Avaya BCM Find Me/Follow Me Manuel d'utilisateur télécharger pdf

Administration

Nortel Business Communications

Manager Find Me/Follow Me

Introduction

Find Me/Follow Me allows simultaneous ringing on up to five different external destinations.

Users and administrators can configure these destination numbers. You can configure Find

Me/Follow Me based on the time and day by configuring schedules. Using Find Me/Follow

Me, you can pick up a call either at your primary extension (your desk phone for example) or

at one of the five external destinations, such as a cell phone, your home phone, or another

phone. When you answer the call at one destination the other alerting calls are disconnected.

By doing this, the Find Me/Follow Me feature reduces the chance of missed calls. You can

then transfer the answered call back and forth between your desk phone and other devices in

your list of Find Me/Follow Me external destinations.

Navigation

• Find Me/Follow Me Fundamentals (page 1)

• Find Me/Follow Me User Configuration (page 3)

• Find Me/Follow Me Operation (page 6)

• Find Me/Follow Me Administration (page 8)

• Troubleshooting (page 11)

Find Me/Follow Me Fundamentals

Find Me/Follow Me allows simultaneous ringing on up to five different external destination

numbers when a call is offered to your desk phone. This feature also allows you to transfer

answered calls between your desk phone and the FindMe/FollowMe destination device you

have selected to transfer the call. Users and administrators can configure these destination

numbers. You can configure Find Me/Follow Me to always ring the specified destination

numbers, or to schedule them to ring based on the time and day. This allows you to answer an

incoming call from any of the specified external destination numbers, and reduces the chance

of missing a call. When you answer the call at one destination the other ringing calls are

disconnected. You can transfer the answered call back and forth between your desk phone and

other devices in your list of Find Me/Follow Me external destination numbers.

In order to use Find Me/Follow Me, you must purchase a Find Me/Follow Me keycode with

the appropriate amount of seats for the number of mailboxes you want to enable.

You can configure schedules and external destination numbers for users, or enable users to

configure them on their own. You can also enable or disable Find Me/Follow Me for a Class of

Service, and configure other options through CallPilot Manager. You can also enable Call

Detail Recording (CDR) records to include Find Me/Follow Me call details through Business

Element Manager.

A maximum of three simultaneous incoming calls received by the primary extension can

receive Find Me/Follow Me treatment. Any incoming calls above the maximum are handled

as normal (for example, sent to voice mail). Inbound calls can come from any source device,

internal or external, including analog trunks (provided that disconnect supervision is

available).

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Résumé du contenu

Page 1 - Manager Find Me/Follow Me

Administration Nortel Business Communications Manager Find Me/Follow MeIntroductionFind Me/Follow Me allows simultaneous ringing on

Page 2 - Feature 960

10 NN40010-678Including Find Me/Follow Me call details in CDR recordsYou can specify if Find Me/Follow Me call details are included in Call Deta

Page 3 - Navigation

11Nortel Business Communications Manager Find Me/Follow Me AdministrationPrerequisites• Find Me/Follow Me authorization codes (up to 300) must b

Page 4 - Adding a schedule

12 NN40010-678• Handoff errors (page 13)• Known issues (page 13)AlarmsThe following table lists Find Me/Follow Me specific alarms and their poss

Page 5

13Nortel Business Communications Manager Find Me/Follow Me AdministrationHandoff errorsThe following table lists errors that can occur during a

Page 6 - Find Me/Follow Me Operation

Page 7 - Disabling Find Me/Follow Me

2 NN40010-678You can configure Find Me/Follow Me to simultaneously ring a maximum of five external destination numbers. Configured external dest

Page 8

3Nortel Business Communications Manager Find Me/Follow Me Administrationstartup of the FM/FM application. In this case the FM/FM tries the next

Page 9

4 NN40010-678Procedure steps1 Launch Callpilot Manager either from Business Element Manager, or by downloading the application from the BCM Web

Page 10 - Procedure steps

5Nortel Business Communications Manager Find Me/Follow Me AdministrationAdding an external destinationYou can configure up to five external dest

Page 11 - Troubleshooting

6 NN40010-67813 When the confirmation box appears, click Ok to proceed, or Cancel to return to the Find Me/Follow Me screen without deleting the

Page 12 - • Known issues (page 13)

7Nortel Business Communications Manager Find Me/Follow Me AdministrationTransferring a call from an external destination number to the primary e

Page 13 - Known issues

8 NN40010-678Note: CallPilot supports two interfaces: Norstar Voice mail and CallPilot.The Find Me/Follow Me feature can be disabled through the

Page 14 - 14

9Nortel Business Communications Manager Find Me/Follow Me Administration• You must have sufficient keycodes for the number of users you want to

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Avaya BCM Find Me/Follow Me Manuel d'utilisateur

Naviguer en ligne ou télécharger Manuel d'utilisateur pour Non Avaya BCM Find Me/Follow Me. Avaya BCM Find Me/Follow Me User's Manual Manuel d'utilisatio

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