05/03/2011
Avaya BCM Solutions Test Lab
Application Notes
©2011 Avaya Inc. All Rights
Reserved.
BCM50_BCM450_R5_Configuration_Verizon
5.3.3 Configuring Incoming Calls from VERIZON to BCM
1.
This can be done in one of two ways;
2.
The DID assigned to the BCM can be associated with a target line assigned to a group of set(s) and
all calls to the DID will be routed those set(s).
All calls to the DID assigned to the BCM can be answered by the Auto Attendant (AA) and from there,
a DN can be entered to reach a phone on the BCM
5.3.3.1 Assigning DID to BCM Phones for Incoming Call
1. Navigate to
2. On the selected Target Line, set the “Pub. Received #” to the last 4-digis of the Verizon assigned
DID.
Configuration
Telephony
Lines
Target Line and click on an unused target line
3. Assign the DN of phones on the BCM that require an appearance on this target line. This will be the
phones that will be alerted when call to the Verizon assign DID is received.
a. Navigate to Configuration
Telephony
Lines
Target Line and click on the Target
Line configured in Step
2 above
b. Click on the Assigned DNs tab
c. Click the Add button to add the DN of set(s) to this Target Line.
5.3.3.2 Configuring AA to Answer Incoming Calls
Alternatively, the AA on the BCM can be configured to answer incoming calls and then call routed to a
target phone on the BCM by entering the extension of the set at the AA prompt. To do this,
1. Navigate to Configuration
Telephony
Lines
Target Line and click on an unused target line
2. On the selected Target Line, set the “Pub. Received #” to the last 4-digis of the Verizon assigned
DID.
3. Navigate to Configuration
Application
Voice Messaging/Contact Center
4. Click on the Launch CallPilot Manager.
5. This launches a web browser to the BCM. Log in with the administrator credentials
6. On the left hand navigation menu, click on Auto Attendant
7. In the Line Administration web page, scroll down to the Target Line configured in Step 1.
8. Under the Command Column, click Change
9. In the Line Properties web page, select Auto-Attendant as the Answer Mode
10. Click the Submit button.
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