Avaya Mobile Communication Client 3100 for BlackBerry Guide de l'utilisateur

Nortel Mobile Communication 3100Nortel Mobile Communication Client 3100 for BlackBerry User GuideTitle page

Welcome10 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009MCC 3100 for BlackBerry feature overviewMCC 3100 extends the enterprise collaboration functi

Advanced functions100 NN42030-101 MC 3100 3.0 Standard 03.07 June 20092. Select Advanced from the Profiles list (typically the Default or Normal profi

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 101Figure 24: Configuring your notification profileHistor

Advanced functions102 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Viewing the HistoryViewing the entire logNavigate to the History pane.Figure 25:

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 103Figure 27: Instant Message iconsFor instant conference

Advanced functions104 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009— All (default)— Incoming— Missed— OutgoingThe entries are displayed according t

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 1051. Navigate to the History pane.2. Select Delete, Dele

Advanced functions106 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009After you access to your mailbox you can listen to, save, and delete your messag

AcronymsNortel Mobile Communication Client 3100 for BlackBerry User Guide 107AcronymsTable 22 lists the acronyms used in this guide.Table 22:

Acronyms108 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009PSTN Public System Telephone NetworkURI Uniform Resource IdentifierURL Uniform Resource Lo

WelcomeNortel Mobile Communication Client 3100 for BlackBerry User Guide 11— Select a buddy and choose a contact method (voice call or IM)— S

Nortel Mobile Communication 3100Nortel Mobile Communication Client 3100 for BlackBerry User GuideCopyright © 2007–2009 Nortel Networks. All Rights Res

Welcome12 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009•French•German• Japanese• Norwegian•SwedishWhen you install the client loads using the over

Getting startedNortel Mobile Communication Client 3100 for BlackBerry User Guide 13Getting startedThis section contains the following topics:

Getting started14 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009The MCC 3100 for BlackBerry has the following system requirements.For a list of the

Getting startedNortel Mobile Communication Client 3100 for BlackBerry User Guide 15Network specificationsYou must meet the following network

Getting started16 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Cellular data plan use of MCC 3100 for BlackBerryTable 2 "Cellular data plan us

Getting startedNortel Mobile Communication Client 3100 for BlackBerry User Guide 17((2 * 800) + (2 * 900) + 1000) * 8 * 20 = 704 000 bytes5 m

Getting started18 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Accessing Help1. From the Main screen menu, select Menu, Help.The Help screen appear

Installing your MCC 3100 for BlackBerryNortel Mobile Communication Client 3100 for BlackBerry User Guide 19Installing your MCC 3100 for Black

Nortel Mobile Communication 3100Release: 3.0Publication: NN42030-101Document status: Standard 03.07Document release date: June 2009Copyright © 2007–20

Installing your MCC 3100 for BlackBerry20 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Note: Nortel recommends that you use the over the air metho

Installing your MCC 3100 for BlackBerryNortel Mobile Communication Client 3100 for BlackBerry User Guide 21Installing MCC 3100 for BlackBerry

Installing your MCC 3100 for BlackBerry22 NN42030-101 MC 3100 3.0 Standard 03.07 June 200914. Select the software files folder. 15. Click Open.16. On

Installing your MCC 3100 for BlackBerryNortel Mobile Communication Client 3100 for BlackBerry User Guide 23To upgrade the software, see “Upgr

Installing your MCC 3100 for BlackBerry24 NN42030-101 MC 3100 3.0 Standard 03.07 June 200915. Complete other installation tasks, such as the installat

Installing your MCC 3100 for BlackBerryNortel Mobile Communication Client 3100 for BlackBerry User Guide 25Note: Obtain the actual hostname a

Installing your MCC 3100 for BlackBerry26 NN42030-101 MC 3100 3.0 Standard 03.07 June 200921. Click Close when the Application Loader Wizard finishes

Installing your MCC 3100 for BlackBerryNortel Mobile Communication Client 3100 for BlackBerry User Guide 274. To install another software loa

Installing your MCC 3100 for BlackBerry28 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Upgrading MCC 3100 for BlackBerry for a major release1. Reco

Installing your MCC 3100 for BlackBerryNortel Mobile Communication Client 3100 for BlackBerry User Guide 29Clearing the MCC 3100 for BlackBer

ContentsNortel Mobile Communication Client 3100 for BlackBerry User Guide 3ContentsWelcome . . . . . . . . . . . . . . . . . . . . . . . . .

Installing your MCC 3100 for BlackBerry30 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Determining the software versionYou can check the software v

Configuring your MCC 3100 for BlackBerryNortel Mobile Communication Client 3100 for BlackBerry User Guide 31Configuring your MCC 3100 for Bla

Configuring your MCC 3100 for BlackBerry32 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Primary MCG 3100 AddressEnter the address of the primary MC

Configuring your MCC 3100 for BlackBerryNortel Mobile Communication Client 3100 for BlackBerry User Guide 335. After entering all of the para

Configuring your MCC 3100 for BlackBerry34 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Note 1: The next time you start MCC 3100 for BlackBerry, yo

Configuring your MCC 3100 for BlackBerryNortel Mobile Communication Client 3100 for BlackBerry User Guide 35Configuring your Owner informatio

Configuring your MCC 3100 for BlackBerry36 NN42030-101 MC 3100 3.0 Standard 03.07 June 20093. Select Menu, Save.Mobile Communication Gateway 3100 sett

Configuring your MCC 3100 for BlackBerryNortel Mobile Communication Client 3100 for BlackBerry User Guide 37Primary MCG 3100 AddressEnter the

Configuring your MCC 3100 for BlackBerry38 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Network connectionUse the radio buttons to select a network

Configuring your MCC 3100 for BlackBerryNortel Mobile Communication Client 3100 for BlackBerry User Guide 393. Select Menu, Save.IM/Call sett

Contents4 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Upgrading MCC 3100 for BlackBerry over the air . . . . . . 26Performing an upgrade for a

Configuring your MCC 3100 for BlackBerry40 NN42030-101 MC 3100 3.0 Standard 03.07 June 20092. Complete the fields using the information in the followi

Configuring your MCC 3100 for BlackBerryNortel Mobile Communication Client 3100 for BlackBerry User Guide 413. Select Menu, Save.Buddy settin

Configuring your MCC 3100 for BlackBerry42 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Reviewing and configuring your Buddy settings1. Select Menu

Configuring your MCC 3100 for BlackBerryNortel Mobile Communication Client 3100 for BlackBerry User Guide 433. Select Menu, Save.Note: You ca

Configuring your MCC 3100 for BlackBerry44 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009• Your BlackBerry configurations revert to the factory defa

Configuring your MCC 3100 for BlackBerryNortel Mobile Communication Client 3100 for BlackBerry User Guide 45Restoring the databaseRestoring t

Configuring your MCC 3100 for BlackBerry46 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009

Basic functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 47Basic functionsThis section contains the following topics:

Basic functions48 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Figure 3: Splash screenNote: The first time you start the MCC 3100 for BlackBerry, a

Basic functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 49Note 1: You must exit the application before installing, u

ContentsNortel Mobile Communication Client 3100 for BlackBerry User Guide 5Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Basic functions50 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Logon status messagesStatus messages display as the MCC 3100 attempts to log on to t

Basic functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 51application, see “Starting and exiting the MCC 3100 for Bl

Basic functions52 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Figure 6: Main paneMain pane componentsPhone paneYou access the Phone pane to place

Basic functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 53Voice Mail paneYou use the Voice Mail pane to view new mes

Basic functions54 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009— Offline— Connecting— DisconnectingChanging the Main pane setupTo move a pane upwar

Basic functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 55Accessing panesThe Main pane contains a number of bars tha

Basic functions56 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009• The Quick Key is configured on the MCC 3100 for BlackBerry. It provides one-button

Basic functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 57In focus on BlackBerry Clicking the Quick key causes the P

Basic functions58 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009SEND and END buttonsIf your BlackBerry includes SEND and END buttons, you can use th

Basic functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 59MCG 3100 does not recognize the number, you must manually

Contents6 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Working with Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86Addi

Basic functions60 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 61Advanced functionsThis section contains the following t

Advanced functions62 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009• Direct Outbound• Call-me-FirstDirect Outbound modeIn Direct Outbound mode, you

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 63Figure 8: Call-me-First modeYou can use both call modes

Advanced functions64 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009c. Select Menu, Call <number>.d. Enter a prefix ahead of the number, if one

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 65Figure 10: Dialing a number from the quick dial listCal

Advanced functions66 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Calling from the Buddy listWhen you place a call from the Buddy list, you can sel

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 67Calling from the Search pane1. Navigate to the Search p

Advanced functions68 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Receiving callsAfter you log on, you can receive voice calls from any MCC 3100 fo

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 69If you select the first option, the call is rejected on

WelcomeNortel Mobile Communication Client 3100 for BlackBerry User Guide 7WelcomeThis section contains the following topics:• “Your new Norte

Advanced functions70 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009• Call transfer—Transfer the call to another party: either blind or supervised.•

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 71• To complete a supervised transfer, wait for an answer

Advanced functions72 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009You can move a call from your desktop telephone to the MCC 3100.1. While a call i

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 73You add buddies directly to the MCC 3100 for BlackBerry

Advanced functions74 NN42030-101 MC 3100 3.0 Standard 03.07 June 20094. Select Menu, Save.Your new buddy is added to the local address book.Figure 12:

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 75• Search results pane• Native address bookThis strategy

Advanced functions76 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Note: After importing a buddy, check to see that the contact information is compl

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 77• Request notification when the status of a buddy chang

Advanced functions78 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Your off-hook status is also available with an icon.Figure 14: Viewing the presen

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 794. Optionally, you can begin a communication session by

Welcome8 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009• “Device handoff” on page 71Other changesThe following updates occurred:• Usability enhancem

Advanced functions80 NN42030-101 MC 3100 3.0 Standard 03.07 June 20094. Select the check boxes to associate your buddy with one or more group.5. Selec

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 813. Select Menu, Delete from the menu.4. Click the Delet

Advanced functions82 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Changing your status1. Navigate to the My Status pane.2. Select Menu, Change Opti

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 83• remotely, in the corporate directory maintained by yo

Advanced functions84 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Searching the corporate directoryYou can find contacts by performing a search of

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 85Figure 18: Searching the corporate directoryViewing sea

Advanced functions86 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Figure 19: Search details paneWorking with GroupsYou can associate similar buddie

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 87Figure 20: Adding a new group to the local address book

Advanced functions88 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009The group is deleted from the address book. Buddies contained within it are reass

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 8910. The system calls the buddies you selected at their

WelcomeNortel Mobile Communication Client 3100 for BlackBerry User Guide 9November 2008Standard 03.03. This document is issued to support Nor

Advanced functions90 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Joining an instant conference that is in progressJoin an instant conference that

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 91Manage an Instant Conference with the DialpadThe instan

Advanced functions92 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009*3 Enables user numbers to be dialed mid-call.The instant conference initiator ca

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 93Managing the instant conference historyThe MCC 3100 for

Advanced functions94 NN42030-101 MC 3100 3.0 Standard 03.07 June 20091. Navigate to the Instant Conference pane.2. Scroll through the list and highlig

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 95A tone is heard each time a person joins the instant co

Advanced functions96 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009• Type your message in the Message field. Limit the message to a maximum of 160 c

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 97• The MCC 3100 for BlackBerry IM Alert parameter contro

Advanced functions98 NN42030-101 MC 3100 3.0 Standard 03.07 June 2009Tracking IM SessionsThe IM Sessions pane lists the last fifty messages that you e

Advanced functionsNortel Mobile Communication Client 3100 for BlackBerry User Guide 99— To review the messages that you exchange, scroll down