Avaya BCM Management Manuel d'utilisateur

Part No. P0609330 3.0October 29, 2004Business Communications ManagerManagement Guide

6 ContentsP0609330 3.0NetIQ AppManager client resource manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 267Network DDE . . . . . .

96 Chapter 2Fault Management SystemP0609330 3.041 - 47 disk, Voice software50 - 51 Voice software52 - 55 Modem59, 61 - 63, 67 - 68 Voice software69 JE

Chapter 2Fault Management System 97Business Communications Manager Management Guide302 BRU, FTMSS, NCM303 BRU, FTMSS304 BRU, FTMSS, VNetManager305 BRU

98 Chapter 2Fault Management SystemP0609330 3.01200, 1204 - 1209 Survivable Remote Gateway1253 UPS2000 mspQoS, Srv, System Status Monitor, UTPS, Voice

Chapter 2Fault Management System 99Business Communications Manager Management Guide5003 NGRPCI5005 mspQoSMP5009 NGRPCI5011 mspQoSMP6005 - 6006, 6009 e

100 Chapter 2Fault Management SystemP0609330 3.0Component ID/SNMP Trap Error interpretationUse the information in this section to interpret the messag

Chapter 2Fault Management System 101Business Communications Manager Management GuideComponent ID alarm descriptionsUse the descriptions in this sectio

102 Chapter 2Fault Management SystemP0609330 3.0AtapiAtapi provides the disk controller IDE (standard) driver for hard drives installed in the BCM.Aut

Chapter 2Fault Management System 103Business Communications Manager Management GuideEvent ID: 258 Message: Shutdown complete.User action: No action re

104 Chapter 2Fault Management SystemP0609330 3.0Trap-type: ErrorLogs: NoneBcmAmp Return to table: Component ID (alarm)/eventSource (trap) summary

Chapter 2Fault Management System 105Business Communications Manager Management GuideBrowserBRUBRU provides the backup and restore utility function on

Contents 7Business Communications Manager Management GuideDECT Alarm monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

106 Chapter 2Fault Management SystemP0609330 3.0Logs: NoneEvent ID: 303 Message: Backup finished with errors. Errors were logged in %DESTINATION_NAME%

Chapter 2Fault Management System 107Business Communications Manager Management GuideLogs: NoneEvent ID: 310 Message: BRU has decreased set watchdog fr

108 Chapter 2Fault Management SystemP0609330 3.0CDRTransferCDRTransfer provides the call detail recording transfer function on the BCM.CDRTransfer) Re

Chapter 2Fault Management System 109Business Communications Manager Management GuideEvent ID: 3088 Message: Can't change to working dir err = %1U

110 Chapter 2Fault Management SystemP0609330 3.0Alarm severity: CriticalTrap-type: ErrorLogs: NoneEvent ID: 3090 Message: Can't transfer file %1

Chapter 2Fault Management System 111Business Communications Manager Management GuidecfsServrcfsServer (Component feature service)Return to table: Comp

112 Chapter 2Fault Management SystemP0609330 3.0Event ID: 114 Message: Verification of System Licensing completed.User action: No action required.Alar

Chapter 2Fault Management System 113Business Communications Manager Management GuideUser action: Specific to Information from component.Alarm severity

114 Chapter 2Fault Management SystemP0609330 3.0CTEDCOMDistributed Components (Microsoft API) provides the components needed for Unified manager.CTE R

Chapter 2Fault Management System 115Business Communications Manager Management GuideEvent ID: 10002Message: Access denied attempting to launch a DCOM

8 ContentsP0609330 3.0Watchdog Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313Us

116 Chapter 2Fault Management SystemP0609330 3.0DECTAlarmsDECTMtceDhcpServerdiskDECTAlarms Return to table: Component ID (alarm)/eventSource (trap) su

Chapter 2Fault Management System 117Business Communications Manager Management GuideDisk provides the hard disk drivers on the BCM.DNSdisk Return to t

118 Chapter 2Fault Management SystemP0609330 3.0Alarm severity: WarningTrap-type: InformationLogs: NoneDNS Return to table: Component ID (alarm)/event

Chapter 2Fault Management System 119Business Communications Manager Management GuideDrWatsonDrWatson provides a debug utility which saves error files.

120 Chapter 2Fault Management SystemP0609330 3.0User action: This happens only if the IP address of a NIC, that is currently selected in the Published

Chapter 2Fault Management System 121Business Communications Manager Management GuideeventLogFTMSSFTMSS provides the core telephony services under the

122 Chapter 2Fault Management SystemP0609330 3.0Event ID: 3 Message: The Service control request handler could not be registered.User action: No actio

Chapter 2Fault Management System 123Business Communications Manager Management GuideLogs: NoneEvent ID: 321 Message: Could not open map file: '%s

124 Chapter 2Fault Management SystemP0609330 3.0HotDeskingHotDesking Return to table: Component ID (alarm)/eventSource (trap) summaryReturn to table:

Chapter 2Fault Management System 125Business Communications Manager Management GuideUser action: No action required.Alarm severity: CriticalTrap-type:

Contents 9Business Communications Manager Management GuideChapter 6Performance Management . . . . . . . . . . . . . . . . . . . . . . . . . . . .

126 Chapter 2Fault Management SystemP0609330 3.0Inventory ServiceIPRIP2IPRIP2 provides the routing information protocol (RIP) v2 component for BCM rou

Chapter 2Fault Management System 127Business Communications Manager Management GuideTrap-type: ErrorLogs: NoneIPRIP2 Return to table: Component ID (al

128 Chapter 2Fault Management SystemP0609330 3.0IPSecIKEIPSecIKE(Internet protocol security - Internet key exchange)Return to table: Component ID (ala

Chapter 2Fault Management System 129Business Communications Manager Management GuideEvent ID: 9 Message: PFS required on <local IP Addr> but not

130 Chapter 2Fault Management SystemP0609330 3.0Alarm severity: MinorTrap-type: WarningLogs: NoneEvent ID: 16 Message: Unprotected Delete message on &

Chapter 2Fault Management System 131Business Communications Manager Management GuideEvent ID: 22 Message: Established IPsec SAs on <local IP Addr&g

132 Chapter 2Fault Management SystemP0609330 3.0User action: No action required.Alarm severity: MinorTrap-type: WarningLogs: NoneEvent ID: 29 Message:

Chapter 2Fault Management System 133Business Communications Manager Management GuideLogs: NoneEvent ID: 35 Message: BCM interface that IPSec client is

134 Chapter 2Fault Management SystemP0609330 3.0IPXRouterManagerIVRIPXRoutManager Return to table: Component ID (alarm)/eventSource (trap) summaryRetu

Chapter 2Fault Management System 135Business Communications Manager Management GuideIVR(bim) User action: Inspect reason for failure and take appropri

10 ContentsP0609330 3.0Field descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377Enab

136 Chapter 2Fault Management SystemP0609330 3.0JETJoint Engine Technology (JET) provides the JET database driver for BCM. The database engine used in

Chapter 2Fault Management System 137Business Communications Manager Management GuideEvent ID: 7 Message: Could not locate the device object for one or

138 Chapter 2Fault Management SystemP0609330 3.0LLNailMGSKbdclass Return to table:Service: NoneEvent ID: 8001 Message: UTWAN: 2% channel(s) configured

Chapter 2Fault Management System 139Business Communications Manager Management GuideEvent ID: 1002 Message: Mgs: Initialization complete (max=<x>

140 Chapter 2Fault Management SystemP0609330 3.0Alarm severity: MinorTrap-type: WarningLogs: NoneComments: There was a problem establishing a call.Eve

Chapter 2Fault Management System 141Business Communications Manager Management GuideLogs: NoneComments: A fatal error was reported by an MGS component

142 Chapter 2Fault Management SystemP0609330 3.0Logs: NoneComments: NNU failed to start the MGS as a service. This is not an MGS issue.Event ID: 3092

Chapter 2Fault Management System 143Business Communications Manager Management GuideModemModem provides the modem driver resource.MPSMPS is the media

144 Chapter 2Fault Management SystemP0609330 3.0Event ID: 2002 Message: *WARNING** Unable to stop serviceUser action: Contact customer supportAlarm se

Chapter 2Fault Management System 145Business Communications Manager Management GuideUser action: Restart system; contact customer supportAlarm severit

Contents 11Business Communications Manager Management GuideReport File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

146 Chapter 2Fault Management SystemP0609330 3.0MSPAlarmServiceMSPAlarmService translates events into SNMP traps.mspQoSMspQoS provides the Quality of

Chapter 2Fault Management System 147Business Communications Manager Management GuideComments: System is low on memory and cannot allocated resources i

148 Chapter 2Fault Management SystemP0609330 3.0Event ID: 4028 Message: Unable to read "PortTable" registry entry for device %2. The default

Chapter 2Fault Management System 149Business Communications Manager Management GuideEvent ID: 4039 Message: Terminating logging thread. Logging will n

150 Chapter 2Fault Management SystemP0609330 3.0Event ID: 4046 Message: %2: Processing more than one fragmented H.225 setup message.User action: No ac

Chapter 2Fault Management System 151Business Communications Manager Management GuideEvent ID: 4052 Message: SIP Firewall Failure. %2: %3.User action:

152 Chapter 2Fault Management SystemP0609330 3.0Logs: NoneComments: Could not get Information from one of the network interface drivers.Event ID: 9001

Chapter 2Fault Management System 153Business Communications Manager Management GuideNCMNCM provides the Network Configuration Manager component.NetBTN

154 Chapter 2Fault Management SystemP0609330 3.0networks.NetIQccmNetIQccm provides the NetIQ connection manager.NetBT Return to table: Component ID (a

Chapter 2Fault Management System 155Business Communications Manager Management GuideTrap-type: InformationLogs: NoneEvent ID: 264 Message: NetIQ ADMIN

12 ContentsP0609330 3.0Using the SSH client to access the text-based interface . . . . . . . . . . . . . . . . . . . . . . 429Manually activating T

156 Chapter 2Fault Management SystemP0609330 3.0NetIQmcNetIQmc provides the NetIQ connection manager.NetIQObjMgrNetIQObjMgr provides the NetIQ object

Chapter 2Fault Management System 157Business Communications Manager Management GuideNetLinkManagerNetLogonNGRPCINGRPCI provides the network card (PCI)

158 Chapter 2Fault Management SystemP0609330 3.0User action: Please make sure the LAN cards inside BCM is connected properly.Alarm severity: MinorTrap

Chapter 2Fault Management System 159Business Communications Manager Management GuideNnuNSACDNwRdrNNU (Nortel Networks Utilities)Return to table: Compo

160 Chapter 2Fault Management SystemP0609330 3.0OSPFMibOSPFMib provides the (open shortest path OSPF MIB) component. OSPF is a routing protocol that d

Chapter 2Fault Management System 161Business Communications Manager Management GuideEvent ID: 1008 Message: The Open Procedure for service "RasRa

162 Chapter 2Fault Management SystemP0609330 3.0Policy Servicesqos_flt_initRdrPolicy Services Return to table: Component ID (alarm)/eventSource (trap)

Chapter 2Fault Management System 163Business Communications Manager Management GuideRdr (Redirector) provides the Microsoft API component on the BCM.R

164 Chapter 2Fault Management SystemP0609330 3.0Logs: NoneComments: Backup configuration data using BRU, re-ghost the hard disk with the image of the

Chapter 2Fault Management System 165Business Communications Manager Management GuideUser action: Contact Nortel Network's support team.Alarm seve

Contents 13Business Communications Manager Management GuidePerforming a system startup and warm reset . . . . . . . . . . . . . . . . . . . . . .

166 Chapter 2Fault Management SystemP0609330 3.0SAMSAM (secure access module) provides managed user/file security.Save DumpSave dump is a debug utilit

Chapter 2Fault Management System 167Business Communications Manager Management GuideAlarm severity: WarningTrap-type: Success / AuditLogs: NoneEvent I

168 Chapter 2Fault Management SystemP0609330 3.0Event ID: 577 Message: Privileged Service Called: Server: NT Local Security Authority / Authentication

Chapter 2Fault Management System 169Business Communications Manager Management GuideEvent ID: 633 Message: Global Group Member Removed: Member: <me

170 Chapter 2Fault Management SystemP0609330 3.0SerialSerial provides the serial port driver on the BCM.Service Control ManagerSerial Return to table:

Chapter 2Fault Management System 171Business Communications Manager Management GuideEvent ID: 7000 Message: The Voice Net QoS Monitor service failed t

172 Chapter 2Fault Management SystemP0609330 3.0Event ID: 7001 Message: The Message Trace Tool service depends on the Media Services Manager service w

Chapter 2Fault Management System 173Business Communications Manager Management GuideAlarm severity: CriticalTrap-type: ErrorLogs: NoneService: VoiceCT

174 Chapter 2Fault Management SystemP0609330 3.0Event ID: 7023 Message: The Call Detail Recording service terminated.User action: Contact your local s

Chapter 2Fault Management System 175Business Communications Manager Management GuideService: Plug and play, Remote access connection managerComments:

14 ContentsP0609330 3.0Moving telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465General

176 Chapter 2Fault Management SystemP0609330 3.0SNMPSNMP Trap AgentSrvRelates to the server service on BCM. The Server service acts as the key to all

Chapter 2Fault Management System 177Business Communications Manager Management GuideEvent ID: 2000 Message: The server's call to a system service

178 Chapter 2Fault Management SystemP0609330 3.0SSH Secure Shell ServerSurvivable Remote GatewaySSH Secure shell serverReturn to table: Component ID (

Chapter 2Fault Management System 179Business Communications Manager Management GuideEvent ID: 1207 Message: DN:XXXX, Normal Mode – Redirected to Main

180 Chapter 2Fault Management SystemP0609330 3.0User action: Indicates configuration problem.Alarm severity: MinorTrap-type: WarningLogs: NoneEvent ID

Chapter 2Fault Management System 181Business Communications Manager Management GuideTrap-type: ErrorLogs: NoneSurvivable remote gatewayReturn to table

182 Chapter 2Fault Management SystemP0609330 3.0System Status MonitorSystem Status MonitorReturn to table: Component ID (alarm)/eventSource (trap) sum

Chapter 2Fault Management System 183Business Communications Manager Management GuideEvent ID: 1005 Message: 1. %Power Value% Power Recovered. 2. Power

184 Chapter 2Fault Management SystemP0609330 3.0User action: No action required.Alarm severity: WarningTrap-type: InformationLogs: NoneComments: CPU L

Chapter 2Fault Management System 185Business Communications Manager Management GuideTrap-type: InformationLogs: NoneComments: Temperature Recovery Inf

15Business Communications Manager Management GuideFiguresFigure 1 Acrobat Reader display setup selections . . . . . . . . . . . . . . . . . . . . . .

186 Chapter 2Fault Management SystemP0609330 3.0Event ID: 2005 Message: 1. %#% Bytes Total/sec greater than 25% of LAN/WAN %#% speed 2. Failed to get

Chapter 2Fault Management System 187Business Communications Manager Management GuideTrap-type: ErrorLogs: NoneComments: A process has reported to the

188 Chapter 2Fault Management SystemP0609330 3.0Logs: NoneComments: Upon SSM initialization the sanity Information could not be retrieved from the reg

Chapter 2Fault Management System 189Business Communications Manager Management GuideLogs: NoneComments: 1. SSM Failed to detect the device. 2. PCI Dev

190 Chapter 2Fault Management SystemP0609330 3.0Comments: CPU Temperature Above Tolerance 100 °C for more than two Minutes, SSM shutting down the powe

Chapter 2Fault Management System 191Business Communications Manager Management GuideTcpipTlntSvrToneSrvrTcpip Return to table: Component ID (alarm)/ev

192 Chapter 2Fault Management SystemP0609330 3.0ToneSrvr provides the music on hold server application for BCM.UPSToneSvr Return to table: Component I

Chapter 2Fault Management System 193Business Communications Manager Management GuideLogs: NoneEvent ID: 1002 Message: Communication EstablishedUser ac

194 Chapter 2Fault Management SystemP0609330 3.0User action: No action required.Alarm severity: WarningTrap-type: InformationLogs: NoneEvent ID: 1034

Chapter 2Fault Management System 195Business Communications Manager Management GuideEvent ID: 1253 Message: Self-test at UPS passedUser action: No act

2P0609330 3.0Copyright © 2004 Nortel NetworksAll rights reserved. May, 2004.The information in this document is subject to change without notice. The

16P0609330 3.0Figure 41 Archlog schedule screen (page 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327Figure 42 Archlog vie

196 Chapter 2Fault Management SystemP0609330 3.0Alarm severity: WarningTrap-type: InformationLogs: NoneEvent ID: 100500 Message: Administrative shutdo

Chapter 2Fault Management System 197Business Communications Manager Management GuideEvent ID: 101300 Message: UPS overload condition solvedUser action

198 Chapter 2Fault Management SystemP0609330 3.0Event ID: 103500 Message: Main Intelligence module OKUser action: No action required.Alarm severity: W

Chapter 2Fault Management System 199Business Communications Manager Management GuideTrap-type: InformationLogs: NoneEvent ID: 200001 Message: UPS on b

200 Chapter 2Fault Management SystemP0609330 3.0Event ID: 200200 Message: UPS enabling SmartBoostUser action: If this event occurs frequently, decreas

Chapter 2Fault Management System 201Business Communications Manager Management GuideUser action: If this event occurs frequently, increase the High Tr

202 Chapter 2Fault Management SystemP0609330 3.0Trap-type: WarningLogs: NoneEvent ID: 203500 Message: Redundant intelligence module failedUser action:

Chapter 2Fault Management System 203Business Communications Manager Management GuideEvent ID: 300200 Message: UPS self-test failedUser action: Run ano

204 Chapter 2Fault Management SystemP0609330 3.0Event ID: 300206 Message: User-initiated self-test failed: Invalid testUser action: Run another self-t

Chapter 2Fault Management System 205Business Communications Manager Management GuideEvent ID: 301301 Message: UPS battery charger failureUser action:

57Business Communications Manager Management GuideTablesTable 1 Business Communications Manager Management User Guide organization . . 18Table 2 Navi

206 Chapter 2Fault Management SystemP0609330 3.0User action: Replace all faulty batteries. To order replacement batteries, see the following Web page.

Chapter 2Fault Management System 207Business Communications Manager Management GuideUTPSUTPS Return to table: Component ID (alarm)/eventSource (trap)

208 Chapter 2Fault Management SystemP0609330 3.0User action: If the voice watchdog service is NOT running, you will need to restart the UTPS service.A

Chapter 2Fault Management System 209Business Communications Manager Management GuideLogs: NoneComments: All UTPS events written to the NT event log ar

210 Chapter 2Fault Management SystemP0609330 3.0VBMainVNC ServiceVNetManagerVNetManager provides the management interface for the VoIP gateway.VBMain(

Chapter 2Fault Management System 211Business Communications Manager Management GuideTrap-type: InformationLogs: NoneEvent ID: 304 Message: Voice Net M

212 Chapter 2Fault Management SystemP0609330 3.0VNetQosMonitorVNetVoIPGtwyVNetQosMonitor Return to table: Component ID (alarm)/eventSource (trap) summ

Chapter 2Fault Management System 213Business Communications Manager Management GuideUser action: No action requiredAlarm severity: WarningTrap-type: I

214 Chapter 2Fault Management SystemP0609330 3.0Event ID: 131 Message: Dropped connected call from DN X to DN Y. Incompatible codecs or insufficient m

Chapter 2Fault Management System 215Business Communications Manager Management GuideVoice CTEVoiceCTE Return to table: Component ID (alarm)/eventSourc

58P0609330 3.0Table 40 Scheduled backup job information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394Table 41 User Manager

216 Chapter 2Fault Management SystemP0609330 3.0Alarm severity: CriticalTrap-type: ErrorLogs: NoneComments: Most likely an installation problem.Event

Chapter 2Fault Management System 217Business Communications Manager Management GuideUser action: “Error 0x003. Please collect the files CteDiag.log an

218 Chapter 2Fault Management SystemP0609330 3.0Comments: MSC communication error (reset). CTE responds by sending it’s apps a shutdown event with the

Chapter 2Fault Management System 219Business Communications Manager Management GuideVoice softwareVoice software Return to table: Component ID (alarm)

220 Chapter 2Fault Management SystemP0609330 3.0Logs: MSC event 881, Sev=?, Cat=FEvent ID: 24 Message: Etiquette: There is insufficient data to captur

Chapter 2Fault Management System 221Business Communications Manager Management GuideEvent ID: 37 Message: Protocol or country profile download failure

222 Chapter 2Fault Management SystemP0609330 3.0Event ID: 43 Message: The long term alarm threshold has been surpassed in DTCM %1 for the detection of

Chapter 2Fault Management System 223Business Communications Manager Management GuideEvent ID: 47 Message: The long term alarm threshold has been surpa

224 Chapter 2Fault Management SystemP0609330 3.0Event ID: 53 Message: Radio %1 has been removed from service due to an error. An accompanying Event me

Chapter 2Fault Management System 225Business Communications Manager Management GuideEvent ID: 63 Message: There are no more DTMF receivers that can be

17Business Communications Manager Management GuidePrefaceThe Business Communications Manager Management Guide describes how to manage, maintain and su

226 Chapter 2Fault Management SystemP0609330 3.0Logs: MSC event 369, Sev=P6, Cat=FEvent ID: 80 Message: An alarm generated by a server application. Us

Chapter 2Fault Management System 227Business Communications Manager Management GuideTrap-type: ErrorLogs: NoneEvent ID: 88 Message: An alarm generated

228 Chapter 2Fault Management SystemP0609330 3.0Alarm severity: CriticalTrap-type: ErrorLogs: NoneEvent ID: 96 Message: An alarm generated by a server

Chapter 2Fault Management System 229Business Communications Manager Management GuideAlarm severity: CriticalTrap-type: ErrorLogs: NoneEvent ID: 200 Me

230 Chapter 2Fault Management SystemP0609330 3.0Event ID: 226 Message: Call Server backup failed. Customer should contact installer to get the SP even

Chapter 2Fault Management System 231Business Communications Manager Management GuideUser action: Check the trunk interface with the network to determi

232 Chapter 2Fault Management SystemP0609330 3.0Event ID: 324 Message: This event is generated when the short-term alarm threshold has been surpassed

Chapter 2Fault Management System 233Business Communications Manager Management GuideEvent ID: 329 Message: This event is generated when the short-term

234 Chapter 2Fault Management SystemP0609330 3.0Event ID: 334 Message: This event is generated when the short-term alarm threshold has been surpassed

Chapter 2Fault Management System 235Business Communications Manager Management GuideUser action: Verify that all types of attached peripherals initial

18 PrefaceP0609330 3.0Table 1 Business Communications Manager Management User Guide organizationSymbols used in this guideThis guide uses these symb

236 Chapter 2Fault Management SystemP0609330 3.0User action: Determine reason for event and resolve.Alarm severity: MinorTrap-type: WarningLogs: MSC e

Chapter 2Fault Management System 237Business Communications Manager Management GuideVoiceCTIVoiceCTI Return to table: Component ID (alarm)/eventSource

238 Chapter 2Fault Management SystemP0609330 3.0Alarm severity: WarningTrap-type: InformationLogs: NoneComments: This typically occurs immediately aft

Chapter 2Fault Management System 239Business Communications Manager Management GuideVoiceManagementSubsystemVoiceMSCServiceVoice Management SubsystemR

240 Chapter 2Fault Management SystemP0609330 3.0Event ID: 257 Message: !* StartD1Channels: we were told to shutdown the KSU User action: This no longe

Chapter 2Fault Management System 241Business Communications Manager Management GuideVoIPSipGatewayVoiceRecord Return to table: Component ID (alarm)/ev

242 Chapter 2Fault Management SystemP0609330 3.0Trap-type: ErrorLogs: NoneEvent ID: 123 Message: Keycode applied for unknown feature.User action: Keyc

Chapter 2Fault Management System 243Business Communications Manager Management GuideVoiceRecordVoiceTimeSynchVoiceRecord Return to table: Component ID

244 Chapter 2Fault Management SystemP0609330 3.0Event ID: 1001 Message: No Time Adjustment: "Seconds" seconds > min of "Seconds"

Chapter 2Fault Management System 245Business Communications Manager Management GuideVoiceWatchdogVoiceWatchdog Return to table: Component ID (alarm)/e

Preface 19Business Communications Manager Management GuideDisplay TipsYou can best use and read this publication from your computer monitor. Use your

246 Chapter 2Fault Management SystemP0609330 3.0Logs: NoneEvent ID: 1005 Message: %Service Name% was manually restarted and Watchdog is monitoring it

Chapter 2Fault Management System 247Business Communications Manager Management GuideUser action: Start this service manually. If unable to resolve the

248 Chapter 2Fault Management SystemP0609330 3.0WinsWINSCTRSWINSCTRS provides WINS server statistics.WorkstationWins Return to table: Component ID (al

Chapter 2Fault Management System 249Business Communications Manager Management GuideTrap-type: ErrorLogs: NoneWINSCTRS Return to table: Component ID (

250 Chapter 2Fault Management SystemP0609330 3.0Events that cause a system restartSome events cause an automatic system restart. If the system follows

251Business Communications Manager Management GuideChapter 3Service Management SystemThis section describes service manager capabilities in Unified Ma

252 Chapter 3Service Management SystemP0609330 3.02 On the Unified Manager navigation tree click Diagnostics and click the Service Manager heading.The

Chapter 3Service Management System 253Business Communications Manager Management GuideFigure 30 Modify services selectionFigure 31 Services list d

254 Chapter 3Service Management SystemP0609330 3.0• Manual service activation normally requires user intervention to start the service after system bo

Chapter 3Service Management System 255Business Communications Manager Management GuideAccessing services and driver status reportsYou generate reports

20 PrefaceP0609330 3.0Figure 1 Acrobat Reader display setup selectionsText conventionsThis guide uses these text conventions:bold Courier text Indic

256 Chapter 3Service Management SystemP0609330 3.0Figure 32 Product maintenance and support page - Maintenance tools5 From the Troubleshooting row s

Chapter 3Service Management System 257Business Communications Manager Management GuideFigure 33 Services and drivers listService DefinitionsThe desc

258 Chapter 3Service Management SystemP0609330 3.0Service definition propertiesEach service definition describes the properties and corresponding even

Chapter 3Service Management System 259Business Communications Manager Management GuideSelect a display name from the table to display the full service

260 Chapter 3Service Management SystemP0609330 3.0AlerterPlug and play (PlugPlay) Running/Automatic Windows internet name service (Wins)Stopped/Manual

Chapter 3Service Management System 261Business Communications Manager Management GuideClipBook serverCOM + Event SystemClipBook server The ClipBook se

262 Chapter 3Service Management SystemP0609330 3.0Computer BrowserEventLogComputer BrowserThe Computer Browser service collects the names of NetBIOS r

Chapter 3Service Management System 263Business Communications Manager Management GuideFirebird Guardian ServiceFirebird ServerEventLog - service struc

264 Chapter 3Service Management SystemP0609330 3.0License logging serviceMessengerLicense logging serviceThe Licence Logging service tracks use of cli

Chapter 3Service Management System 265Business Communications Manager Management GuideMSDTCMSSQLServerMSSQLServerADHelperMSDTC The MSDTC service is a

Preface 21Business Communications Manager Management GuideAcronyms used in this guideThis guide uses these acronyms:API Application Program InterfaceA

266 Chapter 3Service Management SystemP0609330 3.0Multi-dialup managerNetIQ AppManager client communication managerMulti-dialup managerThe Multi-dialu

Chapter 3Service Management System 267Business Communications Manager Management GuideNetIQ AppManager client resource managerNetwork DDENetwork DDE D

268 Chapter 3Service Management SystemP0609330 3.0Net logonNetwork monitor agentService name: NetDDEdsdmDefault status: StoppedDefault startup: Manual

Chapter 3Service Management System 269Business Communications Manager Management GuideNT LM Security support providerNSACDDefault startup: ManualAlarm

270 Chapter 3Service Management SystemP0609330 3.0Plug and playProtected storageDefault startup: AutomaticAlarms: NSACDNSACD - service structurePlug a

Chapter 3Service Management System 271Business Communications Manager Management GuideQos_flt_initRDS self-certifyingProtected storage - service struc

272 Chapter 3Service Management SystemP0609330 3.0Remote access autodial managerRemote access connection managerRemote access autodial managerThe Remo

Chapter 3Service Management System 273Business Communications Manager Management GuideRemote access serverRemote procedure call locatorRemote access s

274 Chapter 3Service Management SystemP0609330 3.0Remote procedure call serviceRemote procedure call serviceThe Remote procedure call (RPC) service en

Chapter 3Service Management System 275Business Communications Manager Management GuideRouting and remote access serviceSerial port managerRouting and

22 PrefaceP0609330 3.0OSPF Open Shortest Path FirstPBX Private Branch Exchange.PCI Peripheral Component Interconnect SlotPDD Partial Double DensityPPP

276 Chapter 3Service Management SystemP0609330 3.0ServerServices MonitorServer The Server service acts as the key to all server-side NetBIOS applicat

Chapter 3Service Management System 277Business Communications Manager Management GuideSpoolerSQLServerAgentSSH Secure Shell 2Spooler The Spooler servi

278 Chapter 3Service Management SystemP0609330 3.0Survivable remote gatewaySystem event notificationSSH Secure Shell 2 - service structureSurvivable r

Chapter 3Service Management System 279Business Communications Manager Management GuideTask schedulerTCP/IP NetBIOS helperSystem event notification - s

280 Chapter 3Service Management SystemP0609330 3.0TomcatUPS - APC Powerchute plusTCP/IP NetBIOS Helper - service structureTomcat The Tomcat service pr

Chapter 3Service Management System 281Business Communications Manager Management GuideUPS Console ToggleVNC serverVoice Licensing servicesUPS Console

282 Chapter 3Service Management SystemP0609330 3.0Windows installerVoice Licensing services - service structureWindows installer The Windows installer

Chapter 3Service Management System 283Business Communications Manager Management GuideWindows internet name serviceWindows managementAlarms: NoneWindo

284 Chapter 3Service Management SystemP0609330 3.0WorkstationWorld wide web publishing serviceWorkstation The Workstation service is needed for commun

Chapter 3Service Management System 285Business Communications Manager Management GuideNortel Networks Configurable ServicesNortel Networks configurabl

Preface 23Business Communications Manager Management GuideHow to get helpYour local distributor provides technical support for your Business Communica

286 Chapter 3Service Management SystemP0609330 3.0Alarm serviceHotDesking (HotDesking) Running/Automatic VBMain (VBMain) Running/AutomaticInventory se

Chapter 3Service Management System 287Business Communications Manager Management GuideBCMUpgradeCall Detail RecordingAlarm service - service structure

288 Chapter 3Service Management SystemP0609330 3.0DoorphoneDECT Alarm monitorCall detail recording - service structureDoorphone The Doorphone service

Chapter 3Service Management System 289Business Communications Manager Management GuideDECT Maintenance consoleService name: DECTAlarmsDefault status:

290 Chapter 3Service Management SystemP0609330 3.0DECT OAMFTP Publishing serviceDECT OAM The DECT administration, maintenance and operations (OAM) man

Chapter 3Service Management System 291Business Communications Manager Management GuideHotDeskingInventory serviceHotDesking The Hotdesking service let

292 Chapter 3Service Management SystemP0609330 3.0IpMusic (BcmAmp)IpMusic (Tone Server)Inventory service - service structureIpMusic The IpMusic (BcmAm

Chapter 3Service Management System 293Business Communications Manager Management GuideIPSecIKE serviceLine monitor serverAlarms: ToneSrvrIpMusic (Tone

294 Chapter 3Service Management SystemP0609330 3.0Media gateway serverLine Monitor Server - service structureMedia gateway serverThe Media gateway ser

Chapter 3Service Management System 295Business Communications Manager Management GuideMedia path serverMedia services managerMedia path server The Med

3Business Communications Manager Management GuideCONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAM

24 PrefaceP0609330 3.0APAC (Asia Pacific)Technical SupportTelephone:+61 388664627Fax:+61 388664644email:[email protected] publica

296 Chapter 3Service Management SystemP0609330 3.0Message trace toolMedia services manager - service structureMessage trace toolThe Message trace tool

Chapter 3Service Management System 297Business Communications Manager Management GuideMicrosoft DHCP serverMicrosoft DNS serverMessage trace tool - se

298 Chapter 3Service Management SystemP0609330 3.0Net link managerNortel Networks IVRMicrosoft DNS server - service structure:Net link manager The Net

Chapter 3Service Management System 299Business Communications Manager Management GuideNortel Networks license servicePolicy serviceDefault startup: Ma

300 Chapter 3Service Management SystemP0609330 3.0PPPoE serviceSNMPPolicy service- service structurePPPoE service The PPPoE (Point to Point Protocol o

Chapter 3Service Management System 301Business Communications Manager Management GuideSNMP Trap serviceSystem status monitorTelephony serviceSNMP Trap

302 Chapter 3Service Management SystemP0609330 3.0TlntsvrUNISTIM Terminal proxy serverDefault status: RunningDefault startup: AutomaticAlarms: NoneTel

Chapter 3Service Management System 303Business Communications Manager Management GuideVBMainVoice CFSService name: UTPSDefault status: RunningDefault

304 Chapter 3Service Management SystemP0609330 3.0Voice CTEVoiceCTIDefault startup: AutomaticAlarms: cfsServrVoice CFS - service structureVoice CTE Co

Chapter 3Service Management System 305Business Communications Manager Management GuideVoice mailService name: VoiceCTIDefault status: RunningDefault s

Preface 25Business Communications Manager Management GuideCall Detail Recording System Administration GuideCall Detail Recording (no keycode required)

306 Chapter 3Service Management SystemP0609330 3.0Voice management subsystemVoice MSC serviceVoice management subsystemThe Voice management subsystem

Chapter 3Service Management System 307Business Communications Manager Management GuideVoice Net QoS monitorVoice MSC service - service structureVoice

308 Chapter 3Service Management SystemP0609330 3.0Voice NNU diagnosticsService name: VoiceNetQoSMonitorDefault status: RunningDefault startup: Automat

Chapter 3Service Management System 309Business Communications Manager Management GuideVoice software alarm monitorVoice NNU diagnostics - service stru

310 Chapter 3Service Management SystemP0609330 3.0Voice time synchVoice WANAlarms: • Voice software• Service Control ManagerVoice software alarm monit

Chapter 3Service Management System 311Business Communications Manager Management GuideVoice watchdogVoIP GatewayVoice WAN - service structure:Voice wa

312 Chapter 3Service Management SystemP0609330 3.0VoIP SIP GatewayVoIP gateway - service structureVoIP SIP GatewayThe Voice over IP SIP Gateway servic

Chapter 3Service Management System 313Business Communications Manager Management GuideWatchdog ServiceThe Watchdog service runs continuously to monito

314 Chapter 3Service Management SystemP0609330 3.0Using Watchdog with Service ManagerUse the Watchdog setting to activate service logging or to delay

315Business Communications Manager Management GuideChapter 4Log ManagementLog Managenent topics• “Business Communications Manager Logs” on page 315• “

26 PrefaceP0609330 3.0

316 Chapter 4Log ManagementP0609330 3.0The System Test Log, System Administration Log, and Network Event log capture all the MSC (core telephony) syst

Chapter 4Log Management 317Business Communications Manager Management GuideErase the log after you correct all faults or ensure that the log items do

318 Chapter 4Log ManagementP0609330 3.0Figure 35 System test log screen4 Record the system test log item on the System administration log sheet. Rep

Chapter 4Log Management 319Business Communications Manager Management GuideErasing the MSC log informationUse the procedure in this section to erase l

320 Chapter 4Log ManagementP0609330 3.0ArchlogsAccess the archlog management system from the Maintenance page. Archlog selections are:• “Report-a-prob

Chapter 4Log Management 321Business Communications Manager Management GuideFigure 37 Report-a-problem input screen3 Type a description of the proble

322 Chapter 4Log ManagementP0609330 3.0Figure 38 Report-a-problem application selection screen (step 2)5 If you select Basic application, select the

Chapter 4Log Management 323Business Communications Manager Management GuideFigure 39 Basic application selection screenThe table Report-a-problem wi

324 Chapter 4Log ManagementP0609330 3.06 If you select Advanced Log File Selection, the Advanced application selection screen appears. Select the appl

Chapter 4Log Management 325Business Communications Manager Management GuideThe table Report-a-problem wizard advanced application selections provides

27Business Communications Manager Management GuideChapter 1Management OverviewThis section is an introduction to the Business Communications Manager n

326 Chapter 4Log ManagementP0609330 3.0Archlog schedulerUse the Archlog scheduler to enter the time to run an archlog batch file job. The scheduling i

Chapter 4Log Management 327Business Communications Manager Management Guide1 On the Unified Manager main page, click the Maintenance icon and log on w

328 Chapter 4Log ManagementP0609330 3.04 Click the Next button to display the next pageof the archlog scheduler.5 Select from a list of applications.

Chapter 4Log Management 329Business Communications Manager Management GuideFigure 42 Archlog viewer screenArchlog settingsYou can use Archlog settin

330 Chapter 4Log ManagementP0609330 3.04 Enable the Archlog Package cleanup process:a From the list box select Yes to enable the archlog cleanup proce

Chapter 4Log Management 331Business Communications Manager Management GuideFigure 43 Archlog configuration screenBrowse logs folderUse the Browse lo

332 Chapter 4Log ManagementP0609330 3.02 In the left frame, under the Archlog heading, click the Browse Logs Folder link.A new browser window opens th

Chapter 4Log Management 333Business Communications Manager Management Guide• SecurityLogYYMMDDhhmm.evsWhere: — YY is the year the log was created— MM

334 Chapter 4Log ManagementP0609330 3.0

335Business Communications Manager Management GuideChapter 5BCM MonitorBCM Monitor topics• “Starting BCM Monitor” on page 335• “Using BCM Monitor to a

28 Chapter 1Management OverviewP0609330 3.0• Managing and allocating IP addresses and domain names, recording and providing remote connectivity to the

336 Chapter 5BCM MonitorP0609330 3.07 From your desktop, move to the folder where you saved the install file and double click the BCMMonitor.exe icon8

Chapter 5BCM Monitor 337Business Communications Manager Management GuideUsing BCM Monitor to analyze your system statusBCM Monitor supports real time

338 Chapter 5BCM MonitorP0609330 3.0BCM Info screenDisplays BCM system hardware, software and IP information. This information is useful for the stati

Chapter 5BCM Monitor 339Business Communications Manager Management GuideMSC (Media Services Card) screen• hardware information about the MSC, includin

340 Chapter 5BCM MonitorP0609330 3.0Voice Ports screenThis screen displays real time information about the configured voice ports. A configured voice

Chapter 5BCM Monitor 341Business Communications Manager Management GuideIP Devices screenThis screen displays information about the call activity of I

342 Chapter 5BCM MonitorP0609330 3.0Real time Protocol over UDP (RTP) session screenRTP session details are provided for each active VoIP session. The

Chapter 5BCM Monitor 343Business Communications Manager Management GuideUniversal ISDN Protocol (UIP) screenThis tab displays monitoring of Universal

344 Chapter 5BCM MonitorP0609330 3.0Line monitor screenThe Line Monitor screen shows the status of the lines on Business Communications Manager.Figure

Chapter 5BCM Monitor 345Business Communications Manager Management GuideUsage indicators screenThis screen displays real time information about the BC

Chapter 1Management Overview 29Business Communications Manager Management GuideNetwork Topology and Management InterfacesBusiness Communications Manag

346 Chapter 5BCM MonitorP0609330 3.0BCM Monitor statistical values (minimum and maximums)BCM Monitor stores the minimum and maximum values for many of

Chapter 5BCM Monitor 347Business Communications Manager Management GuideResetting minimum and maximum valuesWhen you reset the minimum and maximum val

348 Chapter 5BCM MonitorP0609330 3.0system to the filename.Time — This options adds the time that the static snapshot was saved.Date — This options ad

Chapter 5BCM Monitor 349Business Communications Manager Management Guide5 Ensure that all of the BCM Monitor tabs that have information you want inclu

350 Chapter 5BCM MonitorP0609330 3.0

351Business Communications Manager Management GuideChapter 6Performance ManagementThis section has information about managing the performance of the B

352 Chapter 6Performance ManagementP0609330 3.0Unified Manager Performance MonitorThe Unified Manager performance monitor tool provides detailed perfo

Chapter 6Performance Management 353Business Communications Manager Management GuideTo access the System CPU Usage Graph1 On the Unified Manager naviga

354 Chapter 6Performance ManagementP0609330 3.0The Memory Usage Table displays real-time statistical information on computing memory consumption or av

Chapter 6Performance Management 355Business Communications Manager Management GuideResources Performance MonitorWith the system resources performance

30 Chapter 1Management OverviewP0609330 3.0Figure 3 Business Communications Manager enterprise network modelNetwork management physical interfacesBu

356 Chapter 6Performance ManagementP0609330 3.0Accessing the IP Packets graph and tableA packet is the unit of data that is routed between an origin a

Chapter 6Performance Management 357Business Communications Manager Management GuideReceived header errorsInput datagrams discarded due to errors in th

358 Chapter 6Performance ManagementP0609330 3.0Accessing the ICMP Packets graph and tableICMP is a message control and error-reporting protocol betwee

Chapter 6Performance Management 359Business Communications Manager Management GuideReceived parameter problemICMP Parameter Problem messages received.

360 Chapter 6Performance ManagementP0609330 3.0Accessing the UDP Packets graph and tableUser Datagram Protocol (UDP) is a transport layer protocol des

Chapter 6Performance Management 361Business Communications Manager Management GuideAccessing the TCP Packets graph and tableTransport Control Protocol

362 Chapter 6Performance ManagementP0609330 3.0Accessing the LAN performance monitorThis section describes how to access and use the LAN performance m

Chapter 6Performance Management 363Business Communications Manager Management GuideByte total/secRate that bytes are sent and received on the interfac

364 Chapter 6Performance ManagementP0609330 3.0Accessing the WAN performance monitorThis section describes how to access and use the WAN performance m

Chapter 6Performance Management 365Business Communications Manager Management GuideCurrent bandwidthEstimate of the interface's current bandwidth

Chapter 1Management Overview 31Business Communications Manager Management Guide• WAN IP interface: WAN internet access (IP access through the Unified

366 Chapter 6Performance ManagementP0609330 3.0Accessing the Dial Up performance monitorThis section describes how to access and use the Dial Up perfo

Chapter 6Performance Management 367Business Communications Manager Management GuideAccessing the UTWAN performance monitorThis section describes how t

368 Chapter 6Performance ManagementP0609330 3.0Accessing the QoS Graph and TableQoS (Quality of Service), refers to guaranteed throughput level. QoS l

Chapter 6Performance Management 369Business Communications Manager Management GuideAccessing the QoS Queue 1-5 Graph and TableQoS refers to guaranteed

370 Chapter 6Performance ManagementP0609330 3.0Accessing the QoS Queue 6-9 Graph and TableQoS refers to guaranteed throughput level. QoS allows a serv

Chapter 6Performance Management 371Business Communications Manager Management GuideQoS Queue 6-9 counter typesThe QoS 6-9 graph and table selections d

372 Chapter 6Performance ManagementP0609330 3.0SNMP Performance ManagementMIB IIBusiness Communications Manager supports MIB II (RFC1213), providing a

Chapter 6Performance Management 373Business Communications Manager Management GuideMS Windows NT Performance MIBsUse the MS Windows NT Performancs MIB

374 Chapter 6Performance ManagementP0609330 3.0process processprocessTableInstance Name, Processor Time (%), User Time (%), Privileged Time (%), Virtu

375Business Communications Manager Management GuideChapter 7Performance Management Using NetIQThis section has information about the third-party NetIQ

32 Chapter 1Management OverviewP0609330 3.0SNMP Network Management ConceptsYour Business Communications Manager network uses several hardware devices

376 Chapter 7Performance Management Using NetIQP0609330 3.0NetIQ feature overviewFor a centralized NetIQ Vivinet Manager server to monitor the BCM, yo

Chapter 7Performance Management Using NetIQ 377Business Communications Manager Management GuideFigure 53 NetIQ summary tabApplying the NetIQ keycode

378 Chapter 7Performance Management Using NetIQP0609330 3.0Authorized Management Server(s) (comma separated)IP addresses of the NetIQ management serve

Chapter 7Performance Management Using NetIQ 379Business Communications Manager Management GuideEnabling the NetIQ feature1 On the Unified Manager navi

380 Chapter 7Performance Management Using NetIQP0609330 3.0

381Business Communications Manager Management GuideChapter 8System Backup and Restore (BRU)This section has information about how to manage the Busine

382 Chapter 8System Backup and Restore (BRU)P0609330 3.0Volume AdministrationWith BRU you can save information about the most used network targets, ca

Chapter 8System Backup and Restore (BRU) 383Business Communications Manager Management GuideFigure 54 Reboot screen displayAbout buttonUse this to v

384 Chapter 8System Backup and Restore (BRU)P0609330 3.0After you ensure that Business Communications Manager has full access to the desired shared re

Chapter 8System Backup and Restore (BRU) 385Business Communications Manager Management GuideTo schedule a backup, follow the steps to configure a back

Chapter 1Management Overview 33Business Communications Manager Management Guide• SNMP agents: SNMP agent software interfaces and handles interaction b

386 Chapter 8System Backup and Restore (BRU)P0609330 3.0Apache ConfigurationIf you select Apache Configuration in the BCM Component list, configuratio

Chapter 8System Backup and Restore (BRU) 387Business Communications Manager Management GuideDECT OAM (Operations Administration and Maintenance)For in

388 Chapter 8System Backup and Restore (BRU)P0609330 3.0Multimedia Call CenterIf you select Multimedia Call Center in the BCM Component list, configur

Chapter 8System Backup and Restore (BRU) 389Business Communications Manager Management GuideVoice ApplicationThe Voice Applications component in the B

390 Chapter 8System Backup and Restore (BRU)P0609330 3.0TelephonyThe Telephony Backup backs up Telephony Application files. The data is saved to Telep

Chapter 8System Backup and Restore (BRU) 391Business Communications Manager Management GuideSource DriveLocal Drive: To restore Business Communication

392 Chapter 8System Backup and Restore (BRU)P0609330 3.0• Multimedia Call Center• Registry• Unified Manager• Voice Applications• TelephonyApacheThe Ap

Chapter 8System Backup and Restore (BRU) 393Business Communications Manager Management GuideMultimedia Call CenterThe Multimedia Call Center restore r

394 Chapter 8System Backup and Restore (BRU)P0609330 3.0ScheduleThe schedule link on the Main Menu displays the scheduled processes for BRU on the con

Chapter 8System Backup and Restore (BRU) 395Business Communications Manager Management GuideThe report file is displayed on the BRU status window afte

4P0609330 3.0

34 Chapter 1Management OverviewP0609330 3.0• BCM-specific tools and applications• optional tools and applications• third-party tools and applicationsB

396 Chapter 8System Backup and Restore (BRU)P0609330 3.0Accessing BRU1 On The Unified Manager main page click the BRU icon.The BRU screen appears (see

Chapter 8System Backup and Restore (BRU) 397Business Communications Manager Management GuideResetting the BRU screen1 Select the Home link to reset th

398 Chapter 8System Backup and Restore (BRU)P0609330 3.0Modifying a volumeBackup volumes are the locations where you store the backed up settings. Use

Chapter 8System Backup and Restore (BRU) 399Business Communications Manager Management GuidePerforming a backup using BRUA backup saves your Business

400 Chapter 8System Backup and Restore (BRU)P0609330 3.0Figure 56 BRU Volume administration screen display• The Logical Name box displays the name o

Chapter 8System Backup and Restore (BRU) 401Business Communications Manager Management Guide6 On the BRU Report filename entry screen, click the Start

402 Chapter 8System Backup and Restore (BRU)P0609330 3.0Scheduling a backupWith a scheduled backup you perform a backup at the time and date of your c

Chapter 8System Backup and Restore (BRU) 403Business Communications Manager Management Guide7 Select the frequency of the scheduled backup:• Select On

404 Chapter 8System Backup and Restore (BRU)P0609330 3.0Viewing scheduled backups1 On the Unified Manager main page click the BRU icon.The BRU screen

Chapter 8System Backup and Restore (BRU) 405Business Communications Manager Management Guide1 On the Unified Manager main page click the BRU icon.The

Chapter 1Management Overview 35Business Communications Manager Management GuideUnified Manager is the single point for managing all programming for in

406 Chapter 8System Backup and Restore (BRU)P0609330 3.04 Select the volume from which you want to restore the backup.aIf you want to restore the back

407Business Communications Manager Management GuideChapter 9Security ManagementThis section contains information on how to manage security for the Bus

408 Chapter 9Security ManagementP0609330 3.0If you are using Netscape Communicator, set the following parameters:• Enable Java: On• Cached document co

Chapter 9Security Management 409Business Communications Manager Management Guide5 In the Exceptions box, type the IP address of the Business Communica

410 Chapter 9Security ManagementP0609330 3.0Figure 59 Security Alert dialog4 Click Yes.The first page of the Unified Manager appears.Understanding B

Chapter 9Security Management 411Business Communications Manager Management GuideThe self-signed certificate that is included in BCM software enables S

412 Chapter 9Security ManagementP0609330 3.0Figure 61 Maintenance Tools dialog web page5 In the Security row, click the Upload Certificate and Priva

Chapter 9Security Management 413Business Communications Manager Management Guide7 Click the Upload button.Upload messages:• If the upload is successfu

414 Chapter 9Security ManagementP0609330 3.0Security Management ToolsThis section provides information about how you can set up and maintain the acces

Chapter 9Security Management 415Business Communications Manager Management GuideFigure 63 Security and user access headingsSetting the Interface Tim

36 Chapter 1Management OverviewP0609330 3.0Figure 6 Unified Manager main pageConfigureAccess the Unified Manager programming interface for all servi

416 Chapter 9Security ManagementP0609330 3.0Setting system security compatibility levelsUse the Security screen to set authentication, signing, encryp

Chapter 9Security Management 417Business Communications Manager Management Guide3 Click outside the window to save the changes.Managing access passwor

418 Chapter 9Security ManagementP0609330 3.0This section includes information about viewing and configuring the user profiles and groups:• “Viewing Us

Chapter 9Security Management 419Business Communications Manager Management GuideOn the navigation tree click the Management key and the User Manager h

420 Chapter 9Security ManagementP0609330 3.0Adding or modifying a user profileTo add or modify the profile for a single user, follow these steps:1 On

Chapter 9Security Management 421Business Communications Manager Management Guide3 Use this table to determine what information you need to add or chan

422 Chapter 9Security ManagementP0609330 3.04 Click the Save button to save your settings.The new user profile information is added to the User Profil

Chapter 9Security Management 423Business Communications Manager Management GuideFigure 66 User profile for dial-up userDeleting a user profile1 On t

424 Chapter 9Security ManagementP0609330 3.0Adding or modifying a group profileThe access privileges in predefined group profiles control user access

Chapter 9Security Management 425Business Communications Manager Management Guide5 Use this table to determine the user group profile information that

Chapter 1Management Overview 37Business Communications Manager Management GuideFigure 7 Programming WizardsWizardActionQuick StartInitializes the sy

426 Chapter 9Security ManagementP0609330 3.0Adding a Domain User Group profileThe Domain User Group Profile screen displays a table of members of the

Chapter 9Security Management 427Business Communications Manager Management GuideSetting password lockout policyIf you have Lockout Policy enabled, you

428 Chapter 9Security ManagementP0609330 3.0Setting password policyYou can define the system parameters for the passwords that you assign to users by

Chapter 9Security Management 429Business Communications Manager Management GuideUsing the SSH client to access the text-based interfaceSome operations

430 Chapter 9Security ManagementP0609330 3.0Using PuTTY1 Click the shortcut PuTTY icon. The PuTTY Configuration screen appears.Figure 70 PuTTY Confi

Chapter 9Security Management 431Business Communications Manager Management GuideFigure 71 Business Communications Manager Main Menu8 Refer to the sp

432 Chapter 9Security ManagementP0609330 3.0Accessing Unified Manager through the firewallThe Business Communications Manager IP Firewall Filters feat

433Business Communications Manager Management GuideChapter 10Testing, Troubleshooting, and DiagnosticsThis section contains information about diagnosi

434 Chapter 10Testing, Troubleshooting, and DiagnosticsP0609330 3.0• “Testing DTM Modules” on page 439.• “DTM CSU statistics” on page 441For device or

Chapter 10Testing, Troubleshooting, and Diagnostics 435Business Communications Manager Management GuideRefer to Business Communications Manager Instal

38 Chapter 1Management OverviewP0609330 3.0Navigating the wizardsThese are some helpful hints about how the wizards work, and how to use them.• To ope

436 Chapter 10Testing, Troubleshooting, and DiagnosticsP0609330 3.0• In service: flashing green LED indicates that the T1 or PRI trunks are out of ser

Chapter 10Testing, Troubleshooting, and Diagnostics 437Business Communications Manager Management Guide3 Enable the module using the procedure, “Disab

438 Chapter 10Testing, Troubleshooting, and DiagnosticsP0609330 3.0Disabling or enabling a single moduleThis procedure describes the process for enabl

Chapter 10Testing, Troubleshooting, and Diagnostics 439Business Communications Manager Management GuideTesting DTM ModulesYou can run tests on Busines

440 Chapter 10Testing, Troubleshooting, and DiagnosticsP0609330 3.0Payload loopback testThe payload loopback test loops the received information bits

Chapter 10Testing, Troubleshooting, and Diagnostics 441Business Communications Manager Management GuideDTM CSU statisticsEach DTM has an internal chan

442 Chapter 10Testing, Troubleshooting, and DiagnosticsP0609330 3.0A carrier failure alarm (CFA) is a duration of carrier system outage. CFA types rep

Chapter 10Testing, Troubleshooting, and Diagnostics 443Business Communications Manager Management GuideCheck the CSU alarms1 On the navigation tree, c

444 Chapter 10Testing, Troubleshooting, and DiagnosticsP0609330 3.0Check Defects1 On the navigation tree, click the Diagnostics and Trunk Modules keys

Chapter 10Testing, Troubleshooting, and Diagnostics 445Business Communications Manager Management GuideFigure 72 DTE Loopback TestTo begin a DTE Loo

Chapter 1Management Overview 39Business Communications Manager Management Guide• CallPilot• Interactive Voice Response (IVR)• Desktop assistant, i2050

446 Chapter 10Testing, Troubleshooting, and DiagnosticsP0609330 3.09 Click the key of the Bus number assigned to the Data Module.10 Click the Data Mod

Chapter 10Testing, Troubleshooting, and Diagnostics 447Business Communications Manager Management GuideDS30 Loopback testThe DS30 Loopback test forwar

448 Chapter 10Testing, Troubleshooting, and DiagnosticsP0609330 3.0Troubleshooting Telephone ConnectionsThis section provides suggestions for ways of

Chapter 10Testing, Troubleshooting, and Diagnostics 449Business Communications Manager Management Guide6 If there is an add-on device attached to the

450 Chapter 10Testing, Troubleshooting, and DiagnosticsP0609330 3.0Enabling a disabled device1 Identify the device you wish to disable. For informatio

Chapter 10Testing, Troubleshooting, and Diagnostics 451Business Communications Manager Management Guide2 From the Configuration menu, click Warm reset

452 Chapter 10Testing, Troubleshooting, and DiagnosticsP0609330 3.0To add Business Communications Manager to a workgroup1 On the navigation tree, clic

Chapter 10Testing, Troubleshooting, and Diagnostics 453Business Communications Manager Management Guide7 Press the Tab key to save your change.8 Resta

454 Chapter 10Testing, Troubleshooting, and DiagnosticsP0609330 3.0• “Link Status” on page 463• “Metrics” on page 464For information on physically mov

Chapter 10Testing, Troubleshooting, and Diagnostics 455Business Communications Manager Management GuideDisabling a moduleYou must disable a module bef

40 Chapter 1Management OverviewP0609330 3.0DocumentationClick the Documentation button to find the information you require to help you understand and

456 Chapter 10Testing, Troubleshooting, and DiagnosticsP0609330 3.0This table lists some of the device types that can appear in the Business Communica

Chapter 10Testing, Troubleshooting, and Diagnostics 457Business Communications Manager Management GuideTo enablie a disabled device1 Identify the devi

458 Chapter 10Testing, Troubleshooting, and DiagnosticsP0609330 3.0Line loopback testThe line loopback test loops the full 1.544 Mbps signal received

Chapter 10Testing, Troubleshooting, and Diagnostics 459Business Communications Manager Management Guide3 Click the Loopback Tests heading.The Configur

460 Chapter 10Testing, Troubleshooting, and DiagnosticsP0609330 3.0Message monitoring1 Click the Diagnostics, MSC, and Debug keys, and click the Messa

Chapter 10Testing, Troubleshooting, and Diagnostics 461Business Communications Manager Management Guide• the number of milliseconds of short term alar

462 Chapter 10Testing, Troubleshooting, and DiagnosticsP0609330 3.06 Click the 24-hour summary heading for an overall summary of the previous 24 hours

Chapter 10Testing, Troubleshooting, and Diagnostics 463Business Communications Manager Management Guide3 Click the CSU Statistics and Alarm statistics

464 Chapter 10Testing, Troubleshooting, and DiagnosticsP0609330 3.0MetricsThese usage metrics are available:CbC limit metricsYou can view statistical

Chapter 10Testing, Troubleshooting, and Diagnostics 465Business Communications Manager Management GuideMoving telephonesYou can move a Business Commun

Chapter 1Management Overview 41Business Communications Manager Management GuideTable 2 Navigation tree menu functionsHeading ProgrammingSystem Provi

466 Chapter 10Testing, Troubleshooting, and DiagnosticsP0609330 3.0General Diagnostic ActivitiesUse the information in this section to monitor and dia

Chapter 10Testing, Troubleshooting, and Diagnostics 467Business Communications Manager Management GuideTo enter the System Status Monitor frm Unified

468 Chapter 10Testing, Troubleshooting, and DiagnosticsP0609330 3.0Figure 74 System Status Monitor LED (SSM) Settings record screenUsing the system

Chapter 10Testing, Troubleshooting, and Diagnostics 469Business Communications Manager Management GuideWhat system status LEDs indicate• Power status

470 Chapter 10Testing, Troubleshooting, and DiagnosticsP0609330 3.0Figure 75 Business communication manager base function tray system status display

Chapter 10Testing, Troubleshooting, and Diagnostics 471Business Communications Manager Management Guide5 When the Initialization screen appears, enter

472 Chapter 10Testing, Troubleshooting, and DiagnosticsP0609330 3.0Figure 77 Disk Mirroring Settings screen2 On this screen, you can change three of

Chapter 10Testing, Troubleshooting, and Diagnostics 473Business Communications Manager Management GuideFigure 78 Disk Mirror Status screenEmergency

474 Chapter 10Testing, Troubleshooting, and DiagnosticsP0609330 3.0ATA 2 does not functionIf the Business Communications Manager ATA 2 does not functi

Chapter 10Testing, Troubleshooting, and Diagnostics 475Business Communications Manager Management GuideChecking for trunk line dial tone to the ATA 21

42 Chapter 1Management OverviewP0609330 3.0Logging off Unified ManagerWhen you have finished a session on the Unified Manager, you need to log off cor

476 Chapter 10Testing, Troubleshooting, and DiagnosticsP0609330 3.0ISDN MonitorThe ISDN Monitor selection contains operations intended only for use by

485Business Communications Manager Management GuideAppendix AManagement Information Base (MIB) SystemMIB is a virtual information store containing a c

486 Management Information Base (MIB) SystemP0609330 3.04 On the Business Communications Manager (BCM) screen, enter MIB in the by Title/Number Keywor

Management Information Base (MIB) System 487Business Communications Manager Management GuideSmall Site Events MIB Smallsiteevents.mib This MIB defines

488 Management Information Base (MIB) SystemP0609330 3.0MIB File Compilation and InstallationEach MIB browser has its own MIB compilation tool. Comple

Management Information Base (MIB) System 489Business Communications Manager Management GuideBCM-specific SNMP trap fields for Small Site Event MIBs• E

490 Management Information Base (MIB) SystemP0609330 3.0Section D.2 of the OSPF V2 specification (RFC 1247) lists a set of required statistics that im

Management Information Base (MIB) System 491Business Communications Manager Management GuideFor more information on MS Windows NT Performance MIB grou

492 Management Information Base (MIB) SystemP0609330 3.0

Business Communications Manager Management Guide477IndexAaccessallow or block Unified Manager access 424default password 419access permission, SNMP 8

Chapter 1Management Overview 43Business Communications Manager Management GuideUnified Manager Maintenance Page OverviewThe maintenance page is a dedi

478 IndexP0609330 3.0uploading a security certificate 411channel, disable-enable a module port 438ciphersweb encryption levels 417Clear page file o

Index 479 Business Communications Manager Management Guideeventwarning enabled, SNMP traps 73eventwarning, alarm severity 76FF/W version, system st

480 IndexP0609330 3.0media bay modulesdisable a bus 437disable-enable a port 438disabling a module 438member of, user profile 421MIB II 372MIBsBoot

Index 481 Business Communications Manager Management GuideRReadOnlyUserGroup 419rebuild, disk mirroring 472remote networkpassword policies 428requi

482 IndexP0609330 3.0system status monitorsettings 467Telnet access 470TT1signal diagnostics 441, 460transmission performance 441, 460TAPIsecurity

Index 483 Business Communications Manager Management Guidenavigating 38

484 IndexP0609330 3.0

1Business Communications Manager Management GuideContentsPreface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

44 Chapter 1Management OverviewP0609330 3.0Maintenance page accessAccess the Maintenance page by clicking the Maintenance button on the Unified Manage

Chapter 1Management Overview 45Business Communications Manager Management GuideSupportMaintenance page support selections are:• Contact• Alarms and Tr

46 Chapter 1Management OverviewP0609330 3.0Figure 11 Alarms and traps screenMaintenanceMaintenance selections are:• System information• Order &

Chapter 1Management Overview 47Business Communications Manager Management GuideFigure 12 System information screenOrder and enable optional componen

48 Chapter 1Management OverviewP0609330 3.0Figure 13 Keycode retrieval screenInstall optional componentsOn the install optional components screen yo

Chapter 1Management Overview 49Business Communications Manager Management GuideFigure 14 Install optional components screenMaintenance toolsUse the

50 Chapter 1Management OverviewP0609330 3.0When you select a tool for any of the above applications, the system displays an installation wizard to gui

Chapter 1Management Overview 51Business Communications Manager Management GuideManagement Guide OverviewThis section summarizes the content of the Man

52 Chapter 1Management OverviewP0609330 3.0There are two categories of services:• System level services: software processes that are critical to essen

Chapter 1Management Overview 53Business Communications Manager Management GuideUsing BCM Monitor to monitor your system statusWith BCM Monitor you can

2 ContentsP0609330 3.0System information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Order and enab

54 Chapter 1Management OverviewP0609330 3.0For more information on how to define security parameters for the system and for users, see Chapter 9, “Sec

Chapter 1Management Overview 55Business Communications Manager Management GuideTroubleshooting and diagnostics activities overviewThis section has inf

56 Chapter 1Management OverviewP0609330 3.0

59Business Communications Manager Management GuideChapter 2Fault Management SystemBusiness Communications Manager fault management topics• “BCM Fault

60 Chapter 2Fault Management SystemP0609330 3.0Alarm Management SystemBusiness Communications Manager tracks and generates approximately 700 different

Chapter 2Fault Management System 61Business Communications Manager Management GuideAlarm Reporting SystemThis figure illustrates how Business Communic

62 Chapter 2Fault Management SystemP0609330 3.0Event sourcesAll BCM components can be a source of BCM event information. An event is defined as a noti

Chapter 2Fault Management System 63Business Communications Manager Management Guide• Events caused by hardware-related problems, but are not of suffic

64 Chapter 2Fault Management SystemP0609330 3.0NT Event log databaseWhen the alarm service is enabled, all BCM alarms are recorded into the NT Event L

Chapter 2Fault Management System 65Business Communications Manager Management Guide• With Alarm Manager you can manage the collection and storage of a

Contents 3Business Communications Manager Management GuideAdding a community to an SNMP community list . . . . . . . . . . . . . . . . . . . . . .

66 Chapter 2Fault Management SystemP0609330 3.0Accessing and configuring the Alarm SystemThe Alarm Service works to generate SNMP trap event notificat

Chapter 2Fault Management System 67Business Communications Manager Management GuideEnabling the alarm serviceUse this procedure to enable the Alarm Se

68 Chapter 2Fault Management SystemP0609330 3.0Accessing the Alarm Banner to monitor alarm notificationUse the Alarm Banner to continually monitor the

Chapter 2Fault Management System 69Business Communications Manager Management GuideAccessing the Alarm Browser to analyze alarm detailWith the Alarm B

70 Chapter 2Fault Management SystemP0609330 3.0Figure 19 Alarm browser and detail screen7 Close the Alarms Details screen and the Alarm Browser when

Chapter 2Fault Management System 71Business Communications Manager Management GuideFigure 20 Alarm database screen2 Use the information in this tabl

72 Chapter 2Fault Management SystemP0609330 3.03 Press the TAB key to save your settings.4 Click the SNMP Trap tab.Archive Location Enter the path to

Chapter 2Fault Management System 73Business Communications Manager Management GuideFigure 21 SNMP Trap screen5 Use the information in this table to

74 Chapter 2Fault Management SystemP0609330 3.06 Press the TAB key to save your settings.7 Click the Alarm Backup Batch Job tab.Figure 22 Alarm Back

Chapter 2Fault Management System 75Business Communications Manager Management GuideSNMP TrapsA trap is a signal that tells a program that an event occ

4 ContentsP0609330 3.0JET . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

76 Chapter 2Fault Management SystemP0609330 3.0Alarm banner, NT event database, and SNMP trap correlationAlthough the same events (alarms) that are re

Chapter 2Fault Management System 77Business Communications Manager Management Guideheading.2 Click the SNMP trap tab.3 Use the list boxes on the SNMP

78 Chapter 2Fault Management SystemP0609330 3.0• “Deleting an SNMP community” on page 81Configuring SNMP summary attributes1 Access the correct Busine

Chapter 2Fault Management System 79Business Communications Manager Management GuideAdding a community to an SNMP community list1 Access the correct Bu

80 Chapter 2Fault Management SystemP0609330 3.05 Configure the Community List attributes.6 Click the Save button.Table 9 SNMP Community List attribu

Chapter 2Fault Management System 81Business Communications Manager Management GuideModifying an SNMP community list1 Access the correct Business Commu

82 Chapter 2Fault Management SystemP0609330 3.02 On the Unified Manager navigation tree click the Services key and click the SNMP heading.The SNMP Sum

Chapter 2Fault Management System 83Business Communications Manager Management Guide6 Click the Save button.Manager IP AddressSpecify the IP Address of

84 Chapter 2Fault Management SystemP0609330 3.0Modifying an SNMP manager1 Access the correct Business Communications Manager in your network from the

Chapter 2Fault Management System 85Business Communications Manager Management GuideConfiguring an SNMP Trap Community ListUse the procedures in this s

Contents 5Business Communications Manager Management GuideUTPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

86 Chapter 2Fault Management SystemP0609330 3.05 Configure the Trap List attributes. 6 Click the Save button.Table 11 SNMP Trap List attributesAttri

Chapter 2Fault Management System 87Business Communications Manager Management GuideModifying an SNMP trap community1 Access the correct Business Commu

88 Chapter 2Fault Management SystemP0609330 3.02 On the Unified Manager navigation tree click the Services key and click the SNMP heading.The SNMP Sum

Chapter 2Fault Management System 89Business Communications Manager Management GuideAlarm Analysis and Clearing ProceduresUse the information in this s

90 Chapter 2Fault Management SystemP0609330 3.0SNMP Event MessagesSNMP Trap notifications (messages) are displayed in your SNMP trap watcher.SNMP even

Chapter 2Fault Management System 91Business Communications Manager Management Guide3 Select the associated service name link to display the service de

92 Chapter 2Fault Management SystemP0609330 3.0Component ID (alarm) summary informationUse the information displayed in this table to search for an al

Chapter 2Fault Management System 93Business Communications Manager Management GuideHotDesking HotDesking Service Control Manager Voice management subs

94 Chapter 2Fault Management SystemP0609330 3.0Policy Services Policy service VoiceTimeSynch Voice time synchqos_flt_init Qos_flt_init VoiceWatchdog V

Chapter 2Fault Management System 95Business Communications Manager Management GuideComponent event IDUse the information in the table Component ID ala