Avaya BCM 2.0 Personal Call Manager Guide de l'utilisateur

www.nortelnetworks.com© 2000 Nortel NetworksP0911958 Issue 01Enterprise Edge 2.0 Personal Call ManagerUser Guide

10 Installing Enterprise Edge Personal Call ManagerEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Installing Enterprise Edge

Enterprise Edge Personal Call Manager icons 11P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideThe Enterprise Edge Personal Call

12 Enterprise Edge Personal Call Manager task tray iconEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Enterprise Edge Person

Enterprise Edge Personal Call Manager window 13P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideEnterprise Edge Personal Call Ma

14 Enterprise Edge Personal Call Manager windowEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Menu barThe Menu bar shows the

Enterprise Edge Personal Call Manager window 15P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideUsing the toolbarThe toolbar but

16 Enterprise Edge Personal Call Manager windowEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Address BookThe Address Book i

Enterprise Edge Personal Call Manager window 17P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideCurrent Calls iconsThere are sev

18 Enterprise Edge Personal Call Manager windowEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Status barThe Status bar is at

Setting up Enterprise Edge Personal Call Manager 19P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideSetting up Enterprise Edge P

20 Setting up Enterprise Edge Personal Call ManagerEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Changing the dialing prope

Setting up Enterprise Edge Personal Call Manager 21P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideI am dialing fromUse the I a

22 Setting up Enterprise Edge Personal Call ManagerEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Deleting a locationWhen yo

Setting up Enterprise Edge Personal Call Manager 23P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideTo set the prefixes that are

24 Setting up Enterprise Edge Personal Call ManagerEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Use a calling card for lon

Setting up Enterprise Edge Personal Call Manager 25P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide5. In the PIN number box, ty

26 Setting up Enterprise Edge Personal Call ManagerEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 017. Click the Long Distance

Setting up Enterprise Edge Personal Call Manager 27P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideDisable call waiting by dial

28 Setting up Enterprise Edge Personal Call ManagerEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Defining long distance num

Making a call 29P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideMaking a callUsing Enterprise Edge Personal Call Manager, you c

P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideContentsEnterprise Edge Personal Call Manager 9Using a handsfree telephone with

30 Making a callEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Making a call using the task tray or Calls menuTo make a call

Making a call 31P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideMaking a call using the toolbarTo make a call using the toolbar

32 Making a callEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Redialing a numberEnterprise Edge Personal Call Manager keeps

Making a call 33P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideCalling from the Quick Dial listBefore you can call a number fr

34 Answering a callEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Answering a callKnowing when someone is callingEnterprise

Answering a call 35P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideAnswering a call using the You Have a New Call dialog boxEnt

36 Answering a callEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Accessing the Notes tabAfter you have answered the call, y

Putting a call on hold 37P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuidePutting a call on holdWhen a call is put on hold, the

38 Multiple callsEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Multiple callsEnterprise Edge Personal Call Manager can cont

Transferring a call 39P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideTransferring a callEnterprise Edge Personal Call Manager

4 ContentsEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Making a call 29Making a call using the Address Book 29Making a cal

40 Transferring a callEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 014. Click Other.The Transfer dialog box appears.5. Type

Transferring a call 41P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideTransferring a call using the task tray or Calls menuTo t

42 Transferring a callEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Transferring a call using the keyboardYou can use the k

Transferring a call 43P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideTransferring a call with an announcementWhen you transfer

44 Conferencing a callEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Conferencing a callIn a conference call you connect you

Conferencing a call 45P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuidePutting conferences call on holdWhen you put a conference

46 Conferencing a callEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Splitting a conference using the windowTo split a confe

Conferencing a call 47P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideEnding a conferenceWhen you end a conference, you remove

48 Ending a callEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Ending a callEnding a call using the release buttonTo end a c

Calling features 49P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideCalling featuresEnterprise Edge Personal Call Manager gives

Contents 5P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideConferencing a call 44Creating a conference 44Creating a conference u

50 Calling featuresEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Call ForwardTo call forward your telephone:1. Click the To

Calls Log Window 51P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideCalls Log WindowThe Calls Log consists of two parts: the Inc

52 Calls Log WindowEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Viewing the Incoming CallsTo view the Incoming Calls:1. Cl

Calls Log Window 53P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideMaking a call from the Calls LogYou can call any of the numb

54 Address BookEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Address BookThe Address Book is the portion of Enterprise Edge

Address Book 55P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideYou can change which folders appear by clicking certain portions

56 Address BookEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Displaying the Address Book in details viewIf you select detai

Address Book 57P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide4. Click the OK button.Note: If a contact with the same name is

58 Address BookEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01BusinessUse the Business tab to enter the name, address, and t

Address Book 59P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideE-Mail AddressThe E-Mail Address tab has two boxes: E-mail addre

6 ContentsEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Address Book 54The Tree View of the Address Book 54The List View po

60 Address BookEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01SettingsUse the Settings tab to select the dialing default use

Address Book 61P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideIf you decide you no longer want a voice announcement for this c

62 Address BookEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01NoteUse the Note tab to record miscellaneous information about

Address Book 63P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideFinding a contact in the Address BookThe Address Book has a sear

64 Address BookEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Quick SearchTo find a contact:1. Click the Tools menu and then

Address Book 65P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideEntering names or numbersIf you know only part of the name or te

66 Address BookEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Editing the properties of a contactThe information stored with

Address Book 67P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide4. Move to the tab that has the information you want to change a

68 Address BookEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Copying a contactWhen you copy a contact, you create a new con

Address Book 69P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideCopying a contact using the linked copy methodUse this method of

Contents 7P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideEnterprise Edge Personal Call Manager Preferences 84Changing the Sear

70 Address BookEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Copying a contact using the template copy methodUse this metho

Address Book 71P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideMoving a contactContacts can be moved from one folder to another

72 Address BookEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Deleting a contactTo delete a contact using the right mouse bu

Address Book 73P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuidePrinting ContactsThere are two printing formats you can use to p

74 Address BookEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01FoldersFolders can be added only to the My Contacts section an

Address Book 75P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideCopying a folderWhen you copy a folder, the folder and all of th

76 Address BookEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Moving a folderFolders can be moved from one enclosing folder

Address Book 77P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideRenaming a folderTo change the name of a folder using the right

78 Importing ContactsEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Importing ContactsIf you have a list of contacts in anot

Importing Contacts 79P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide6. Double-click the file you want to import.The Import add

8 ContentsEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01

80 Exporting ContactsEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Exporting ContactsYou can save all of the contacts in yo

Quick Dials 81P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideQuick DialsThe Address Book is divided into two mains sections: M

82 Accessing HelpEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Accessing HelpAccessing context-sensitive HelpYou can access

Accessing Help 83P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideTurning the Tip of the Day onTo turn the Tip of the Day on:1.

84 Enterprise Edge Personal Call Manager PreferencesEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Enterprise Edge Personal

Enterprise Edge Personal Call Manager Preferences 85P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideTo change the Search mode f

86 Enterprise Edge Personal Call Manager PreferencesEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01When the Dialing Rule Set

Enterprise Edge Personal Call Manager Preferences 87P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideEnterprise Edge Personal Ca

88 Quitting Enterprise Edge Personal Call ManagerEnterprise Edge 2.0 Personal Call Manager User Guide P0911958 Issue 01Quitting Enterprise Edge Per

P0911958 Issue 01 Enterprise Edge Personal Call Manager User GuideGlossaryAddress BookThe portion of Enterprise Edge Personal Call Manager where you s

P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User GuideEnterprise Edge Personal Call ManagerEnterprise Edge Personal Call Manager is a

90 Enterprise Edge Personal Call Manager User Guide P0911958 Issue 01Menu bar The menu bar shows the menus available from the main window.PC (Perso

P0911958 Issue 01 Enterprise Edge Personal Call Manager User GuideIndexAActive Call icon 12, 17, 34Address Book 13adding a contact 56changing the view

92 IndexEnterprise Edge Personal Call Manager User Guide P0911958 Issue 01EE-Mail Address 59Enterprise Edge Personal Call Managerabout 81exiting 88

Index 93P0911958 Issue 01 Enterprise Edge Personal Call Manager User GuideRRedialing a telephone number 32Removing Enterprise Edge Personal Call Mana

94 IndexEnterprise Edge Personal Call Manager User Guide P0911958 Issue 01