Avaya 1210 Manuel d'utilisateur

Avaya 1210 IP Deskphone User GuideAvaya Communication Server 1000Document Status: StandardDocument Version: 06.01Part Code: NN43140-101Date: October 2

Contents10Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . 102Using Make Set Busy . . . . . . . . . . . . . . . . . . . .

Operating your Avaya 1210 IP Deskphone100Using Group CallUse the Group Call feature to automatically call members of a predefined group, one at a time

Operating your Avaya 1210 IP Deskphone101Answering a group callUse the following procedure to answer a group call. Ending a group callUse the followin

Operating your Avaya 1210 IP Deskphone102Managing calls while busy at workUsing Make Set Busy Use the Make Set Busy feature to make your IP Deskphone

Operating your Avaya 1210 IP Deskphone103Hotel applicationsHotel applications are a group of hospitality features that increase the value of the Avaya

Operating your Avaya 1210 IP Deskphone104Cancelling Automatic Wake-Up callUse the following procedure to cancel Automatic Wake-Up call.Verifying Autom

Operating your Avaya 1210 IP Deskphone105Paging featuresThe Avaya 1210 IP Deskphone supports the following paging voice call features:• “Using Call Pa

Operating your Avaya 1210 IP Deskphone106Using Radio Page Use the Radio Page feature to page a user and stay on the line until the called party answer

Operating your Avaya 1210 IP Deskphone107Using Automatic Post-selectionThe called party is either busy on the IP Deskphone or away from their desk. To

Operating your Avaya 1210 IP Deskphone108Answering a Radio PageIf you carry a Radio Pager, a page indicates that a caller tried to reach you by dialin

Operating your Avaya 1210 IP Deskphone109Charging a local or long-distance call to an account before you dialUse the following procedure to charge a l

Contents11Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 141Index . . . . . . . . . . . . . . . . . . . . . . . . . .

Operating your Avaya 1210 IP Deskphone110Charging a conference call to an account Use the following procedure to charge a call to an account when you

Operating your Avaya 1210 IP Deskphone1112. Press the Charge soft key.orDial the Call Detail Recording FFC.3. Dial the charge account number.4. Dial t

Operating your Avaya 1210 IP Deskphone112Using Privacy ReleaseUse the Privacy Release feature to enable one or more people who share your DN to join a

Troubleshooting your Avaya 1210 IP Deskphone113Troubleshooting your Avaya 1210 IP DeskphoneThis section provides basic information about troubleshooti

Troubleshooting your Avaya 1210 IP Deskphone114Invalid ID (1) Incorrect User ID entered.Enter correct User ID.User ID is not in Gatekeeper database.No

Troubleshooting your Avaya 1210 IP Deskphone115Permission Denied (3)Incorrect User ID entered.Enter correct User ID.Remote IP Deskphone has no Station

Troubleshooting your Avaya 1210 IP Deskphone116Flexible Feature CodesUse Table 11 to track and organize the FFCs assigned to features by your system a

Troubleshooting your Avaya 1210 IP Deskphone117Call Forward All Calls DeactivatePickup Directory NumberCall Park Pickup GroupElectronic Lock ActivateR

Troubleshooting your Avaya 1210 IP Deskphone118

Quick Reference119Quick ReferenceFeature operationLegendCall ForwardActivatePress Services, Setup, Config, Lines, Select, Fwd, Save.DeactivatePress Se

Contents12

Quick Reference120Services menuPress the Up/Down Navigation keys.Press the Enter key.()Press the Headset key.Press the Handsfree key.Press the Mute (o

Third party terms121Third party termsThird Party Terms for UNIStim sw releases4.1 thru 5.0 (Jan 2010 - Nov 2010)Certain portions of the product ("

Third party terms122 * * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. I

Third party terms123away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to sha

Third party terms124another language. (Hereinafter, translation is included without limitation in the term \"modification\".) Each licensee

Third party terms125to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collecti

Third party terms126or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefor

Third party terms127Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new version

Third party terms128want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone

Third party terms129OpenSSLThe following component is licensed under OpenSSL license:OpenSSL 0.9.7bOpenSSL License/* =================================

Welcome13WelcomeYour Avaya 1210 IP Deskphone brings voice and data to your desktop. Avaya 1210 IP Deskphone can directly connect to a Local Area Netwo

Third party terms130 * 6. Redistributions of any form whatsoever must retain the following acknowledgment: * "This product includes software d

Third party terms131 * * This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following

Third party terms132 * THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED T

Third party terms1331. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use thi

Third party terms134dealings in this Software without prior written authorization of the copyright holder.END OF TERMS AND CONDITIONSLibpngThe followi

Third party terms135libpng versions 0.97, January 1998, through 1.0.6, March 20, 2000, areCopyright (c) 1998, 1999 Glenn Randers-Pehrson, and are dist

Third party terms136consequential damages, which may result from the use of the PNG Reference Library, even if advised of the possibility of such dama

Third party terms137.\" This code is derived from software contributed to Berkeley by Chris Torek. Redistribution and use in source and binary fo

Third party terms138Convert UTFConvertUTF LicenseCopyright 2001-2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No c

Third party terms139Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in

Welcome14- Services- Applications• wall-mountable• LCD display screen • high-quality speaker phone• volume control keys to adjust the ringer, speaker,

Third party terms140(2) If only executable code is distributed, then the accompanying documentation must state that "this software is based in pa

Terms you should know141Terms you should knowAvaya Communication Server 1000Your office communication system.Calling Party Name DisplayInformation app

Terms you should know142DHCP ServerA service provided by a device on the network that assigns network addresses to other devices, such as your telepho

Terms you should know143IndicatorAn LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off.Information displayAny

Terms you should know144Network AddressIP address. Uniquely identifies a device on the network. Used for routing information to that device.Off-hookA

Terms you should know145SIPSession Initiation Protocol. This is the call-control protocol used by your telephone.SIP Proxy ServerA device on the netw

Terms you should know146Station Control Password (SCPW)Enables security features on your phone to prevent others from making calls from your IP Deskph

Index147IndexAAbout the IP Phone 2004 119, 141Accessing display diagnostics 48Accessory Expansion Module 14Activating Ring Again 78Adjusting Volume 44

Index148IIndicator status 143Information display 143Installing your Avaya 1210 IP Deskphone 36Interrupted dial tone 143IP Network Statistics - View re

Index149Soft keys (self-labeled) 145Speaker key 30, 85, 97Special dial tone 145Special Prefix code (SPRE) 145Station Control Password (SCPW) 146Status

Welcome15Figure 1: Avaya 1210 IP Deskphone

Index150

Regulatory and safety information16Regulatory and safety informationThis equipment has been tested and complies with the limits for a Class B digital

Regulatory and safety information17Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirementsTable 1 on page 17 shows

Regulatory and safety information18European Community EN 55022 Class B Emissions: Information technology equipment - Radio disturbance EN 55024 Info

Regulatory and safety information19Table on page 19 shows the Safety compliance for various jurisdictions.Other Safety Approvals: IEC 60950-1: ITE eq

© 2010 Avaya Inc. All Rights Reserved.NoticesWhile reasonable efforts have been made to ensure that the information in this document is complete and a

Regulatory and safety information20Basking Ridge, NJ 07920 USA. Table 3 lists EMC compliance for various jurisdictionsNote: This equipment has been te

Regulatory and safety information21The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the

Regulatory and safety information22Other US/Canada: • FCC Part 68 Hearing Aid Compatibility (HAC)• IC CS-03 HACThis equipment complies with the CE Mar

Regulatory and safety information23DenAn regulatory notice for JapanConnecting PowerUse only Avaya-approved Limited Power Source 48 VDC 520 mA (FSP Gr

Regulatory and safety information24LocationAvaya recommends that you install your Avaya 1210 IP Deskphone away from direct sunlight.

Customer service25Customer serviceVisit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to www.avaya.c

Customer service26

Using your Avaya 1210 IP Deskphone27Using your Avaya 1210 IP Deskphone After you familiarize yourself with the Avaya 1210 IP Deskphone features, you c

Using your Avaya 1210 IP Deskphone28Avaya 1210 IP Deskphone displayYour Avaya 1210 IP Deskphone display is divided into two display areas:• The upper

Using your Avaya 1210 IP Deskphone29 Context-sensitive soft keys are below the LCD. The soft key label is dynamic and depends on the active feature. T

Revision history3Revision historyOctober 2010Standard 06.01. This document is up-issued to support UNIStim 5.0 and Avaya Communication Server 1000 Rel

Using your Avaya 1210 IP Deskphone30Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator

Using your Avaya 1210 IP Deskphone31Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of this ke

Using your Avaya 1210 IP Deskphone32Press the Goodbye key to terminate an active call.When a message is waiting, the red Visual Alerter/Message Waitin

Using your Avaya 1210 IP Deskphone33— Ring type— Call Timer— On-hook default path— Change Feature Key Label— Live Dialpad— Caller ID display order— No

Using your Avaya 1210 IP Deskphone34License NotificationNotify your system administrator if your phone displays a message in a pop-up window about the

Using your Avaya 1210 IP Deskphone35Note: Use table “Flexible Feature Codes” on page 116 to record the FFCs that your system administrator assigns to

Installing your Avaya 1210 IP Deskphone36Installing your Avaya 1210 IP DeskphoneThis section details the steps and precautionary measures to perform d

Installing your Avaya 1210 IP Deskphone37Figure 3: Connections on the Avaya 1210 IP Deskphone Perform the following steps to connect the components of

Installing your Avaya 1210 IP Deskphone38Attaching the foot stand (optional)Attach the foot stand in the appropriate slots depending on the desired an

Installing your Avaya 1210 IP Deskphone391. Plug the headset cord into the headset jack on the back of the IP Deskphone marked with the ) symbol.Figur

Revision history4April 2008Standard 01.08. This document is up-issued to support Communication Server 1000 Release 5.5.April 2008Standard 01.07. This

Installing your Avaya 1210 IP Deskphone40Connecting the LAN Ethernet cableNote: Your Avaya 1210 IP Deskphone supports both AC power and PoE options, i

Installing your Avaya 1210 IP Deskphone41Wall-mounting the IP Deskphone (optional)You can install your IP Deskphone on a wall. Wall-mount the IP Deskp

Basic features42Basic featuresThis section explains how you can customize the features on your Avaya 1210 IP Deskphone to meet your requirements.Your

Basic features43• “Selecting a local dialpad tone” on page 48 • “Viewing IP Deskphone information” on page 49• “Performing diagnostics” on page 50• “S

Basic features44Adjusting volumeUse the following procedure to adjust the volume.5. Press the Enter key. The display provides information required to

Basic features45Adjusting the display screen contrastYou can adjust the contrast using the Local Tools menu. Avaya recommends that you use the Telepho

Basic features46Selecting a languageInformation that appears on the display is available in multiple languages. This language setting controls the lan

Basic features47Selecting date and time formatSeveral date and time formats are available. Formats are based on the12-hour and 24-hour clocks. Use the

Basic features48Accessing display diagnosticsThe Display diagnostics command tests the IP Deskphone display screen and indicator lights. Use the follo

Basic features49Viewing IP Deskphone informationThe Local Set Info option displays the following phone-specific information:• General Info• Set IP Inf

Revision history5December 2007Standard 01.01. This document is issued to support Communication Server 1000 Release 5.5.

Basic features50Performing diagnosticsThe Diagnostics item displays the following phone-specific information:• Diag Tools (Ping, do Route Traces) • Et

Basic features51Selecting a ring typeUse the Ring type option to configure the IP Deskphone ring tone. Use the following procedure to select a ring ty

Basic features52Enabling or disabling Call TimerThe call timer measures the call duration. Use the following procedure to enable or disable Call Timer

Basic features53Enabling OnHook Default PathUse OnHook Default Path option to choose either the Headset or the Handsfree to operate your IP Deskphone.

Basic features54Use the following procedure to configure Live Dialpad.Configuring Caller ID display orderCaller ID display order appears in 2 formats:

Basic features553. Press the Select soft key to save the configuration, else press the Cancel key to cancel the modifications.Configuring Normal mode

Advanced features56Advanced featuresYou can customize features on your Avaya 1210 IP Deskphone to meet your requirements. This section describes how t

Advanced features57Managing your Station Control Password You can assign a Station Control Password (SCPW) to• lock your IP Deskphone and prevent the

Advanced features58Configuring an Electronic Lock on your IP DeskphoneUse the Electronic Lock feature to prevent others from making calls from your IP

Advanced features59Unlocking your Avaya 1210 IP DeskphoneUse the following procedure to unlock your Avaya 1210 IP Deskphone.3. Dial your Station Contr

Revision history6

Advanced features60Configuring the Local Tools menuYour Avaya 1210 IP Deskphone has both local and server-based telephone tools and features. This sec

Advanced features61If a menu command has a number in front of it, you can select the command by pressing the associated key on the dialpad. For exampl

Advanced features62When you work in Edit mode, the first field of the item is selected and a blinking cursor appears to the right of the current edit

Advanced features631. PreferencesUse the 1.Preferences menu to alter the following local preferences:• “1. Contrast” on page 63• “2. Language” on page

Advanced features64Use the following procedure to select a languageNote: The language setting only controls the language used in the local menus on yo

Advanced features65• Certificate Information - View certificate information.Press the Return soft key at any time while you customize the phone using

Advanced features66Consult your system administrator to confirm the availability of the Virtual Office feature on your IP Deskphone.The IP Deskphone u

Advanced features67Logging in to Virtual OfficeIf the IP Deskphone is configured for Virtual Office, the Virtual soft key is displayed, as shown in fi

Advanced features68To activate Virtual Office from this IP Deskphone on your Office IP DeskphoneA successful logon transfers all the features, time, d

Advanced features69phone that you use to log on to your Virtual Office. All features are as they appear on your Office Avaya 1210 IP Deskphone.An Avay

Contents7ContentsWelcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Feature overview . . . . . . . . . . . .

Advanced features70Disconnecting your office IP Deskphone from a remote IP DeskphoneUse the following procedure to disconnect your office IP Deskphone

Advanced features71Note: Some IP Deskphones are configured as Virtual Office-only telephones and have no assigned DN. However, these IP Deskphones ca

Operating your Avaya 1210 IP Deskphone72Operating your Avaya 1210 IP Deskphone This section describes how to operate your Avaya 1210 IP Deskphone. It

Operating your Avaya 1210 IP Deskphone73Making a callThis section describes the various ways you can make a call from your Avaya 1210 IP Deskphone.• “

Operating your Avaya 1210 IP Deskphone74Using On-hook dialingPerform the following steps to make a call without lifting the handset.or3. To terminate

Operating your Avaya 1210 IP Deskphone75Using Handsfree dialingUse handsfree dialing to make a call using the built-in microphone and speaker, or a he

Operating your Avaya 1210 IP Deskphone76Muting a handsfree callUse the following procedure to mute a handsfree call. Switching from handsfree to hands

Operating your Avaya 1210 IP Deskphone77Switching from handsfree to headsetUse the following procedure to switch from handsfree to headset. Using Pred

Operating your Avaya 1210 IP Deskphone78Editing a Predial numberUse the following procedure to edit a Predial number.Activating Ring AgainUse the Ring

Operating your Avaya 1210 IP Deskphone79Calling a Ring Again party after notificationUse the following procedure to call a Ring Again party after noti

Contents8Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 45Selecting a language . . . . . . . . . . . . . . . . . . . .

Operating your Avaya 1210 IP Deskphone80Using Last Number RedialUse the Last Number Redial feature to automatically redial the most recently dialed nu

Operating your Avaya 1210 IP Deskphone81Making a call using Speed CallUse the following procedure to make a call using Speed Call.2. At the prompt, en

Operating your Avaya 1210 IP Deskphone82Using System Speed CallUse the System Speed Call feature to dial Speed Call codes that override dialing restri

Operating your Avaya 1210 IP Deskphone83Managing calls during a callYou can use the following features during a call:• “Using Call Hold” on page 83• “

Operating your Avaya 1210 IP Deskphone84Retrieving a call on holdUse the following procedure to retrieve a call on hold.Using Call WaitingThe Call Wai

Operating your Avaya 1210 IP Deskphone85Returning to the original call Use the following procedure to return to the original call.Transferring a callU

Operating your Avaya 1210 IP Deskphone86Returning to the original call if the transfer is incompleteUse the following procedure to return to the origi

Operating your Avaya 1210 IP Deskphone87If the transferred call is not answered, your IP Deskphone rings.Returning to the original call if the transfe

Operating your Avaya 1210 IP Deskphone88Using Call ParkUse the Call Park feature to hold (park) your active call temporarily and retrieve a call from

Operating your Avaya 1210 IP Deskphone89Parking a call using the SPRE code or FFCTo park a call using the SPRE code or FFC, perform the following proc

Contents9Operating your Avaya 1210 IP Deskphone . . . . . . . . . . . . 72Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . .

Operating your Avaya 1210 IP Deskphone90Note: When Call Park is configured network-wide, you can use this feature across networks. You can configure a

Operating your Avaya 1210 IP Deskphone91Displaying call detailsDuring an active call, use the Display feature to display the caller’s number and name

Operating your Avaya 1210 IP Deskphone92Deactivating Call ForwardUse the following procedure to deactivate Call Forward.Reinstating a Call Forward num

Operating your Avaya 1210 IP Deskphone93Forwarding internal calls onlyUse the following procedure to forward internal calls only. Deactivating Interna

Operating your Avaya 1210 IP Deskphone94Reinstating Internal Call Forward numberUse the following procedure to reinstate Internal Call Forward number.

Operating your Avaya 1210 IP Deskphone95Deactivating Remote Call ForwardUse the following procedure to activate Remote Call Forward.5. Dial your DN.or

Operating your Avaya 1210 IP Deskphone964. Dial your Station Control Password. 5. After you hear the dial tone, dial your DN.6. Press the # key.

Operating your Avaya 1210 IP Deskphone97Managing multiparty callsUse the following features to enable multiparty conversations:• “Using Call Join” on

Operating your Avaya 1210 IP Deskphone98supported in a conference call depends on the IP Deskphone configuration.Using Conferee Selectable DisplayUse

Operating your Avaya 1210 IP Deskphone99Viewing active confereesUse the following procedure to view active conferees. Disconnecting a confereeUse the