Avaya Mobile Communication Client 3100 for BlackBerry Guide de l'utilisateur

Nortel Mobile Communication 3100 Series PortfolioNortel Mobile Communication Client 3100 for BlackBerryUser GuideTitle page

Introduction10• Use the following call modes:— Direct Outbound: This is the basic mode. You can initiate calls directly from your BlackBerry to other

Introduction11System and network requirementsThe MCC 3100 for BlackBerry has the following system requirements.Important Notice:Users are advised to s

Introduction12A zipped file contains the MCC 3100 software and documentation. Extract the contents of this file to a folder on your computer before yo

Introduction13Sample CalculationUsing the following assumption for a MCC3100 user:— 5 logon or logout attempts per day.— 3 calls per hour (2 inbound,

Introduction14Server specificationThe corporate network requires a minimum of one CS 1000 to support MCC 3100.The corporate network must have an MCG 3

MCC 3100 configuration15MCC 3100 configurationThis section contains the following topics:• “Initial programming” on page 15• "System settings&quo

MCC 3100 configuration16Figure 1: System SettingsNote: If the Main screen appears, then your basic settings are already programmed, and you can start

MCC 3100 configuration17Figure 2: Preferences9. In the Mobile Contact: field, enter the cell telephone number for your BlackBerry.10. From the menu, s

MCC 3100 configuration18Figure 3: Outgoing Call Service DN structureConsult your system administrator to obtain your Outgoing Call Service DN and othe

MCC 3100 configuration194. From the menu, select Save.You are logged on and the Main screen appears.Personal preferencesUse the Preferences screen to

MCC 3100 configuration20your mobile telephone number on this screen after you perform the steps in “Initial programming” on page 15.Programming your p

MCC 3100 configuration21Mobile Contact Default PrefixSelect the mobile telephone default call prefix. Options include:•Use No Prefix• Local Prefix• Lo

MCC 3100 configuration22Only the MCC 3100 uses the information you enter on the Preferences screen. No information is uploaded to any other applicatio

MCC 3100 configuration23— Call Screening Disabled-When you receive an incoming call, the MCC 3100 allows you to only accept calls on your BlackBerry.—

MCC 3100 configuration245. Select RMS Databases in the Devices Databases pane.6. Click the left arrow button to copy RMS Databases to the Desktop File

Basic functions25Basic functionsThis section contains the following topics:• “Starting and exiting the MCC 3100 application” on page 25• “Logging on a

Basic functions26Logging on and logging offTo log on or log off the MCC 3100, perform the following steps:1. Go to the main MCC 3100 screen.2. Press t

Basic functions27Figure 5: Main screenStatus panelThe Status panel indicates your current status on the network. For example, if Connected appears, th

Basic functions28• (VM) if you have new voice mail messages• an asterisk (*) if you registered with the secondary Mobile Communication Gateway 3100Rec

Basic functions29Navigating screensUse the trackwheel or trackball to scroll in screens, menus, and to highlight, select, or click items. Use the esca

Revision history3Revision historyNovember 2007Standard 01.04. This document is up-issued to contain cellular data usage information.November 2007Stand

Basic functions30Figure 7: Preview panelsYou can scroll through the preview panel, highlight an entry, and then run a menu command.To exit the preview

Basic functions31Note: Some devices may not offer full range of shortcut keys.Table 5: Shortcut keysScreen Key ActionLogs t Go to top of list.b Go to

Basic functions32Accessing HelpThe MCC 3100 includes embedded, context-sensitive help for the following topics:• Log: describes the log icons• Abbrevi

Basic functions33Figure 8: Help screen

Basic functions34

Advanced functions35Advanced functionsThis section contains the following topics:• “Friends” on page 35• “Searching the corporate directory” on page 4

Advanced functions36The New Friend screen appears. See “New friend screen” on page 36.Figure 9: New friend screen3. Complete the fields on the Edit Co

Advanced functions37Mobile contact Enter the mobile telephone number of your friend. When you call this friend, you choose this number from a list.Hom

Advanced functions38Note: Provide at least one contact location: Extension, Office number, Mobile number, Home number, or Other number.4. After you en

Advanced functions392. Highlight a call record.3. From the menu, select Add to Friends.4. Make changes if needed, and then select Save from the menu.Y

Revision history4

Advanced functions403. From the menu, select Add to Friends - MCC3100.The Confirmation dialog appears and the friend is added to the MCC 3100 local ad

Advanced functions41Figure 10: Edit friend screen4. Edit the friend information as required.5. After you edit a friend, select Save or Save to Device

Advanced functions42To delete a friend from the BlackBerry device address book1. Go to the Main screen.2. From the menu, select Device AddressBook.The

Advanced functions434. From the menu, select Search Now. Your search results appear on the Search Results screen. If you search in both the local and

Advanced functions44MCC 3100 to initiate calls from your desktop telephone, mobile telephone, or home telephone, but the people you call always see th

Advanced functions45When the MCC 3100 is configured for Direct Outbound mode, you can switch from Direct Outbound mode to Call-me-First mode for advan

Advanced functions461. Go to the Main, Logs, Friends or Search Results screen.2. Scroll to a log entry, or click a shortcut key to select a friend.3.

Advanced functions47Advanced callsYou can use Advanced call to:• Use Call-me-First mode to use one device to start the call and another to hold the co

Advanced functions48Figure 15: Place call prefix6. In the Using list, select your contact location, or enter a number.7. If required, select your call

Advanced functions49the MCC 3100 has screening disabled, the call can only be accepted from your BlackBerry. If the MCC 3100 has Mobile Do-Not-Disturb

Contents5ContentsRevision history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Contents . . . . . . . . . . . . . . . .

Advanced functions50GroupsYou can add and manage a group that contain multiple friends, and then initiate conference calls to the group.Adding a group

Advanced functions51Figure 18: Add to group screen3. Select the group you wish to add the friend to.4. From the menu, select Add Now.The friend is add

Advanced functions52Figure 19: Group management screen2. From the Group List, select a group.3. From the menu, select Group Details.The Group Details

Advanced functions53— Clear All to remove all selected friends in a group.— Delete Selected Users to delete the selected friends from the group.— Save

Advanced functions54Initiating a group callWith a group call, you can select a nonmobile contact location for yourself. You can set up the call on you

Advanced functions558. From the menu, select Call.The Group-Call Session screen appears.9. The enterprise telephony system calls you at the contact lo

Advanced functions56•press *9 to stop the helpJoining a group call that is in progressYou can join a group call that is in progress if you selected Jo

Advanced functions57Notification profilesNotification profiles alert you of incoming calls, messages, and other events. Five preset notification profi

Advanced functions58Logging EventsThe MCC 3100 retains a record of your recent communication sessions. The following events are logged:• Incoming call

Advanced functions59The Recent preview panel displays up to 10 friends that you recently communicated with.2. Optionally, select an entry and select a

Contents6Friends link and preview panel . . . . . . . . . . . . . . . . . . . . . 28Groups link . . . . . . . . . . . . . . . . . . . . . . . . . .

Advanced functions60Figure 24: Call iconsFor group call icon explanations, see "Group call icons" on page 60.Figure 25: Group call iconsFor

Advanced functions61Figure 27: Logs details screenSorting entries on the Logs screenYou can sort items in the Logs screen by the name of the individua

Advanced functions621. Go to the Logs screen.2. From the menu, select Delete All.3. Select Yes or Cancel in response to the prompt.If you selected Yes

Advanced functions63Note: You must use the BlackBerry telephone application to generate DTMF tones.You can also call voice mail from the Recent previe

Advanced functions64

Software installation65Software installationThis section contains the following:• “Installing the MCC 3100 for BlackBerry software” on page 65• “Upgra

Software installation66Optionally, to automatically start MCC 3100 on your BlackBerry, you need to install the following files:— MCC3100Starter-BB.alx

Software installation67Figure 28: Application loader wizard file selection7. Click Add.8. Browse to the folder with the extracted MCC 3100 files.9. Se

Software installation68Figure 29: Application loader wizard add applications10. Confirm that the applications are checked.11. Click Next.12. Click Fin

Software installation69— MCC3100-BB.cod— MCC3100_extension_interface.cod— MCC3100_extension_impl.codOptionally, to automatically start MCC 3100 on you

Contents7Viewing entries on the main screen . . . . . . . . . . . . . . . . . 58Viewing entries on the Logs screen . . . . . . . . . . . . . . . .

Software installation70application, clear the database the first time you run the upgraded application. For details, see “Uninstalling the database” o

Software installation711. Exit the MCC 3100 application if it is running.See “Starting and exiting the MCC 3100 application” on page 25.2. Launch the

Software installation728. Click Finish to remove the MCC 3100 applications.9. After the Application Loader Wizard removes the MCC 3100 applications fr

Acronyms73AcronymsTable 7 lists the acronyms used in this guide.Table 7: AcronymsAcronym Full NameBES Blackberry Enterprise ServerCDMA 1xRTT Code Divi

Acronyms74URI Uniform Resource IdentifierURL Uniform Resource LocatorUSB Universal Serial BusVM Voice MailVPN Virtual Private NetworkWiFi Wireless Fid

Nortel Mobile Communication 3100 Series PortfolioMobile Communication Client 3100 for BlackBerryUser GuideCopyright © 2007 Nortel Networks. All Rights

Contents8

Introduction9IntroductionThis section contains the following topics:• “MCC 3100 features” on page 9• “Before you begin” on page 10• "System and n