P0911642 Issue 02
4
Log out
When you are finished for the day or will be away from your telephone for an extended
period, log out to stop calls from being routed to your telephone.
Using a two-line display telephone
To log out using a two-line display telephone:
1. Press
ƒ·‚›
.
2. Enter your Agent ID number and press
OK
.
This is a number from 1 to 100 that is given to you by your System Administrator.
3. Enter your password and press
OK
.
4. Press
OUT
.
Note
: If
OUT
does not appear, you are not logged in to any queues.
5. Press
CHNG
until the queue you want to log out of (All, or a number from 1 to 16)
appears on the display.
Note
: If you are logged in to only one queue, that queue is automatically selected.
6. Press
OK
.
7. Press
®
.
Using a single-line display telephone
When using a single-line display telephone, you log out of all queues to which you are
assigned.
Note
: Supervisor agents cannot use single-line telephones.
To log out using a single-line display telephone:
1. Press
ƒ·‚›
.
2. Enter your Agent ID number and press
£
.
This is a number from 1 to 100 that is given to you by your System Administrator.
3. Enter your password and press
£
.
4. The agent’s name and
Logged out all
appears on the display indicating you are
logged out of all the queues to which you are assigned.
Note
: If
Logged into all
appears, repeat steps 1 to 3 to log out.
Change your
agent password
Your Agent ID and password provide you with access to the queues to which you are
assigned. For this reason you should keep your password confidential. You should also
change your password on a regular basis (approximately every 30 days).
Using a two-line display telephone
To change your agent password using a two-line display telephone:
1. Press
ƒ·‚›
.
2. Enter your Agent ID number and press
OK
.
This is a number from 1 to 100 that is given to you by your System Administrator.
3. Enter your password and press
OK
.
4. Press
Admin
.
5. Enter your new password (four to eight digits in length) and press
OK
.
6. Enter your new password again and press
OK
.
7. Press
®
.
Using a single-line display telephone
To change your agent password using a single-line display telephone:
1. Press
ƒ·‚›
.
2. Enter your Agent ID number and press
£
.
This is a number from 1 to 100 that is given to you by your System Administrator.
3. Enter your password (four to eight digits in length) and press
£
.
Your login status is changed from Logged in to Logged off or Logged off to Logged in.
(20 pages)
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