guide7 Use the PeriView Application Ma

14 Chapter 2 Installing Interactive Voice ResponseNN40070-3003 Click IVR.The Interactive Voice Response panel opens with the Basic Settings tab sh

Chapter 2 Installing Interactive Voice Response 15Interactive Voice Response Installation and Configuration Guide4 In the Node field, enter a node

16 Chapter 2 Installing Interactive Voice ResponseNN40070-300• Make sure you have administrative privileges, so that you can install services and

Chapter 2 Installing Interactive Voice Response 17Interactive Voice Response Installation and Configuration GuidePeriView is not installed on the

18 Chapter 2 Installing Interactive Voice ResponseNN40070-300To install BCM/IVR 2.x PeriView Consolidator 1 From the MPS 2.1 Software, Documentati

Chapter 2 Installing Interactive Voice Response 19Interactive Voice Response Installation and Configuration Guide5 The selected features will now

© 2010 Avaya Inc.All Rights Reserved.NoticesWhile reasonable efforts have been made to ensure that the information in this document is complete and ac

20 Chapter 2 Installing Interactive Voice ResponseNN40070-30011 Ensure PeriView Consolidator host name appears in C:\Program Files\Nortel\PERIpdp\

Chapter 2 Installing Interactive Voice Response 21Interactive Voice Response Installation and Configuration Guide16 From the MPS Control Center wi

22 Chapter 2 Installing Interactive Voice ResponseNN40070-30018 In the Add Data Provider window, enter the host name, for example, BCM-IVR, in the

Chapter 2 Installing Interactive Voice Response 23Interactive Voice Response Installation and Configuration Guide22 Click Add. The MPS Manager Dat

24 Chapter 2 Installing Interactive Voice ResponseNN40070-30024 Click Save. If the information from the preceding steps has been entered correctly

Chapter 2 Installing Interactive Voice Response 25Interactive Voice Response Installation and Configuration GuideTo adjust the number of voice por

26 Chapter 2 Installing Interactive Voice ResponseNN40070-300You are now ready to upload IVR prompts. Go to “To upload IVR prompts”.Uploading IVR

Chapter 2 Installing Interactive Voice Response 27Interactive Voice Response Installation and Configuration Guide4 In the Prompts area, click Load

28 Chapter 2 Installing Interactive Voice ResponseNN40070-30011 Click OK.When you have transferred both the .mmi and .mmd files, the IVR service r

Chapter 2 Installing Interactive Voice Response 29Interactive Voice Response Installation and Configuration Guided Record the information that app

Contents 3Interactive Voice Response Installation and Configuration GuideContentsGetting started . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 2 Installing Interactive Voice ResponseNN40070-300The Avaya support prime generates the keycode and sends it to you by e-mail. The file

Chapter 2 Installing Interactive Voice Response 31Interactive Voice Response Installation and Configuration Guidec Click the Advanced Configuratio

32 Chapter 2 Installing Interactive Voice ResponseNN40070-300b From the Choose a File pull-down list, select the vos.cfg file.c Click Transfer Fil

Chapter 2 Installing Interactive Voice Response 33Interactive Voice Response Installation and Configuration Guidek Navigate to the vos.cfg file an

34 Chapter 2 Installing Interactive Voice ResponseNN40070-300b From the Choose a File pull-down list, select the vpstn3270.cfg file.c Click Transf

Chapter 2 Installing Interactive Voice Response 35Interactive Voice Response Installation and Configuration Guidej From the Business Element Manag

36 Chapter 2 Installing Interactive Voice ResponseNN40070-300c Click Transfer File to My PC.The Save window opens.d In the Save window, navigate t

Chapter 2 Installing Interactive Voice Response 37Interactive Voice Response Installation and Configuration Guidek Navigate to the commgr.cfg file

38 Chapter 2 Installing Interactive Voice ResponseNN40070-300d From the Command pull-down list, select the vsh command.In the Arguments field, typ

Chapter 2 Installing Interactive Voice Response 39Interactive Voice Response Installation and Configuration Guidee Click Run Command.The output ap

4 ContentsNN40070-300IVR guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

40 Chapter 2 Installing Interactive Voice ResponseNN40070-300d From the Command pull-down list, select the vsh command.e In the Arguments field, t

Chapter 2 Installing Interactive Voice Response 41Interactive Voice Response Installation and Configuration Guidec Connect line 1 to the Host and

42 Chapter 2 Installing Interactive Voice ResponseNN40070-3003 In the PeriView launch screen, click Application Configuration to start the IVR set

Chapter 2 Installing Interactive Voice Response 43Interactive Voice Response Installation and Configuration Guide5 From the Select Node drop-down

44 Chapter 2 Installing Interactive Voice ResponseNN40070-3009 Click Save. 10 To load C/C++ Call Function files (for example, files with .so exten

Chapter 2 Installing Interactive Voice Response 45Interactive Voice Response Installation and Configuration GuideThe selected .so file is generate

46 Chapter 2 Installing Interactive Voice ResponseNN40070-30015 In the Choose area of the Application Management window, select the MPS nodes and

Chapter 2 Installing Interactive Voice Response 47Interactive Voice Response Installation and Configuration Guide18 Click Apply to activate the se

48 Chapter 2 Installing Interactive Voice ResponseNN40070-30019 To validate the IVR application, use any phone connected to your Avaya BCM system

Chapter 2 Installing Interactive Voice Response 49Interactive Voice Response Installation and Configuration GuideDialing the IVR extensionYou can

5Interactive Voice Response Installation and Configuration GuideChapter 1Getting startedAbout this guideThis guide leads a system administrator throug

50 Chapter 2 Installing Interactive Voice ResponseNN40070-3006 Click the Change link for the line you want to assign to IVR.The Line Properties pa

Chapter 2 Installing Interactive Voice Response 51Interactive Voice Response Installation and Configuration Guide6 Click Change Many Lines.The Ch

52 Chapter 2 Installing Interactive Voice ResponseNN40070-3003 Click Voice Messaging/Contact Center.The Voice Messaging/Contact Center panel appea

Chapter 2 Installing Interactive Voice Response 53Interactive Voice Response Installation and Configuration Guide

54 Chapter 2 Installing Interactive Voice ResponseNN40070-300

55Interactive Voice Response Installation and Configuration GuideChapter 3Administering Interactive Voice ResponseThis chapter contains the following

56 Chapter 3 Administering Interactive Voice ResponseNN40070-3003 Click Service Manager.The Service Manager panel appears.4 Select one of the foll

Chapter 3 Administering Interactive Voice Response 57Interactive Voice Response Installation and Configuration GuideUninstalling PERI packages for

58 Chapter 3 Administering Interactive Voice ResponseNN40070-3004 Select the Advanced Commands tab.5 From the Commands pull-down list, select the

Chapter 3 Administering Interactive Voice Response 59Interactive Voice Response Installation and Configuration GuideThe output appears in the Resu

6 Chapter 1 Getting startedNN40070-300Symbols and text conventionsThese symbols are used to Highlight critical information for the Avaya BCM syste

60 Chapter 3 Administering Interactive Voice ResponseNN40070-300To use advanced IVR configuration1 Launch and log on to Business Element Manager.T

Chapter 3 Administering Interactive Voice Response 61Interactive Voice Response Installation and Configuration Guide12 Click Open.The file transfe

62 Chapter 3 Administering Interactive Voice ResponseNN40070-300IVR group privilegesThe IVR Administration screens have IVR privileges associated

Chapter 3 Administering Interactive Voice Response 63Interactive Voice Response Installation and Configuration GuideThis means that an account (iv

64 Chapter 3 Administering Interactive Voice ResponseNN40070-300

65Interactive Voice Response Installation and Configuration GuideChapter 4Database Access ConfigurationThis chapter contains the following information

66 Chapter 4 Database Access ConfigurationNN40070-300VMST 3 on the Avaya BCM NodeEnsure vmst is running on the Avaya BCM node where the applicatio

Chapter 4 Database Access Configuration 67Interactive Voice Response Installation and Configuration GuideThe following table lists periq attribute

68 Chapter 4 Database Access ConfigurationNN40070-300-u[<usr>[/<passwd>][@<server><odbcdsn%OEM>]]RDBMS connect string. If

Chapter 1 Getting started 7Interactive Voice Response Installation and Configuration GuideThese conventions and symbols are used to represent the

8 Chapter 1 Getting startedNN40070-300CallPilot Manager Set Up and Operation Guide BCM450 1.0 (NN40160-304)Media Processor Server Series COMMGR Re

Chapter 1 Getting started 9Interactive Voice Response Installation and Configuration GuideCustomer service Visit the Avaya Web site to access the