P0911642 Issue 02
7
To view the status of all queues using a two-line display telephone:
1. Press
ƒ·‚·
.
The Queue display for Queue 1 appears.
2. Press
QUEUE
to view information about the next queue. Press
NEXT
to view the next
queue status display.
3. Press
®
to exit.
To view the status of all queues using a single-line display telephones:
1. Press
ƒ·‚·
.
The display changes to the next display every five seconds. After the four displays
appear for each queue, the Queue Status feature exits.
2. Press
®
to exit.
About the Queue Status memory button
Program a memory button with
ƒ·‚›
to view the status of the queues
you are
currently logged into
.
Program a memory button with the Queue Status
ƒ·‚·
to view the status of all queues whether or not you are logged in
to them. If the memory button you choose has an indicator, the indicator shows the
status of the calls for the queue you are logged in to.
• If the indicator is off, all of the calls are within the acceptable wait time.
• If the indicator is flashing slowly, at least one call in the queue has exceeded the
marginal wait time.
• If the indicator is flashing quickly, at least one call in the queue has exceeded the
acceptable wait time.
For information about how to program a memory button, refer to the end of this guide.
Retrieve
messages from
the Queue
Mailbox
Each queue in Enterprise Edge 2.0 Call Center has a Queue Mailbox assigned to it.
The Queue Mailboxes collect any messages left by the customers using the call center
queue. These mailboxes should be checked on a regular basis to ensure that customer
messages are responded to promptly.
To retrieve a message from the Queue Mailbox:
1. Press
ƒ·°⁄
.
2. If
Log:
appears, enter the Queue Mailbox number and password.
If
Pa s s w o r d :
appears, press
OTHR
or
•
and then enter the Queue Mailbox
number and password.
If you do not know the Queue Mailbox number or password, ask your System
Administrator.
3. Press
OK
or
£
.
4. Press
PLAY
or ¤
to listen to the new messages.
For more details about using the Queue Mailbox, ask your System Administrator.
Program a
memory button
You can program memory buttons for one-touch access to Enterprise Edge 2.0 Call
Center features.
Note
: It is recommended that you program memory buttons and use
them instead of
ƒ·‚›
,
ƒ·‚°
, and
ƒ·‚·
.
To program a feature on a memory button:
1. Press
ƒ•‹
.
2. Press the memory button that you want to program.
3. Press
ƒ
and enter the feature code.
(20 pages)
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